7 Replies Latest reply: Nov 25, 2012 11:30 PM by Tedrandall RSS

    Scrubby zoom greyed out.

    thisIsBeetle Community Member

      When I uninstall my ATI Drivers scrubby zoom works and also the animated zoom works. When I install the drivers for my ATI 6970 GPU they don't. Under Performance the OpenGL is selected, the video card detected is AMD Radeon HD 6900 Series. I have checked that I have the latest drivers. What do I do?

        • 1. Re: Scrubby zoom greyed out.
          Curt Y Community Member

          thisIsBeetle wrote:

           

          When I uninstall my ATI Drivers scrubby zoom works and also the animated zoom works. When I install the drivers for my ATI 6970 GPU they don't. Under Performance the OpenGL is selected, the video card detected is AMD Radeon HD 6900 Series. I have checked that I have the latest drivers. What do I do?

          This does not make any sense.  A video card will not work without drivers.

           

          While not a computer geek I would guess that you have drivers that are conflicting with each other.  Have you uninstalled the old one before installing the new one?

          • 2. Re: Scrubby zoom greyed out.
            thisIsBeetle Community Member

            When I say I uninstalled the ATI Drivers, I mean that the gpu was working with the standard built-in windows drivers.

            • 3. Re: Scrubby zoom greyed out.
              Noel Carboni Community Member

              Try installing the ATI Catalyst 12.2 drivers, specifically, or (failing that) the 11.7 drivers.  Those two releases were known to work well with Photoshop.

               

              Are you using the 32 bit or 64 bit variant of Photoshop?

               

              -Noel

              • 4. Re: Scrubby zoom greyed out.
                thisIsBeetle Community Member

                I am using the 32-bit version on a 64 bit windows but I also tried it with the 64 version with no success.

                I installed the 12.2 drivers that you reccomended and now everything works like a charm. I don't like having old drivers especially for my gpu though. It can result in bsod and other issues sometimes. Is it a problem with my gpu or photoshop? Who should I let know about this problem?

                • 5. Re: Scrubby zoom greyed out.
                  PECourtejoie CommunityMVP

                  Hello, If you can contact ATI/AMD, and letting them know: the version of the drivers that works, the one that does not, and a description of the problem, with system info, that seems like the best idea, given the fact that Photoshop's code has not changed, but ATI has.

                  • 6. Re: Scrubby zoom greyed out.
                    Noel Carboni Community Member

                    I wouldn't worry about it, if it works.

                     

                    Latest is not always best, since the driver writers are always pressured to make the latest video game work well.  Professional use sometimes takes a second seat to gaming, and certain versions are better than others.  Try not to get caught up in the hype that "latest is best".  It might not be "best" for what you in particular are trying to do!

                     

                    And Pierre is right - send ATI/AMD a message letting them know what you've had to do.  The more Photoshop users they hear from, the higher they'll put Photoshop on their list of priorities to make work right.

                     

                    -Noel

                    • 7. Re: Scrubby zoom greyed out.
                      Tedrandall Community Member

                      Go into preferences and make sure your use graphic processor is ticked, this usually fixes the scrubby zoom