10 Replies Latest reply: May 3, 2012 8:32 AM by ssprengel RSS

    Can't install Camera RAW 6.3 into Elements 9

    cherstpier Community Member

      I have downloaded the installer for 6.3 but when I go to install it, I get this message. "Some updates failed to install."  When it tells me to fix the problems below, all it says is:  installation failed!


      I need this update in order to open RAW images from my Canon Powershot S95.


      I am working with Elements 9 on both an iMac running OS 10.6.8 and onto a new MacBook Pro.


      I have spent an hour reading everything I can and haven't been able to find any place to send this question to Adobe by email.  The phone system for help has more than a half-hour of wait time.


      Can someone figure out this problem?