5 Replies Latest reply: May 11, 2012 3:45 PM by chris.campbell

Cannot login

Yammie Wong May 1, 2012 8:27 AM

I have already downloaded the flash player, and when I want to install, it asked me to type my name and password.

It showed Yammie Wong as my name by itself, so I type my password and try to login, but it didnt work.

And then I tried my email as the name and use the same password, it still didnt work.

I've tried many times but failed, please help me to figure out my problem.

My ID: yammieoywong@gmail.com psaaword: <removed by moderator>

1. Re: Cannot login

Jeff A Wright May 1, 2012 8:27 AM (in response to Yammie Wong)

It is asking for your administrator password. The same password you use to log into your computer.
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2. Re: Cannot login

Jeff A Wright May 1, 2012 8:28 AM (in response to Jeff A Wright)

Moving this discussion to the Installing Flash Player forum.
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3. Re: Cannot login

pwillener May 1, 2012 6:29 PM (in response to Yammie Wong)

What is your operating system, version & edition.

Are you running the installation under an administrator user's account?
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4. Re: Cannot login

Yammie Wong May 11, 2012 9:21 PM (in response to pwillener)

I am using a Macbook Pro.
I've downloaded this one: http://get.adobe.com/tw/flashplayer/
I am actually not very sure if I am running the installation under an administrator user's account, if yes what should I do?
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5. Re: Cannot login

chris.campbell May 11, 2012 3:45 PM (in response to Yammie Wong)

You'll need to use your macbook pro's username and password to complete the installation.
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