Good day Joe,
A few questions for you:
- Where on your hard drive are you saving the file to?
- Does the problem occur if you save to other locations on the hard drive?
- Has this ever worked for you? If so, what changed?
The file is on my desktop (C:\Users\Joe Parsons\Desktop). Files saved to different locations behave the same way. Trying to open a PDF on that machine using another machine on the network, users cannot save using the same name.
I can move or delete files after rebooting the machine, but once I have opened any PDF, the problem returns.
Thanks for replying. I am at my wit's end here!
Check that no parts of AA are left running after you close it. If AA still has a running part, it may not have released the file back to Windows. Of course, it may be an issue with the 64-bit OS which I am not very familiar with, other than it has caused a lot of different problems for folks.
I have gone to the task manager to make sure there are no running processes related to Acrobat. As far as I can tell, I have terminated all of them, but the problem persists.
Thanks for responding.
What program do you use for moving or deleting the files?
Disable Preview in Windows Explorer or use a other File Manager Program.
I have disabled preview. I am pretty sure the PDF files are somehow reserved, and that is why they can't be moved or deleted. If I reboot, I can move or delete them--until I launch Acrobat, then the prblem is back until I rebott again.
I recommend using this program called "Unlocker", available here:
It allows you to find out which application has a "lock" on a file and even
unlock it or kill the process.
You can check the process which has locked the file by using a utility "handle.exe", you can download it free from : http://technet.microsoft.com/en-us/sysinternals/bb896655
Open this exe in command prompt and give the filename as parameter e.g
C:\Documents and Settings\username\Desktop\ handle.exe "C:\Documents and Settings\username\Desktop\xyz.pdf"
Now it will list the procees which has handle of the file. Try killing the process and then deleting or moving the file. But this is not the right solution to kill the process everytime. I am interesting in knowing that which process is locking the file. If possible, please share the file.
I just started having this problem now Since late December 2013 into Jan 2014.
My pdf manuals on our network server cannot be deleted or renamed.
I tried logging into the server itself so its not just my laptop.
At first I noticed I could not save a new pdf conversion from Word 2010 (using Acrobat pro XI) with the same name.
So I used a new name "xxxxlatestlatest.pdf"
Then I could not save to that either but I found I could save with the original name, so now I have a new file and cannot delete the strange one.
I ran handle.exe and it says process iD 4 system so that does not really help does it?
It sounds like the entire windows server file system has a lock on it.
How do release the file without killing the entire system???
signed, very frustrated/Annoyed
Still cannot remove this file- Anyone know what the problem is.
Maybe I should try that de-locker tool someone mentioned.
Will that work on the server?
1 person found this helpful
Hi guys, I found a way to delete it, not the best though.
1) Open the pdf file you are trying to delete
2). Ctrl-Q to exit pdf reader
It worked for me
I had this same trouble. It's got to be something with Adobe PDF. It doesn't happen with my other PDF readers. They tell you make sure it's not running somewhere in the background. Well I downloaded the unlocker program, and when it checked it said it could not find any instance where the file was being used. It was still able to close it thankfully, but that's pretty messed up.
Having the same issue. It only happens with files of type .pdf
I was able to delete all problematic .pdf files by changing the file extension to something else, like .txt - Worked every time.
Anyone have any idea what is unique about .pdf files in Windows that would tie up the file permissions for this file type and not others?
I had this problem a while ago with Acrobat Reader X so uninstalled it and was using Foxit instead. I now have Acrobat Pro and the minute I installed the problem came back.
I'm using Windows Explorer in Windows 7 x64. Everything is fine until I run Acrobat. Only server files are affected. When I delete a file it seems to disappear, but when navigating away and back to the folder it's still there, but now cannot be opened. The file can usually be moved to another location, until a delete attempt is made and the file becomes broken. It seems to be locked but Unlocker does nothing on the file (i.e. nothing is listed as using it). I then can't delete, move or rename it. Rebooting solves the issue in that all locked/broken files are gone.
As expected, this isue is driving me absolutely nuts!
Does anyone know what can be done to solve the issue?
ChrisDanger, you seem to have a different problem from everyone else, and one I've never heard of before. Perhaps one to take up with your server admin.
2 people found this helpful
This is an issue in Windows Exploror. When Reader 10, 11 or Acrobat Pro is installed it sets the defualt preview application for PDF files to Reader. Rename or delete the AcroRd32.exe (\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat) and it will fix the issue until the next adobe update runs and "Fixes" the missing file probluem is will see.
Mr. Bergmann: Thank you so much! I was hesitant to respond immediately but this has definitely solved the issue.
i hate you adobe!! so many people struggling with this issue and still no fix. just already die stupid corporation!!!
Renaming AcroRd32.exe did the trick!
We also had this issue, not being able to delete or move the pdf file while in Preview. I renamed the above to AcroRd32.txt and all is well with the world again.
WOULD BE NICE IF ADOBE PUT THIS LITTLE GEM OF INFO OUT THERE! FIX THIS CRAP ISSUE ALREADY!
Thank you so much, good fix, was ready to smash computer SOOOOO Frustrating
I had this same frustrating problem of not being able to delete an Adobe PDF.
After wasting at least 30 minutes I decided to logon to my Adobe online account.
Then I went back and tried the same delete that hadn't worked before and now it deleted the file.
It's a mystery to me why this worked.
I dont' know if this will work for anyone else for I opened the file in Microsoft Office picture viewer after it wouldn't delete and I deleted it that way. Adobe seems to work fine now It's letting me delete files again.
Convert the Adobe file into Nitro or Reader file via right-click options. Once converted, delete them. It worked for me.
Caution! These sophisticated fixes(?) are not from Adobe and are apps to run on your computer which can do anything. So, as with any download, be sure you trust the source.
On Windows 8 you have to disable Preview on the Window Pane (not just details view but also details pane)
This may not be directly related, but I just (March 2015) ran into a problem I have not seen before and we move LOTS of PDF files across all kinds of networks and network locations.
We have seen a related behavior.
If the PDF worked BEFORE the MOVE, COPY, or RENAME, it should work AFTER the move, copy, or rename.
However, we have seen where if AFTER the MOVE that you cannot OPEN the PDF with Adobe (or move or copy the file to a new location) that perhaps your NEW PDF File name and DATA PATH structure is not well under 255 characters.
For some reason either ADOBE or WINDOWS (XP for sure) has a problem with PDF File name and DATA PATH structures that near, equal to or are great than 255 characters.
Make sure AFTER (ideally BEFORE) you MOVE, COPY, or RENAME PDF Files, that your resulting PDF File name and DATA PATH structure is under 255 characters, otheriwse you will may not be able to MOVE COPY RENAME or OPEN the PDF's in the NEW location until after your PDF File Name and DATA PATH structure is under 255 characters in total length.
I have the same issue, can't delete PDF files and tried all of the suggestions with no success. Finally I right clicked the file and chose Permanently Shred with AVG and it worked! I have the free version of AVG.
Hi Gizmorph, I came across the same problem and came to a similar solution by using McAfee's shred to permanently delete a file, but it took a couple times of shredding to actually delete the file. However, I have discovery a simpler solution: Shift + Delete. A box will pop up asking if you want to permanently delete the file, then press enter and it has been deleted.
Fixed this by un installing Reader XI and installing Adobe Reader DC. Works on Windows 7 and 8.1.
Right click PDF, go to properties, go to security, edit SYSTEM permissions, check "deny", for all boxes. Click OK. You will be prompted for last OK. You can now delete your PDF. This worked for me. I found it by accident soul searching to solve this idiotic problem. Hope it helps.
First post was in May 2012. It's now August 2015.
I have the latest Adobe Acrobat DC - have their subscription (for now) and am keeping current.
I still have the issue that I cannot delete PDF files after I have opened them.
I have created a deleteme folder and move the pdfs files I want to get rid of into this temporary folder. The next time I boot up I can then delete all the files.
Will Adobe ever fix this?
Sounds like a different problem. Original poster could not move the files.