22 Replies Latest reply: May 7, 2012 4:55 AM by Jacob Bugge RSS

    Setting preferences

    community help Community Member
        • 1. Re:  Setting preferences
          keereekee

          Adobe support states that "Press and hold AltControlShift (Windows) or OptionCommandShift (Mac OS) as you start Illustrator." or deleting the AIPrefs from the application folder will delete the prefs file and reset the prefs. NOT TRUE!

          The keyboard commands do NOT work. You must manually delete the file. I have tested this exhaustively on a PC (win 7 64bit/CS 5.5) and on Macs.

          Please, Adobe, update you application support to reflect this appalling shortcoming.

          • 2. Re:  Setting preferences
            Carol Lofthouse

            This photoshop instruction manual says to press alt/command/shift (on a mac) will reset the prefs, but the Illustrator manual says to find the current Illustrator preferences and save them.  Having failed to find the startup drive/Users/(username)/Library/Preferences/Adobe Illustrator CS5 Settings/en_US (where they are supposed to be), I'm not getting very far.  Please help.

            • 3. Re:  Setting preferences
              Gustavo Del Vechio CommunityMVP

              Hi Keereekee

               

              I´ve tested in Windows 7 64 bits and it works correctlly in my side.

              Illustrator CS5 does not show any warning...but reset normally the preferences.

               

              Best Regards

              Gustavo.

              • 4. Re:  Setting preferences
                keereekee Community Member

                Hello Gustavo,

                Using keyboard modifying keys :

                [ Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Illustrator. ]

                will reset some application prefs but in certain cases where there is a serious conflict in the application you

                must delete manually from the AIPref folder:

                 

                PC(Win 7) <startup drive>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator CS5 Settings\en_US*\AIPrefs.

                Mac OSX <startup drive>/Users/<username>/Library/Preferences/Adobe Illustrator CS5 Settings/en_US*/Adobe Illustrator Prefs

                • 5. Re:  Setting preferences
                  Gustavo Del Vechio CommunityMVP

                  Hi Keereekee

                   

                  Sure. You are right.

                   

                  One thing it´s good to know is in Windows systems..normally the folder where AiPrefs are located is an hidden folder. So...to have a good shortcut...it´s best to type AiPrefs in Windows search engine (or Adobe Illustrator Prefs in the Mac OS finder).

                   

                  And like this page in user guide describe, it´s safe to remove the entire Adobe Illustrator CS5 Settings folder. This folder contains various preferences that can be regenerated.

                   

                  Best Regards

                  Gustavo.

                  • 6. Re:  Setting preferences
                    keereekee Community Member

                    Hello Carol,

                    I am assuming that you are on a MAC

                    For Mac OSX Hold down: Command, Option, Shift while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file.

                    Select yes.

                     

                    To delete the actual file go to: ( Mac OSX )

                    Users/[user name]/Library/Preferences/Adobe Photoshop CS5 Settings

                     

                    The file will be named: Adobe Photoshop CS5 Prefs.psp

                    • 7. Re:  Setting preferences
                      kmeaney Community Member

                      can anyone help me...I make rectangle and then try to scale down and they go out of shape, and this is happening on text as well.  I thought it was the stroke preference in the preference panel but it is on to keep the strokes even while scaling.  I cannot for the life of me figure out what is happening.  As an example.... I make a rectangle box to make the plug for an electrical socket (very rustic), and then I put two rectangle "Prongs" coming out of it...when I scale it down the two prongs are WAY out of shape, one being almost gone but a faint line, the other is almost as thick as three would be together.  I have typed plug beside it and once resized the word plug is crazy too with the l as a faint lin and the g has the bottom cut off....please can anyone answer this question asap....? 

                      • 8. Re:  Setting preferences
                        Jacob Bugge CommunityMVP

                        keereekee, Carol, you may try to  Move the folder

                         

                        kmeaney, apart from the above, do you have Align to Pixel Grid ticked (to can untick it in the Transform panel)?

                        • 9. Re:  Setting preferences
                          kmeaney Community Member

                          Thanks Jacob, it was the align to pixel grid....I thought I had un-checked it so I wasn't using it, but saw when you mentioned it that I had in fact turned it back on.  Thanks so much, a lot of future headaches averted....LOL

                          • 10. Re:  Setting preferences
                            Jacob Bugge CommunityMVP

                            You are welcome, kmeaney.

                            • 11. Re:  Setting preferences
                              marym51

                              HELP!! I removed the Illustrator folder after reading, "Note: It is safe to remove the entire Adobe Illustrator CS5 Settings folder. This folder contains various preferences that can be regenerated." I removed it from my HD but didn't trash it, put it on the desktop. When I opened Illustrator again I have lost all the tools. There is not longer the settings for Essentials, Painting, etc. When I click on the drop down Window for tools, they are all gone. I've rebooted the computer but nothing has changed. I'm freeking out because I am working on a final presentation!

                              • 12. Re:  Setting preferences
                                [scott] Community Member

                                Not sure where "Essentials, Paintings, etc." is since I've never seen those things regarding Illustrator.

                                 

                                However, if you simply moved the Settings older to your desktop, move it back to the Adobe Illustrator application folder and relaunch Illustrator.

                                 

                                From the sound of things, you didn't move the Settings folder, but some other folder.

                                • 13. Re:  Setting preferences
                                  Gustavo Del Vechio CommunityMVP

                                  Hi

                                   

                                  Marym51

                                   

                                  Essencials, Painting like you mentioned are workspaces. If you acess Window menu and try to open the panels you use...are you able to do it?

                                   

                                  Best Regards

                                  Gustavo

                                  • 14. Re:  Setting preferences
                                    marym51 Community Member

                                    Hi Gustavo,

                                    When I click on the Window drop down menu where you can choose Tools, Brushes, etc. there are no longer options available. They are all gone.

                                    I no longer have choices in Workspace. In fact, workspace is gone. All I have is a blank page with no tools.

                                     

                                    • 15. Re:  Setting preferences
                                      marym51 Community Member

                                      Hi Scott,

                                      Essentials is the workspace option that has disappeared on my screen. I have no tools any more. If I click on Windows for the drop down of all the options to use, I have none.

                                       

                                      I removed the Illustrator Settings CS 5 as the instructions said but put it on my desktop in case. When I discovered what happened, I tried to put the folder back where it was and it won't take it.

                                       

                                      • 16. Re:  Setting preferences
                                        Gustavo Del Vechio CommunityMVP

                                        Hi marym51

                                         

                                        It´s very strange. Never listened to this problem.

                                         

                                        Does the problem persist if you try to reinstall the Adobe illustrator?

                                         

                                        Please let me know.

                                         

                                        Best Regards

                                        Gustavo.

                                        • 17. Re:  Setting preferences
                                          keereekee Community Member

                                          marym51,

                                          #1 What operating system? OSX or Windows?

                                           

                                          #2 When you tried to move/copy the settings folder back to the original location

                                          was Illustrator still open? If so, you should close it and make sure it is completely

                                          closed ie for Windows check the Windows Task Manager for Illustrator.exe.

                                           

                                          #3  When you tried to move/copy the settings folder back to the original location was there

                                          any error message such as a Windows permissions block/access denied message(If you use Windows).

                                          If so, there are steps you may take to allow this action.

                                           

                                           

                                          Finally, I believe Gustavo makes a sensible suggestion to reinstall the software.

                                          • 18. Re:  Setting preferences
                                            Jacob Bugge CommunityMVP

                                            marym,

                                             

                                            In a case like this, between uninstalling and reinstalling, it is always best to use the Cleaner Tool.

                                             

                                            http://www.adobe.com/support/contact/cscleanertool.html

                                            • 19. Re:  Setting preferences
                                              marym51 Community Member

                                              Hi Gustavo,

                                               

                                              I haven't tried that. I'm not sure how to do it. Do I have to remove illustrator and then download it again? I appreciate your help.

                                               

                                              Thanks so much,

                                               

                                              Mary

                                               

                                              Sent from my iPad

                                              • 20. Re:  Setting preferences
                                                marym51 Community Member

                                                Hi Jacob,

                                                 

                                                Thank you so much! I'm a little confused at the instructions but maybe it will make sense when I do it.

                                                 

                                                I really appreciate your help, Jacob.

                                                 

                                                Mary

                                                 

                                                Sent from my iPad

                                                • 21. Re:  Setting preferences
                                                  Gustavo Del Vechio CommunityMVP

                                                  Hi marym51

                                                   

                                                  Yes...please remove Adobe Illustrator from your operacional system then install it again (not necessary to download it again if you already have the setup).

                                                   

                                                  Please let me know what happens after reinstalling. Thank you for bringing this issue.

                                                   

                                                  Best Regards

                                                  Gustavo.

                                                  • 22. Re:  Setting preferences
                                                    Jacob Bugge CommunityMVP

                                                    You are welcome, Mary.

                                                     

                                                    Have you made things work?