12 Replies Latest reply: May 3, 2012 10:03 PM by chirp88 RSS

    Buying Error through Adobe's Site for Special Pricing

    chirp88 Community Member

      Going to this page: https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_US

       

      after I login and it tells me I am qualified for the special pricing and then click the Buy button, I am taken to a crazy ColdFusion Error page. This does not fill me with confidence about your Cloud offering, Adobe, if you can't even get your own website to function correctly. I get the error page in ALL browsers on Mac OS X.

       

      Just a sample of the error:

       

      Detail







      If the component name is specified as a return type, its possible that a definition file for the component cannot be found or is not accessible.



















      ErrorCode







      [empty string]



















      ExtendedInfo







      [empty string]



















      Message







      ?xml version="1.0" encoding="UTF-8"?> <exceptions DETAIL="If the component name is specified as a return type, its possible that a definition file for the component cannot be found or is not accessible." ERRORCODE="" EXTENDEDINFO="" LOC_ERR_MSG="There was a problem in the store. If you wish to complete your purchase immediately, please call <%csPhoneNumber%>." MESSAGE="The value returned from the loadCart function is not of type store.model.cart.cart." TITLE="Error" TYPE="store.model.cart.cart"/
        • 1. Re: Buying Error through Adobe's Site for Special Pricing
          David__B Adobe Employee

          Thanks for reporting this Chirp88, I was seeing the same behavior on Mac myself, but only in Chrome, Firefox and Safari were working okay for me. I reported the issue to get it fixed.

           

          -Dave

          • 2. Re: Buying Error through Adobe's Site for Special Pricing
            Larry Auerbach Community Member

            I also encountered this error a few minutes ago, using Safari on a Mac running the latest updates of Lion. I found this thread through Googling.

            DId Apple's latest updates break Java or Cold Fusion??

             

            Here is text from the PDF I captured of the error page:

             

            "  struct

            Detail                     If the component name is specified as a return type, its possible that a definition file for the component cannot be found or is not accessible.

            ErrorCode                [empty string]

            ExtendedInfo    [empty string]

            Message                <?xml version="1.0" encoding="UTF-8"?> <exceptions DETAIL="If the component name is specified as a return type, its possible that a definition file for the component cannot be found or is not accessible." ERRORCODE="" EXTENDEDINFO="" LOC_ERR_MSG="There was a problem in the store. If you wish to complete your purchase immediately, please call <%csPhoneNumber%>." MESSAGE="The value returned from the loadCart function is not of type store.model.cart.cart." TITLE="Error" TYPE="store.model.cart.cart"/>

            StackTrace                coldfusion.runtime.CustomException: <?xml version="1.0" encoding="UTF-8"?> <exceptions DETAIL="If the component name is specified as a return type, its possible that a definition file for the component cannot be found or is not accessible." ERRORCODE="" EXTENDEDINFO="" LOC_ERR_MSG="There was a problem in the store. If you wish to complete your purchase immediately, please call

            <%csPhoneNumber%>." MESSAGE="The value returned from the loadCart function is not of type store.model.cart.cart." TITLE="Error" TYPE="store.model.cart.cart"/> at coldfusion.tagext.lang.ThrowTag.doStartTag(ThrowTag.java:142) at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:2714) at cfexception2ecfc2045233600$funcTHROWEXCEPTION.runFunction(/data/www/appserver/cfmx/extens ions/components/lib/exception.cfc:248) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:470) at coldfusion.filter.SilentFilter.invoke(SilentFilter.java:47) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:403)  at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:366)  at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:55)  at

            coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:319) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:219) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:481) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:327) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:2352) at cfexception2ecfc719703743$funcTHROWEXCEPTION.runFunction(/data/www/appserver/cfmx/extensi ons/components/store/model/util/exception.cfc:151) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:470) at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:366)  at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:55)  at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:319) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:219) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:481) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:327) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:2352) at cfservicehelper2ecfc1481341786$funcTHROWEXCEPTION.runFunction(/data/www/appserver/cfmx/ww wroot/store/services/stateless/servicehelper.cfc:393) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:470) at coldfusion.filter.SilentFilter.invoke(SilentFilter.java:47) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:403)  at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:366)  at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:55)  at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:319) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:515) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:486) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:345) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:2293) at cfcartservice2ecfc822615468$funcADDCARTITEM.runFunction(/data/www/appserver/cfmx/wwwroot/ store/services/stateless/cartservice.cfc:216) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:470) at coldfusion.filter.SilentFilter.invoke(SilentFilter.java:47) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:403)  at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:366)  at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:55)  at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:319) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:515) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:486) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:345) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:2293) at cfshoppingservice2ecfc646407067$funcADDCARTITEM.runFunction(/data/www/appserver/cfmx/wwwr oot/store/services/stateless/shoppingservice.cfc:203) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:470) at coldfusion.filter.SilentFilter.invoke(SilentFilter.java:47) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:403)  at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:366)  at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:55)  at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:319) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:219) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:481) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:327) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:2352) at cfaccesscodehandler2ecfc766362327$funcADDPROMOSKUSTOCART.runFunction(/data/www/appserver/ cfmx/extensions/components/store/model/campaign/accesscodehandler.cfc:84) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:470) at coldfusion.filter.SilentFilter.invoke(SilentFilter.java:47) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:403)  at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:366)  at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:55)  at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:319) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:219) at coldfusion.runtime.CfJspPage._invokeUDF(CfJspPage.java:2574) at cfaccesscodehandler2ecfc766362327$funcREDIRECTTOCART.runFunction(/data/www/appserver/cfmx /extensions/components/store/model/campaign/accesscodehandler.cfc:98) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:470) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:403)  at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:366)  at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:55)  at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:319) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:219) at coldfusion.runtime.CfJspPage._invokeUDF(CfJspPage.java:2574) at cfaccesscodehandler2ecfc766362327$funcHANDLECODE.runFunction(/data/www/appserver/cfmx/ext ensions/components/store/model/campaign/accesscodehandler.cfc:37) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:470) at coldfusion.filter.SilentFilter.invoke(SilentFilter.java:47) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:403)  at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:366)  at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:55)  at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:319) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:219) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:481) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:327) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:2352) at cfApplication2ecfm1919363633.runPage(/data/www/appserver/cfmx/wwwroot/store/Application.c fm:71)  at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:227) at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:416) at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65) at coldfusion.filter.CfincludeFilter.include(CfincludeFilter.java:33) at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:232) at coldfusion.filter.MonitoringFilter.invoke(MonitoringFilter.java:40) at coldfusion.filter.PathFilter.invoke(PathFilter.java:87) at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:70) at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8)  at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38) at coldfusion.filter.NoCacheFilter.invoke(NoCacheFilter.java:46) at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38) at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22) at coldfusion.filter.CachingFilter.invoke(CachingFilter.java:53) at coldfusion.CfmServlet.service(CfmServlet.java:200) at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:89) at jrun.servlet.FilterChain.doFilter(FilterChain.java:86) at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringServletFilter.java:42 ) at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46) at jrun.servlet.FilterChain.doFilter(FilterChain.java:94) at jrun.servlet.FilterChain.service(FilterChain.java:101) at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:106) at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42) at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:286) at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:543) at jrun.servlet.http.WebService.invokeRunnable(WebService.java:172) at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:320)  at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:428)  at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:266)  at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)

             

            ... etc."

            • 3. Re: Buying Error through Adobe's Site for Special Pricing
              David__B Adobe Employee

              Thanks for posting. We are aware of the issue and working to get it resolved. I don't think it is related to any OS or Java updates.

               

              -Dave

              • 4. Re: Buying Error through Adobe's Site for Special Pricing
                Larry Auerbach Community Member

                Dave, you're welcome. I checked again today, and got the same error page.

                • 5. Re: Buying Error through Adobe's Site for Special Pricing
                  David__B Adobe Employee

                  I heard it should be fixed, are you still seeing the error now?

                  • 6. Re: Buying Error through Adobe's Site for Special Pricing
                    chirp88 Community Member

                    Well, I can get to the cart page in Safari now, but for the prices all I get is "NO_STATELESS_FORMAT_DEFINED_CURRENCY.CFC"

                    cart.png

                    • 7. Re: Buying Error through Adobe's Site for Special Pricing
                      chirp88 Community Member

                      Does Adobe not test their cart system on all browsers and platforms? I mean, they did develop BrowserLab, right?

                      • 8. Re: Buying Error through Adobe's Site for Special Pricing
                        David__B Adobe Employee

                        hmmm,

                         

                        I tested in Safari myself based on your response and it seemed to work okay for me, OSX 10.6.8, Safari Version 5.1.2 (6534.52.7)

                         

                        Maybe check these against yours, I can test in Lion too if needed.

                        • 9. Re: Buying Error through Adobe's Site for Special Pricing
                          chirp88 Community Member

                          I am using 10.7.3 Safari 5.1.5 (7534.55.3). But it does it in Chrome and Firefox as well.

                          • 10. Re: Buying Error through Adobe's Site for Special Pricing
                            David__B Adobe Employee

                            Since you were using a newer version of Safari I updated mine to see if it made any difference but it didn't.

                             

                            I had an idea based on your error but its kind of a long shot. It almost sounded like your error was related to not being able to read your location data to show the correct currency type. Try going to the main Adobe page (http://www.adobe.com/) and at the bottom for the region, may say "Choose you region" and try setting this to North America and running through the process again.

                            • 11. Re: Buying Error through Adobe's Site for Special Pricing
                              Larry Auerbach Community Member

                              It seems to be working now. I'm still uncertain about jumping on Creative Cloud just because of its novelty, but at least I now have the option to buy a subscription instead of looking dumbstruck at a verbose and cryptic error message.

                              • 12. Re: Buying Error through Adobe's Site for Special Pricing
                                chirp88 Community Member

                                I think I should get a free subscription for being the first to report this error.

                                Selecting United States from the homepage seems to fix the issue. However, it seems strange to me that the location would not be know once logged in, as my country, city, etc is in my Adobe account.