7 Replies Latest reply: Apr 30, 2012 1:26 PM by son007dp

Problem with catalog back up upon exit

son007dp Apr 28, 2012 1:19 PM

Hello,

since about 2 weeks, my LR4 mac version refuses to back up the catalog upon exiting (it did it successfully for the last 3 months, last successful backup was on April 12, 2012.

The backup location is on a NAS.

The message I get is:

Lightroom was unable to back up the catalog named “Son_Images-LR4”.

Please check your folder permissions, and make sure that you have available space on your backup drive and main catalog's drive.

Try Again - Quit - Choose different backup folder...

I have tried to choose different backup folder locations on local hard disk, to no avail, so I end up quitting without doing the backup.

Thanks for the help.

Regards

____________________________________

Some data about my config

Lightroom version: 4.0 [814577]

Version: 10.7 [3]

Application architecture: x64

Physical processor count: 4

Processor speed: 2.7 GHz

Built-in memory: 12288.0 MB

Real memory available to Lightroom: 12288.0 MB

Real memory used by Lightroom: 581.8 MB (4.7%)

Virtual memory used by Lightroom: 2596.2 MB

Memory cache size: 389.0 MB

Displays: 1) 2560x1440

________________________

Application folder: /Applications

Library Path: /Volumes/Photos (La Cie 1TB)/Son_Lightroom_Catalogs/Son_Images-LR4.lrcat

Settings Folder: /Users/sondophan/Library/Application Support/Adobe/Lightroom

1. Re: Problem with catalog back up upon exit

dj_paige Apr 28, 2012 1:31 PM (in response to son007dp)

The message I get is:

Lightroom was unable to back up the catalog named “Son_Images-LR4”.
Please check your folder permissions, and make sure that you have available space on your backup drive and main catalog's drive.
Try Again - Quit - Choose different backup folder...

I have tried to choose different backup folder locations on local hard disk, to no avail, so I end up quitting without doing the backup.
So did you check your folder permissions? Did you check available space on the backup drive? Did you check available space on the main catalog's drive?
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2. Re: Problem with catalog back up upon exit

mikezill Apr 28, 2012 10:21 PM (in response to son007dp)

Same here. Since update from LR 4.1 RC1 to RC2 backup doesn't work. This is not related to folder permissions. Nothing has changed in between. It does not work on a remote share, nor does it work on the local drive - looks like totaly broken. Btw. I'm using OS X Lion.

Thanks
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3. Re: Problem with catalog back up upon exit

son007dp Apr 29, 2012 4:58 AM (in response to dj_paige)

I do not know how/what to check file permissions, space on hard drive is not an issue, and I did try to back up on different hard drives with more space without success.

As mentioned, the backup was working ok until a few weeks ago and I do not recall changing anything in the meantime.

Thanks
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4. Re: Problem with catalog back up upon exit

dj_paige Apr 29, 2012 1:03 PM (in response to son007dp)

Apparently, I have now read three people complaining about this exact problem. You should file a bug report.
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5. Re: Problem with catalog back up upon exit

son007dp Apr 30, 2012 12:25 PM (in response to dj_paige)

Can you pls direct to the place where I can file a bug report, by giving me the url?

thanks
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6. Re: Problem with catalog back up upon exit

dj_paige Apr 30, 2012 12:28 PM (in response to son007dp)

The link is right there on the main page of the Forum, it says Feature Request/Bug Reporting
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7. Re: Problem with catalog back up upon exit

son007dp Apr 30, 2012 1:26 PM (in response to dj_paige)

Thank you, upon submitting the bug, I came across the following topic:
http://feedback.photoshop.com/photoshop_family/topics/unable_to_backup_catalog_in_lightroo m_4

It seemed it's a same issue as the one I encountered, and would be fixed with 4.1 public RC2.

I downloaded 4.1 RC2 and tried again, same error message, I will post a bug report

Thanks
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Problem with catalog back up upon exit

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