8 Replies Latest reply: May 1, 2012 6:19 PM by boiseconnexus RSS

    Acrobat Pro crashes immediately on opening since update to 9.5.1. Help!

    boiseconnexus

      Since I updated Acrobat Pro to 9.5.1, it crashes immediately on opening. I get two error messages, both stating, "Adobe Acrobat 9.5 has stopped working." The information in the problem signatures are:

      Problem signature:

        Problem Event Name:               BEX

        Application Name:                   Acrobat.exe

        Application Version:                 9.5.1.283

        Application Timestamp:            4f71b565

        Fault Module Name:                 atidxx32.dll_unloaded

        Fault Module Version:              0.0.0.0

        Fault Module Timestamp:         4e0a91a0

        Exception Offset:                      69af8620

        Exception Code:                       c0000005

        Exception Data:                        00000008

        OS Version:                             6.1.7601.2.1.0.256.48

        Locale ID:                                1033

        Additional Information 1:          fa66

        Additional Information 2:          fa6696398de2b9f98383d7a3bf5c3ea1

        Additional Information 3:          fa66

        Additional Information 4:          fa6696398de2b9f98383d7a3bf5c3ea1

      AND

      Problem signature:

        Problem Event Name:               APPCRASH

        Application Name:                   Acrobat.exe

        Application Version:                 9.5.1.283

        Application Timestamp:            4f71b565

        Fault Module Name:                 atidxx32.dll_unloaded

        Fault Module Version:              0.0.0.0

        Fault Module Timestamp:         4e0a91a0

        Exception Code:                       c0000005

        Exception Offset:                      69af8651

        OS Version:                             6.1.7601.2.1.0.256.48

          Locale ID:              1033

       

      If I try to get it to create a dump file, the program crashes before I can click on it in task manager to tell it to create a dump file, and I get another error message stating "The operation could not be completed. Access is denied." If I could get to it fast enough in task manager, it might create a dump file, but it crashes too quickly.

       

      I ran the repair fundction on the program, and the only thing I got from that was wasted time. I am running Windows 7, 64 bit. Everything is fully updated. Until I ran the most recent update to Acrobat 9, it was happy. It won't let me uninstall that update, so I need help getting this sorted out. Hope you can help. Thanks.