3 Replies Latest reply: May 4, 2012 9:48 AM by fantasypower2012 RSS

    Photoshop CS3 Extended freezes on startup - Windows 7

    fantasypower2012 Community Member

      Hello,

      Recently Photoshop CS3 Extended freezes when I launch it on my Windows 7 (64 bit) computer. The splash screen appears but then it just stops working (usually on initializing Tools). It then asks to exit or search for help.

      I have read several things so far. To fix it I tried:

      - disabling the TWAIN plugin

      - resetting all tools

      - deleting the Photoshop preferences file.

      - deleting my printer from the control panel (some others said printer drivers could cause it)

       

      But all of these did not help. Please let me know how I could fix this. It is not nice having a deadline and not being able to guarantee Photoshop will work.

        • 1. Re: Photoshop CS3 Extended freezes on startup - Windows 7
          Mylenium CommunityMVP

          It is not nice having a deadline and not being able to guarantee Photoshop will work.

           

          Nobody can guarantee that for any CS3 products on Windows 7 - they simply are not certified for it which pretty makes this a case of "either it works or it doesn't, but you're mostly on your own to figure out the details". The obvious thing to do is to run as admin to avoid permission issues. The behavior you describe very much sounds like it cannot access some stuff or not create its temporary file. You might use a tool like Sysinternals Process Monitor to wacth file and registry access to verify that. Another potential reason is that you changed your graphics driver and it fails in teh last step trying to draw the application window. Impossible to tell, since you did not provide any more detailed info....

           

          Mylenium

          • 2. Re: Photoshop CS3 Extended freezes on startup - Windows 7
            Curt Y Community Member

            Have you looked at the Event Log?  The key is ususally what is listed as the Faulting Module.

            • 3. Re: Photoshop CS3 Extended freezes on startup - Windows 7
              fantasypower2012 Community Member

              Thank you for your replys!

              @Mylenium: I have not recently changed the graphics driver, anyway, this post will contain some more detailed information.

               

              Since the system does not hang (it is only PS) I could take a screenshot of it:

              Untitled-1.jpg

               

              And yeah, the message from the event log was very helpful indeed, I should have looked it up earlier ^^;

              -



              Photoshop.exe



              10.0.1.0



              470fd6cb



              Wacom_Tablet.dll_unloaded



              0.0.0.0



              4f4d3c46



              c0000005



              705854ed



              1058



              01cd2a13747404a4



              C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe



              Wacom_Tablet.dll



              b7cb5b9b-9606-11e1-95e9-001e8c1fad2b

               

              I have been using Photoshop CS3 Extended on this Windows 7 computer for about a year or so. It all went fine, but I got a new Wacom tablet (intuos 5 touch) , and I guess that is the problem.