1 Reply Latest reply: May 4, 2012 3:10 AM by Ankit_Jain RSS

    Reader X suddenly stopped working

    storey22

      Hi - suddenly started to get message "An internal error occurred" when trying to launch Acrobat Reader X.

       

      Any suggestions?

        • 1. Re: Reader X suddenly stopped working
          Ankit_Jain Adobe Employee

          Please let me know the following details:

          1. Are you using Adobe Acrobat or Adobe Reader.

          2. Which version of the application is installed on your system? You can check the same by going to Help > About Adobe...

          3. Which OS are you working on?

          4. Does the message pop up while opening any PDF or a specific one.

          5. Does launching the standalone Adobe Reader application without opening any PDF also result in the same behavior.

          6. Which Antivirus software are you using. Does disabling the same help?

           

          Also, please try repairing the application from within the Control Panel after deleting all the files and folders from the installation directory.

           

          Thanks

          Ankit