Jane, in order to know what to do now, it would be nice to know what you
Did you go to the Adobe website, register and get an Adobe ID and password
before you downloaded and installed ADE? It's possible to download ADE and
install it without registering first with Adobe, and when that happens, ADE
may not install correctly.
Did you change computers after you installed ADE - or change ID's?
Are you running a Windows 7 PC? It's security might not be set up to allow
you to use ADE as intended.
I am using windows XP. I haven't changed computers at any point, or ids. I only got an adobe id to use ADE, and It was some weeks back, so I can't guarantee in what order I downloaded, installed, registered. But I certainly never went past the activation screen the first time without inputting an id and password. thanks, Jane
I have now uninstalled ADE, following the guidelines elsewhere here, and reinstalled it, and the exact same thing is happening. Each time the authorisation WORKS, but obviously no key is being written to whereever it is supposed to be kept, because next time I start up ADE it wants me to authorise again. Any ideas? Please!!!
All I can think of at this point is that your system software or your
antivirus program are set up to require a user ID and password before you
can use ADE. That kind of security is not built into ADE, so it has to be
coming from somewhere outside ADE.