12 Replies Latest reply: May 3, 2012 9:36 PM by Sharad Saxena RSS

    OS X 10.7.3 "Installation Failed"

    Umami Design Community Member

      Screen Shot 2012-04-11 at 11.36.49 AM.png

      Haven't been able to install the "Adobe Photoshop CS6 beta" (photoshopcs6_p1_mac_032112.dmg) but have tried the following:

      - Downloaded it 4 times from 4 different networks.

      - Launched the installer from the original download folder.

      - Unpacked the installer and launched it from a desktop folder.

      - Updated my "Adobe Application Manager" within "Applications/Utilities/Adobe Application Manager/core/..." (6.0.236.0).

      - I'd love to provide the installer log but there's nada within my log folders:

      ("my harddrive" / Library / Logs / Adobe / Installers / ...no CS6 .log.gz file)

      ("account name on computer / Library / Logs / Adobe / Installers / empty directory)

      - Sacrificed a chicken over the trackpad to promote "initialization" stability.

      - Disabled various fonts...just cause.

      - Repaired Disk Permissions

      - Definately restarted several times in advance of new installation attemtps.

       

      User profile:

      OS X 10.7.3

      Processor: 4GB 1067 MHz DDR3

      Currently running various CS5 products

       

      Knowing that, I'm completely open to suggestions -and ready to go Terminal Mode is necessary.

        • 1. Re: OS X 10.7.3 "Installation Failed"
          piyush012 Community Member

          Can you please provide the log @ "~/Library/Logs/PDApp.log"

          • 2. Re: OS X 10.7.3 "Installation Failed"
            donovan.shane Community Member

            Mine just did the same thing. I have MAC OSX Lion. I re-downloaded twice. The second time I thought it was going to crash my new macbook pro. I gave up and moved on.

            • 3. Re: OS X 10.7.3 "Installation Failed"
              Umami Design Community Member

              Here's a truncated version based on an install attempt just now...

               

              Thu Apr 12 09:15:42 2012[INFO] Setup - Build Version - 6.0.236.0
              Thu Apr 12 09:15:42 2012[INFO] Setup - Logging Level verbosity Set  to 4
              Thu Apr 12 09:15:42 2012[INFO] Setup - TimeLog: Bootstrapper Start
              Thu Apr 12 09:15:42 2012[INFO] Setup - TimeLog: Start initial checks
              Thu Apr 12 09:15:42 2012[INFO] Setup - Launch Path set to /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6
              Thu Apr 12 09:15:42 2012[INFO] Setup - Found 6 packages in setup manifest
              Thu Apr 12 09:15:42 2012[INFO] PIM - Build Version - 6.0.236.0
              Thu Apr 12 09:15:42 2012[INFO] PIM - Logging Level verbosity Set  to 4
              Thu Apr 12 09:15:42 2012[INFO] PIM - Build Version - 6.0.236.0
              Thu Apr 12 09:15:42 2012[INFO] PIM - Logging Level verbosity Set  to 4
              Thu Apr 12 09:15:42 2012[INFO] PIM - CREATE PIM Instance ...
              Thu Apr 12 09:15:42 2012[INFO] PIM - trying to createOrUpdatePIMDbSchema.
              Thu Apr 12 09:15:42 2012[INFO] PIM - SUCCESS Created Tables.
              Thu Apr 12 09:15:42 2012[INFO] PIM - PIM Database is Up To Date.
              Thu Apr 12 09:15:42 2012[INFO] PIM - Updater Inventory location:/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/Install.app/Contents/Frameworks/UpdaterInventory.framework/UpdaterInventory
              Thu Apr 12 09:15:42 2012[INFO] PIM - trying to createOrUpdatePIMDbSchema.
              Thu Apr 12 09:15:42 2012[INFO] PIM - Current db schema version on machine 1.
              Thu Apr 12 09:15:42 2012[INFO] PIM - Current db schema version to install 1.
              Thu Apr 12 09:15:42 2012[INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
              Thu Apr 12 09:15:42 2012[INFO] PIM - PIM Database is Up To Date.
              Thu Apr 12 09:15:42 2012[INFO] PIM - PackageCheck: Same Package id 0B300A6D-631F-487B-B487-2A22106659D3 is installed on the system. This will be repaired. Size required: 40563638
              Thu Apr 12 09:15:42 2012[INFO] PIM - PackageCheck: Same Package id 29D79459-6B4F-4D48-B03D-887D4B631897 is installed on the system. This will be repaired. Size required: 2765331
              Thu Apr 12 09:15:42 2012[INFO] PIM - PackageCheck: Same Package id 97E21796-900C-434C-8A08-DB5B9252909C is installed on the system. This will be repaired. Size required: 15555836
              Thu Apr 12 09:15:42 2012[INFO] PIM - PackageCheck: Same Package id B9CF8928-15A8-42CB-BEE6-07D1039B53AF is installed on the system. This will be repaired. Size required: 4232668
              Thu Apr 12 09:15:42 2012[INFO] PIM - PackageCheck: Same Package id 94A98957-DCCA-4124-9FF3-52E5C7B24E86 is installed on the system. This will be repaired. Size required: 12204587
              Thu Apr 12 09:15:43 2012[INFO] PIM - PackageCheck: Same Package id 7EF4FA31-DD11-4D7E-A9D0-7C1526746C65 is installed on the system. This will be repaired. Size required: 16135843
              Thu Apr 12 09:15:43 2012[INFO] PIM - PackageCheck: Same Package id 0FCF837F-0F6C-410F-964F-AC25868AA842 is installed on the system. This will be repaired. Size required: 23722818
              Thu Apr 12 09:15:43 2012[INFO] PIM - PackageCheck: Extra Package id C24A5ED5-0BEF-4DEE-98E4-29D4040632A7 found in ACF. Size required: 62423347
              Thu Apr 12 09:15:43 2012[INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 195364474
              Thu Apr 12 09:15:43 2012[INFO] PIM - freeDiskSpace ... 169270640640
              Thu Apr 12 09:15:43 2012[INFO] Setup - TimeLog: End initial checks
              Thu Apr 12 09:15:43 2012[INFO] Setup - TimeLog: Begin Installing
              Thu Apr 12 09:15:43 2012[INFO] PIM - START installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/core/PDApp.pimx
              Thu Apr 12 09:15:44 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/core/PDApp.pimx'
              Thu Apr 12 09:15:44 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/core/PDApp.pima'
              Thu Apr 12 09:15:44 2012[INFO] PIM - SUCCESS insertPackageUpdateList.
              Thu Apr 12 09:15:44 2012[INFO] PIM - SUCCESS insertAppletRegInfoList.
              Thu Apr 12 09:15:50 2012[INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/core/PDApp.pimx.
              Thu Apr 12 09:15:50 2012[INFO] PIM - START installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/D6/D6.pimx
              Thu Apr 12 09:15:50 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/D6/D6.pimx'
              Thu Apr 12 09:15:50 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/D6/D6.pima'
              Thu Apr 12 09:15:50 2012[INFO] PIM - SUCCESS insertPackageUpdateList.
              Thu Apr 12 09:15:51 2012[INFO] PIM - SUCCESS insertAppletRegInfoList.
              Thu Apr 12 09:15:53 2012[INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/D6/D6.pimx.
              Thu Apr 12 09:15:53 2012[INFO] PIM - START installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/DECore/DECore.pimx
              Thu Apr 12 09:15:53 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/DECore/DECore.pimx'
              Thu Apr 12 09:15:53 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/DECore/DECore.pima'
              Thu Apr 12 09:15:53 2012[INFO] PIM - SUCCESS insertPackageUpdateList.
              Thu Apr 12 09:15:53 2012[INFO] PIM - SUCCESS insertAppletRegInfoList.
              Thu Apr 12 09:15:56 2012[INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/DECore/DECore.pimx.
              Thu Apr 12 09:15:56 2012[INFO] PIM - START installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/DWA/DWA.pimx
              Thu Apr 12 09:15:56 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/DWA/DWA.pimx'
              Thu Apr 12 09:15:56 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/DWA/DWA.pima'
              Thu Apr 12 09:15:57 2012[INFO] PIM - SUCCESS insertPackageUpdateList.
              Thu Apr 12 09:15:57 2012[INFO] PIM - SUCCESS insertAppletRegInfoList.
              Thu Apr 12 09:16:00 2012[INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/DWA/DWA.pimx.
              Thu Apr 12 09:16:00 2012[INFO] PIM - START installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/P6/P6.pimx
              Thu Apr 12 09:16:00 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/P6/P6.pimx'
              Thu Apr 12 09:16:00 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/P6/P6.pima'
              Thu Apr 12 09:16:00 2012[INFO] PIM - SUCCESS insertPackageUpdateList.
              Thu Apr 12 09:16:00 2012[INFO] PIM - SUCCESS insertAppletRegInfoList.
              Thu Apr 12 09:16:05 2012[INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/P6/P6.pimx.
              Thu Apr 12 09:16:05 2012[INFO] PIM - START installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/LWA/LWA.pimx
              Thu Apr 12 09:16:06 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/LWA/LWA.pimx'
              Thu Apr 12 09:16:06 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/LWA/LWA.pima'
              Thu Apr 12 09:16:06 2012[INFO] PIM - SUCCESS insertPackageUpdateList.
              Thu Apr 12 09:16:06 2012[INFO] PIM - SUCCESS insertAppletRegInfoList.
              Thu Apr 12 09:16:13 2012[INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/LWA/LWA.pimx.
              Thu Apr 12 09:16:13 2012[INFO] PIM - START installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/UWA/UWA.pimx
              Thu Apr 12 09:16:13 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/UWA/UWA.pimx'
              Thu Apr 12 09:16:13 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/UWA/UWA.pima'
              Thu Apr 12 09:16:13 2012[INFO] PIM - SUCCESS insertPackageUpdateList.
              Thu Apr 12 09:16:13 2012[INFO] PIM - SUCCESS insertAppletRegInfoList.
              Thu Apr 12 09:16:18 2012[INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/packages/UWA/UWA.pimx.
              Thu Apr 12 09:16:22 2012[WARN] PIM - RemoveQuarantineInfo from File /Users/kevin/Applications/Adobe/OOBE/PDApp/install.sig .
              Thu Apr 12 09:16:22 2012[INFO] Setup - TimeLog: End Installing. Now launching PDApp
              Thu Apr 12 09:16:22 2012[INFO] Setup - TimeLog: PDApp launched. Waiting for PDApp window to come
              Thu Apr 12 09:16:22 2012[INFO] PDApp - Build Version - 6.0.236.0
              Thu Apr 12 09:16:22 2012[INFO] PDApp - Logging Level verbosity Set  to 4
              Thu Apr 12 09:16:22 2012[INFO] PDApp - Application initialization start, Looking for command line arguments
              Thu Apr 12 09:16:22 2012[INFO] PDApp.CommandLineParser - Parsing the command line provided. Number of command line arguments is 5
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AppletManager - Loading Applet Switcher library: /Users/kevin/Applications/Adobe/OOBE/PDApp/core/switcher/DWA_UI.dylib
              Thu Apr 12 09:16:22 2012[WARN] PDApp.AppletManager - Unable to get the applet switching info... Response is: 8
              Thu Apr 12 09:16:22 2012[INFO] PDApp - DWA_UI argument on command line. Launching a different instance
              Thu Apr 12 09:16:22 2012[INFO] PDApp - NO deployment workflow is running ...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.WindowManager - Initializing native WindowManager
              Thu Apr 12 09:16:22 2012[INFO] PDApp.MessageQuequeManager - Message Queue Manager initialized...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor initialized...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor Message Queue initialized...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.ExternalGateway - ExternalGateway initialized...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AppletManager - AppletManager initialize...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.ExternalGateway - NativeCommandHandler initialized...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.ExternalGateway - NativePlatformHandler initialized...
              Thu Apr 12 09:16:22 2012[INFO] PDApp - Detecting Applet Database file...
              Thu Apr 12 09:16:22 2012[INFO] PDApp - Fetching Applet registeration information...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AppletManager - Applet database path - /Users/kevin/Applications/Adobe/OOBE/PDApp/
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AppletManager - PIM library path - /Users/kevin/Applications/Adobe/OOBE/PDApp/core/AdobePIM.dylib
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AppletManager - Loading PIM library...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AppletManager - Fetching PIM API's...
              Thu Apr 12 09:16:22 2012[INFO] PIM - Build Version - 6.0.236.0
              Thu Apr 12 09:16:22 2012[INFO] PIM - Logging Level verbosity Set  to 4
              Thu Apr 12 09:16:22 2012[INFO] PIM - CREATE PIM Instance ...
              Thu Apr 12 09:16:22 2012[INFO] PIM - trying to createOrUpdatePIMDbSchema.
              Thu Apr 12 09:16:22 2012[INFO] PIM - Current db schema version on machine 1.
              Thu Apr 12 09:16:22 2012[INFO] PIM - Current db schema version to install 1.
              Thu Apr 12 09:16:22 2012[INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
              Thu Apr 12 09:16:22 2012[INFO] PIM - PIM Database is Up To Date.
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AppletManager - Getting applet data from Applet database
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AppletManager - All installed pakages version string (pim_getCurrentPackagesVersion) is D6:6.0.236.0|DECore:6.0.236.0|DWA:3.0.70.0|Enterprise:2.1.98.0|LWA:3.0.64.0|P6:6.0.236.0| PDApp:6.0.236.0|UWA:6.0.236.0
              Thu Apr 12 09:16:22 2012[INFO] PIM - PIMSqlite closeDB status 0
              Thu Apr 12 09:16:22 2012[INFO] PIM - FREE PIM Instance ...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.AppletManager - Registering Applets...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.WindowManager - Creating APEWindow...
              Thu Apr 12 09:16:22 2012[INFO] PDApp.WindowManager - Creating window instance
              Thu Apr 12 09:16:22 2012[INFO] PDApp.WindowManager - Checking for appletID and appletVersion given in CommandLineOptions
              Thu Apr 12 09:16:22 2012[INFO] PDApp.WindowManager - Creating APE stage instance
              Thu Apr 12 09:16:24 2012[INFO] PDApp.WindowManager - Loading main SWF with Path and args - /Users/kevin/Applications/Adobe/OOBE/PDApp
              Thu Apr 12 09:16:24 2012[INFO] PDApp.WindowManager - Assigning window ID - 1 to created window
              Thu Apr 12 09:16:25 2012[INFO] PDApp.ExternalGateway - MessageHandler initialized...

              4/12/2012 09:16:25.323 [INFO] PDApp.StartupCommand Logging Level verbosity Set to  INFO

              4/12/2012 09:16:25.325 [INFO] PDApp.StartupCommand Processing the startup Command

              4/12/2012 09:16:25.330 [INFO] PDAPP.AppletManager Starting Applet registeration...

              4/12/2012 09:16:25.340 [INFO] PDAPP.MainDisplayMediator Looking up for the Exact versioned applet for ID :DWA_UI

              4/12/2012 09:16:25.345 [INFO] PDAPP.AppletManager Loading Applet: DWA_UI Version = 2.0

              4/12/2012 09:16:25.370 [INFO] PDApp.ZStringLoader PDAPP SWF - locale set to - en_US

              4/12/2012 09:16:25.372 [INFO] PDAPP.AppletManager Loading progress0 out of 1224992

              4/12/2012 09:16:25.422 [INFO] PDAPP.AppletManager Loading progress65536 out of 1224992

              4/12/2012 09:16:25.424 [INFO] PDAPP.AppletManager Loading progress131072 out of 1224992

              4/12/2012 09:16:25.427 [INFO] PDAPP.AppletManager Loading progress196608 out of 1224992

              4/12/2012 09:16:25.429 [INFO] PDAPP.AppletManager Loading progress262144 out of 1224992

              4/12/2012 09:16:25.432 [INFO] PDAPP.AppletManager Loading progress327680 out of 1224992

              4/12/2012 09:16:25.470 [INFO] PDAPP.AppletManager Loading progress393216 out of 1224992

              4/12/2012 09:16:25.472 [INFO] PDAPP.AppletManager Loading progress458752 out of 1224992

              4/12/2012 09:16:25.474 [INFO] PDAPP.AppletManager Loading progress524288 out of 1224992

              4/12/2012 09:16:25.475 [INFO] PDAPP.AppletManager Loading progress589824 out of 1224992

              4/12/2012 09:16:25.477 [INFO] PDAPP.AppletManager Loading progress655360 out of 1224992

              4/12/2012 09:16:25.480 [INFO] PDAPP.AppletManager Loading progress720896 out of 1224992

              4/12/2012 09:16:25.482 [INFO] PDAPP.AppletManager Loading progress786432 out of 1224992

              4/12/2012 09:16:25.501 [INFO] PDAPP.AppletManager Loading progress851968 out of 1224992

              4/12/2012 09:16:25.503 [INFO] PDAPP.AppletManager Loading progress917504 out of 1224992

              4/12/2012 09:16:25.505 [INFO] PDAPP.AppletManager Loading progress983040 out of 1224992

              4/12/2012 09:16:25.507 [INFO] PDAPP.AppletManager Loading progress1048576 out of 1224992

              4/12/2012 09:16:25.509 [INFO] PDAPP.AppletManager Loading progress1114112 out of 1224992

              4/12/2012 09:16:25.511 [INFO] PDAPP.AppletManager Loading progress1179648 out of 1224992

              4/12/2012 09:16:25.513 [INFO] PDAPP.AppletManager Loading progress1224992 out of 1224992

              4/12/2012 09:16:25.987 [INFO] Deployment.D6FlexApplication Application load complete. Initializing the application

              4/12/2012 09:16:25.991 [INFO] Deployment.ApplicationStartup Processing the application startup

              4/12/2012 09:16:25.993 [INFO] PDApp.ExternalGateway Recieved Applet Loading Completion

              4/12/2012 09:16:25.996 [INFO] Deployment.ApplicationStartup Communication Manager initialized. Loading ZString

              4/12/2012 09:16:25.998 [INFO] ZStringLoader Trying to load ZString for preferred locale - en_US

              4/12/2012 09:16:26.014 [INFO] ZStringLoader Locale set to - en_US

              4/12/2012 09:16:26.014 [INFO] Deployment.ApplicationStartup ZString initialized with locale: 'en_US'. Starting deployment workflow.

              4/12/2012 09:16:26.025 [INFO] Deployment.FetchMediaInformation Start fetching the payloads data

              Thu Apr 12 09:16:26 2012[INFO] PDApp.AppletManager - Loading Applet - DWA_Native for WindowID - 1
              Thu Apr 12 09:16:26 2012[INFO] DWANative - Build Version - 6.0.236.0
              Thu Apr 12 09:16:26 2012[INFO] DWANative - Logging Level verbosity Set  to 4

              4/12/2012 09:16:26.131 [INFO] DeploymentNativeApplet Media Signature found as {1D106581-6726-4D1B-ABEC-0CA02410F24F}

              4/12/2012 09:16:26.133 [INFO] Deployment.FetchMediaInformation Summary file created for troubleshooting at path: file://///tmp/DA8ADEAE-EB0B-4830-A6C4-3F912B74B760/summary.htm

              4/12/2012 09:16:26.140 [INFO] DeploymentNativeApplet Setting System statistics data...

              4/12/2012 09:16:26.143 [INFO] Deployment.DirectoryTokens Extracting tokens for mac

              4/12/2012 09:16:26.145 [INFO] Deployment.DirectoryTokens Adding a token with name [AdobeProgramFiles] and value /Applications

              4/12/2012 09:16:26.146 [INFO] Deployment.DirectoryTokens Adding a token with name [AdobeCommon] and value /Library/Application Support/Adobe

              4/12/2012 09:16:26.147 [INFO] Deployment.DirectoryTokens Adding a token with name [Common] and value /Library/Application Support

              4/12/2012 09:16:26.147 [INFO] Deployment.DirectoryTokens Adding a token with name [ProgramFiles] and value /Applications

              4/12/2012 09:16:26.148 [INFO] Deployment.DirectoryTokens Adding a token with name [SharedApplicationData] and value /Library/Application Support

              4/12/2012 09:16:26.149 [INFO] Deployment.DirectoryTokens Adding a token with name [SharedDocuments] and value /Users/Shared

              4/12/2012 09:16:26.149 [INFO] Deployment.DirectoryTokens Adding a token with name [Utilities] and value /Applications/Utilities

              4/12/2012 09:16:26.150 [INFO] Deployment.DirectoryTokens Adding a token with name [FontsFolder] and value /Library/Fonts

              4/12/2012 09:16:26.151 [INFO] Deployment.DirectoryTokens Adding a token with name [Library] and value /Library

              4/12/2012 09:16:26.152 [INFO] Deployment.DirectoryTokens Adding a token with name [LibraryPreferences] and value /Library/Preferences

              4/12/2012 09:16:26.153 [INFO] Deployment.DirectoryTokens Adding a token with name [ScriptingAdditions] and value /Library/ScriptingAdditions

              4/12/2012 09:16:26.153 [INFO] Deployment.DirectoryTokens Adding a token with name [UserPreferences] and value /Users/kevin/Library/Preferences

              4/12/2012 09:16:26.154 [INFO] Deployment.DirectoryTokens Adding a token with name [UserCommon] and value /Users/kevin/Library/Application Support

              4/12/2012 09:16:26.155 [INFO] Deployment.DirectoryTokens Adding a token with name [UserHome] and value /Users/kevin

              4/12/2012 09:16:26.156 [INFO] DeploymentNativeApplet Checking whether the media with signature '{1D106581-6726-4D1B-ABEC-0CA02410F24F}' has been run on this system

              Thu Apr 12 09:16:26 2012[WARN] DWANative - Could not retrieve media signature from the arguments.

              4/12/2012 09:16:26.161 [INFO] DeploymentNativeApplet Fetching the setup manifest from media

              Thu Apr 12 09:16:26 2012[WARN] DWANative - Error in getting pdbGetInstallState 4

              4/12/2012 09:16:26.219 [ERROR] DeploymentNativeApplet Payload list has no result top level tag: Return value is <error>Error in getting data from MDB</error>

              4/12/2012 09:16:26.223 [INFO] AAMShared.DynamicViewMediator Showing screen with ID : SCREEN_INSTALL_FAILURE

              4/12/2012 09:16:26.339 [INFO] DeploymentNativeApplet Launch Successful

              Thu Apr 12 09:16:26 2012[INFO] Setup - TimeLog: PDApp window came. Exiting
              Thu Apr 12 09:16:26 2012[INFO] Setup - =================  Exiting Installer with Code: 0  =================
              • 4. Re: OS X 10.7.3 "Installation Failed"
                Ricky Roberts Community Member

                Please try the same from the Root User account of from another account.

                • 5. Re: OS X 10.7.3 "Installation Failed"
                  Umami Design Community Member

                  Same error from both the Root User (aka "Admin") as well as "Guest" account. Good suggestion though.

                  • 6. Re: OS X 10.7.3 "Installation Failed"
                    donovan.shane Community Member

                    yeeeaahhhh...I on't know what any of that is.

                    • 7. Re: OS X 10.7.3 "Installation Failed"
                      Umami Design Community Member

                      Same thing is happening if I download any Adobe trial software. I even tried installing CS5 from a DVD. Same message...but in the "new grey."

                      adobe installer error.png

                      • 8. Re: OS X 10.7.3 "Installation Failed"
                        HowardPinsky ACP

                        Have you recently repaired permissions on your system? (Disk Utility, select your HD, Repair Disk Permissions). Give that a shot, restart your machine and try installing again. Also make sure you're an administrator of the account you're trying to install on.

                        • 9. Re: OS X 10.7.3 "Installation Failed"
                          Umami Design Community Member

                          Have literally done every form of repair to my system I can think of (disk permissions, reset PRAM, "fsck -fy" via single user mode, resetting / syncing nvram, power mgmt reset, scanning for corrupt fonts, etc.) plus running "Adobe Support Advisor" -which didn't provide a solution following the discovery of a "cpsid_83578r3" error within the log. Nor can I update Adobe's Installation Manager because the installer needs to work properly to accomplish that.

                           

                          While my current appls (CS5) run fine I'm unable to install or update any Adobe Products...but keep the ideas coming, people.

                          • 10. Re: OS X 10.7.3 "Installation Failed"
                            Pete.Green Adobe Employee

                            Yeah, sounds like you've tried a bunch of troubleshooting steps Umami.

                             

                            Just to be sure, did you try installation in a different Administrator user account?

                             

                            Try that out,

                            I'll go ahead and ask one of our installation engineers to get in contact with you to resolve your installation troubles.

                             

                            Cheers,

                            Pete

                            • 11. Re: OS X 10.7.3 "Installation Failed"
                              Umami Design Community Member

                              O, forgot to mention that. Yes, I tried installing under a new user also. Even while wearing a disguise. That didn't work either.

                               

                              But thanks for forwarding the request! Looks like the installation db within the application support is being examined first ("/Library/Application Support/Adobe/caps/pdb.db"). I'll be sure to post the final solution.

                               

                              Cheers!

                               

                              Kevin

                              • 12. Re: OS X 10.7.3 "Installation Failed"
                                Sharad Saxena Adobe Employee

                                Thanks for sharing the requested file. I found that the file was corrupt.

                                Since you do not have any CS5/5.5/6 product currently installed on your machine so download the cleaner tool from http://www.adobe.com/support/contact/cscleanertool.html

                                Select CS5-CS5.5 in the drop down menu item. It will not list any products but the button 'Clean All CS5-CS5.5' will be found enabled. Click the button, it will remove all the installer and related  files from your machine. You should now be able to run the installer successfully.