9 Replies Latest reply: Oct 17, 2012 8:46 PM by Larsons Robert RSS

    Why didn't Adobe CS3 migrate properly using Mac's Migration Assistant?

    shark2 Community Member

      I used Apple's migration assistant to transfer CS3 from a 1st gen Macbook to a 3rd gen Macbook Air.

       

      When I try to open a CS3 program (say Illustrator), I get a message that says "Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adode customer suppot for help."

       

      I then deactivated my software on the old Macbook. Still, I get the same message.

       

      I have the CS3 serial number because I registered the product with Adobe when I bought it.

       

      Two questions:

      1. how to fix without reinstalling?

      2. whom to contact at Adobe customer support for help? I can't figure out on this website whom to call or email. I found this forum, but I am not sure is the right place to be.