3 Replies Latest reply: May 1, 2012 8:07 AM by Jeff A Wright RSS

    invalid checksum

    mmfflatley

      Keep getting message of under heading Image: Photoshop_12_1_LsI=1. and under reason "invalid checksum" and then the whole system seems to get stuck in extracting. Please help! thank you

       

      maggie

        • 1. Re: invalid checksum
          Jeff A Wright Adobe Employee

          Where are you choosing to download the install files too?

          • 2. Re: invalid checksum
            katie_789

            Hi, I'm having the same problem!!! The files are being instaled to by documents on my Mac, it's brand new and should have no issues with memory space. Please help?

             

            Katie

            • 3. Re: invalid checksum
              Jeff A Wright Adobe Employee

              If you open the Adobe Download Assistant has the download been completed?  Often we see this issue occur when either the Applications folder has been chosen or when somone attempts to mount the DMG file before the download has been completed.

               

              If the download is completed in the Adobe Download Assistant you can temporarily turn off the feature to verify the checksum.  The following steps will allow you to temporarily disable this feature:

               

              1. Open the Disk Utility located in Applications/Utilities
              2. Go under the Disk Utility menu and select preferences
              3. Deselect the option to verify checksums
              4. Try mounting your DMG file

               

              I would recommend turning this feature back on though after the installation is complete.  Also if you notice this happening on additional files it can indicate a problem with your Internet connection.

               

              Alternately you can also initiate a direct download by following the steps listed in http://forums.adobe.com/thread/981369.