Sorry to hear you're having trouble. If your documents already have renderable (selectable) text, I would recommend trying your conversions with OCR turned off. To do this, uncheck the 'Recognize scanned text in' checkbox prior to uploading your file for conversion. If the formatting in your converted documents is off, it's important to know that the quality of the output from the service is tied to the quality of the input. You can learn more here: Will Adobe ExportPDF convert both text and formatting information?
Please let us know if you have any questions.
OCR is not available on my system, so I am guessing it is turned off.
Any other suggestions?
I was hoping this program would allow me to scan a document, save as PDF, and convert to excel.
I am sad to say, it is not working that easy.
V.O. Menuez & Son, Inc.
Good day Paula,
To turn off the OCR function, when you convert your file, uncheck the 'Recognize scanned text in:' checkbox.
ExportPDF doesn't have any sort of interface with scanners itself. Many scanner manufacturers have the option to scan directly to PDF though. For these files, you'll want to OCR the documents though, otherwise the conversion to Excel will simply be an image.