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photoshop cs5.1 will not initialize instillation...

New Here ,
Apr 27, 2012 Apr 27, 2012

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Everytime i try and install photoshop on my macbook pro, it says setup failed to initialize. any ideas?

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LEGEND ,
Apr 27, 2012 Apr 27, 2012

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Troubleshoot with install logs | CS5, CS5.5

Really. And we need much more info. If this is e.g. a 13" MBP, then it may not meet some system requirement. Likewise there is any number of other potential issues due to an older version of OSX or the hardware being one of those older 32bit only machines... Please clarify!

Mylenium

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New Here ,
Apr 27, 2012 Apr 27, 2012

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i have a 15" macbook pro running lion 10.7.3 it has a 2.4 ghz intel core 3 duo processor and 6 gb of ram. there is no reason it shouldnt work on this machine besides the fact that something is gone wrong software wise.

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LEGEND ,
Apr 27, 2012 Apr 27, 2012

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Sure. But really, provide the install logs and we will see. No point in talking about these issues without some tangible information.

Mylenium

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New Here ,
Apr 27, 2012 Apr 27, 2012

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i cant get to the installatino. it attempts to initilize but it fails at that

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Apr 27, 2012 Apr 27, 2012

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can you check in new user account...

Also are you installing the software using the DVD or downloaded version.?

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New Here ,
Apr 28, 2012 Apr 28, 2012

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I have tried both, and they have not worked

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LEGEND ,
Apr 27, 2012 Apr 27, 2012

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Even if it fails, it produces a log or at least an entry in your global system log. If you cannot provide more info yourself e.g. by watching Activity Monitor and picking out the pertinent info from your system's Log Viewer application, I'm not sure what we can do for you. Just saying that it doesn't work is as useful as female lingerie to a football player... (though you never know.... ).

Mylenium

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New Here ,
Apr 28, 2012 Apr 28, 2012

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where can i locate the log?

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New Here ,
Apr 28, 2012 Apr 28, 2012

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since it did not even begin to install i can not locate a log for this, this is the mesage that comes up Screen Shot 2012-04-28 at 12.24.38 PM.png

i run adobe support advisor, but it does not detect any problems

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Adobe Employee ,
Apr 28, 2012 Apr 28, 2012

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Could you try one of the following.

Sometimes, if the date/time on your computer are incorrect, this error may be triggerred.

Clear all temp files, and then try again.

Also have a look at the following document. it'll probably help if the suggestions above dont.http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html

Let us know if any of these help.

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New Here ,
Apr 28, 2012 Apr 28, 2012

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i used the cs5 cleaner tool, this solved the problem! thanks everyone for the help

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Adobe Employee ,
Apr 28, 2012 Apr 28, 2012

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Per the document which Mylenium posted, in the beginning of this thread, you will need to review the PDApp.log file.  You can find more details under Troubleshoot with install logs | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  I would recommend reviewing Analyze the Creative Suite 5 or CS5.5 PDapp log section.

Short of posting the PDApp.log into the forums, which is very confusing to read as it can be quite a lot of text, it would be best for these issues to review the log yourself or work with our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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