28 Replies Latest reply on May 7, 2012 5:10 PM by ninja404

I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 2, 2012 9:25 PM

So yeah, that's right. I admitted to a crime. Wanna fight about it?

I didn't know that it wasn't a legitimate copy. So now my purchased copies for Adobe Photoshop Elements 10 and Adobe Premier Elements 10 don't work! I tried restoring to a previous point, using a forced uninstall program that cleans the registry. I uninstalled my Elements copies, and when I reinstall them they don't show up in the start menu. I tried using the Adobe cleaner tool. I really do not want to use my restore DVD's for this laptop.

Help!

I can provide the Serial Numbers, and the codes on the DVD's put on the clear ring of the DVD, a copy of the purchase...etc.

1. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Mylenium May 3, 2012 3:30 AM (in response to ninja404)

Thj products do not interact in any way, so whether or not this CS5.1 install was legit is pretty irrelevant. You did, however, not provide any info about your system, so I'm afraid that regardless of this, we still can't help you. We need much more info about operating system, hardware specs and whatnot. Also seeing install logs might help...

Mylenium
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2. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 3, 2012 12:50 PM (in response to Mylenium)

Windows 7 64 bit home premium, ASUS A53 Core i5 processor, NVIDIA 610M

Actually it is relevant, because there is an activation program that generates a serial number.

[Wed May 02 21:30:40 2012] ---------------------------------------------------------
[Wed May 02 21:30:40 2012] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Wed May 02 21:30:40 2012] ---------------------------------------------------------
[Wed May 02 21:30:40 2012] Win OS Version: 6.1
[Wed May 02 21:30:40 2012] Cleaner Tool version        : 3.0.0.49
[Wed May 02 21:30:40 2012] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeSuiteCleanerTool
[Wed May 02 21:30:40 2012] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Wed May 02 21:30:40 2012] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
[Wed May 02 21:30:40 2012] [AdobeCommon]            : C:\Program Files (x86)\Common Files\Adobe
[Wed May 02 21:30:40 2012] [AdobeCommon_x64]        : C:\Program Files\Common Files\Adobe
[Wed May 02 21:30:40 2012] [UserRoamingAppData]        : C:\Users\Scott\AppData\Roaming
[Wed May 02 21:30:40 2012] [UserLocalAppData]        : C:\Users\Scott\AppData\Local
[Wed May 02 21:30:40 2012] [StartMenu]                : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Wed May 02 21:30:40 2012] [System32Folder]            : C:\Windows\system32
[Wed May 02 21:30:40 2012] [SharedApplicationData]    : C:\ProgramData
[Wed May 02 21:30:44 2012] Language selected: English
[Wed May 02 21:30:44 2012] Displaying the Adobe End User License Agreement
[Wed May 02 21:30:44 2012] Please enter (y) for Yes or (n) for No.
[Wed May 02 21:30:46 2012] Choose any one from the options below :
[Wed May 02 21:30:46 2012] 1. CS3, CS4
[Wed May 02 21:30:46 2012] 2. CS5-CS5.5
[Wed May 02 21:30:46 2012] 3. Adobe Flash Player 10.2
[Wed May 02 21:30:46 2012] 4. Quit
[Wed May 02 21:30:46 2012] Choice :>
[Wed May 02 21:30:53 2012] User selected: CS5-CS5.5
[Wed May 02 21:30:53 2012] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20120502T213053\pdb.db"
[Wed May 02 21:30:55 2012] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20120502T213053\Media_db.db"
[Wed May 02 21:30:55 2012] Opened PDB database connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Wed May 02 21:30:55 2012] Opened MediaDB database connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Wed May 02 21:30:55 2012] List of products installed on this machine
[Wed May 02 21:30:55 2012] Listing products for cleanup:
[Wed May 02 21:30:55 2012] Please select a number corresponding to the product that needs to be removed else press Ctrl + C to Quit :>
[Wed May 02 21:31:03 2012] User selected: 'Clean All'
[Wed May 02 21:31:03 2012] WARNING : All the CS5-CS5.5 products and installer related data will be REMOVED from the machine. Do you want to continue..
[Wed May 02 21:31:04 2012] Please enter (y) for Yes or (n) for No. :>
[Wed May 02 21:31:06 2012] Please wait for Adobe Creative Suite Cleaner Tool to finish........
[Wed May 02 21:31:06 2012] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Wed May 02 21:31:06 2012] :: Cleaning-up left over inventories ::
[Wed May 02 21:31:06 2012] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete
[Wed May 02 21:31:06 2012] Inventory: 'uninstallts', Type: RIBS, Action: Delete
[Wed May 02 21:31:06 2012] Deleting folder: C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\uninstallts
[Wed May 02 21:31:06 2012] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Wed May 02 21:31:06 2012] ::Start:: Removing AUM contents
[Wed May 02 21:31:06 2012] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Wed May 02 21:31:06 2012] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Wed May 02 21:31:06 2012] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Wed May 02 21:31:06 2012] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Wed May 02 21:31:06 2012] Deleting scheduled task : AdobeAAMUpdater-1.0-Scott-PC-Scott
[Wed May 02 21:31:06 2012] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-Scott-PC-Scott" /F
[Wed May 02 21:31:06 2012] ERROR: The system cannot find the file specified.
[Wed May 02 21:31:06 2012] Deleting scheduled task : AdobeUpdater Task-Scott-PC-Scott
[Wed May 02 21:31:06 2012] Executing command: schtasks /delete /TN "AdobeUpdater Task-Scott-PC-Scott" /F
[Wed May 02 21:31:06 2012] ERROR: The system cannot find the file specified.
[Wed May 02 21:31:06 2012] Deleting folder: C:\Users\Scott\AppData\Local/Adobe/AAMUpdater/1.0
[Wed May 02 21:31:06 2012] ::Finish:: Removing AUM contents
[Wed May 02 21:31:06 2012] ::Start:: Removing OOBE
[Wed May 02 21:31:06 2012] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Wed May 02 21:31:06 2012] INFO: No tasks running with the specified criteria.
[Wed May 02 21:31:06 2012] Deleting folder: C:\Program Files (x86)\Common Files\Adobe/OOBE
[Wed May 02 21:31:08 2012] Deleting folder: C:\Program Files (x86)\Common Files\Adobe/AAMUpdaterInventory/1.0
[Wed May 02 21:31:08 2012] Folder does not exist: C:\Program Files (x86)\Common Files\Adobe/AdobeApplicationManager
[Wed May 02 21:31:08 2012] ::Finish:: Removing OOBE
[Wed May 02 21:31:08 2012] Removing content of Product : CS5Installer, Version : CS5
[Wed May 02 21:31:08 2012] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Wed May 02 21:31:08 2012] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Wed May 02 21:31:08 2012] Folder does not exist: C:\Users\Scott\AppData\Local\Adobe\OOBE
[Wed May 02 21:31:08 2012] Folder does not exist: C:\ProgramData\Adobe\SLStore_v1
[Wed May 02 21:31:08 2012] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Wed May 02 21:31:08 2012] All the CS5-CS5.5 products and CS installer files have been removed.
[Wed May 02 21:31:08 2012] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20120502T213053 folder as backup of PDB and MediaDB for this session.
[Wed May 02 21:31:08 2012] LOG FILE SAVED TO: C:\Users\Scott\Adobe Creative Suite Cleaner Tool.log
[Wed May 02 21:31:08 2012] Adobe Creative Suite Cleaner Tool completed successfully
[Wed May 02 21:31:08 2012] ---------------------------------------------------------
[Wed May 02 21:31:08 2012] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Wed May 02 21:31:08 2012] ---------------------------------------------------------
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3. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Mylenium May 3, 2012 1:00 PM (in response to ninja404)

The cleaner log is of no use. We need your install logs.

Mylenium
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4. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 3, 2012 1:14 PM (in response to Mylenium)

No clue where to get that.
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5. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Manish-Sharma May 3, 2012 2:49 PM (in response to ninja404)

check this link:-

http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
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6. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 3, 2012 3:44 PM (in response to Manish-Sharma)

No files under that folder.

Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers
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7. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Manish-Sharma May 3, 2012 4:18 PM (in response to ninja404)

strange , Okay lets do it this way,

Uninstall your Photoshop and PEPE 10 ,

Install your PEPE 10 and check is it working fine,

Now If it is working fine then install your PS CS5.1 .
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8. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 3, 2012 6:06 PM (in response to Manish-Sharma)

Already did that, twice. The CS 5.1 shouldn't be installed. I used a forced uninstaller program to remove it too. Nothing. It also cleans the registry of that item in the uninstall.
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9. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 3, 2012 10:41 PM (in response to ninja404)

Okay, so the item that fails to install at the end is "Shared Technologies"
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10. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Manish-Sharma May 4, 2012 12:19 PM (in response to ninja404)

If the Installer has stated and failed at the "Shared Technologies" then for sure the Installation log would have been created :-

Please check again..
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11. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 4, 2012 5:20 PM (in response to Manish-Sharma)

Nothing, not a single file under any Adobe folders. The "Adobe Support Advisor" says this:
cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5
Click here for details and corrective actions related to this issue.

I tried installing the Adobe CS5.1 to clean it up with that perfect uninstaller program, but it says the set up fails to initialize.

I can't see to find my DVD's that I made when I first bought this laptop :/
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12. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Manish-Sharma May 4, 2012 9:10 PM (in response to ninja404)

See you helped us, and we are helping you....

check this link:- http://helpx.adobe.com/creative-suite/kb/install-log-error-validate-license.html
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13. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 5, 2012 12:58 AM (in response to Manish-Sharma)

I'm trying to get Photoshop Elements to work, I don't own CS5.1
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14. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Jeff A Wright May 5, 2012 4:49 PM (in response to ninja404)

Have you run a virus scan or checked for malware? I have been watching this thread for awhile and you are certainly highly at risk for either of these when installing pirated software. It could also help explain why the great solutions provided by Mylenium and Manish_1988 have been unsuccessful.
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15. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 5, 2012 5:28 PM (in response to Jeff A Wright)

I have been having problems with Adobe products weeks before I installed this, and did several scans and updating definitions. Nothing so far :/ I am contacting ASUS for an OEM windows install discs. Hopefully I can get an ISO file from them.
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16. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Jeff A Wright May 5, 2012 5:45 PM (in response to ninja404)

Ok it would still be worthwhile to check for viruses or malware. You may have become inflected through something else besides Photoshop CS5.1. You should do this anyway to help ensure that when you reinstall you don't move a virus or malware onto the fresh installation.
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17. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 6, 2012 10:30 AM (in response to Jeff A Wright)

Could my IP be black listed? I am getting it changed anyway...

[inappropriate content removed by moderator]
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18. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Manish-Sharma May 5, 2012 8:47 PM (in response to ninja404)

One heck of a guy here......!!!!!!!!!!!!!!

IP cannot be blacklisted by Adobe....installation has nothing to relate to internet except the activation part.

Its strange that Adobe support Advisor picked the error however there is no log file, as if I know the ASA pick the summary from the log file only...
without substantial info it would be hit and try only.

Lets see:-

1) Craete a new user account and try and install the software in it.
2) Enable hidden account and try and install in it.(google to know the method of Enabling hidden admin account)
3) If you could do the system restore and then check.
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19. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 5, 2012 8:59 PM (in response to Manish-Sharma)

Already tried installing on another account with administrator rights.
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20. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 5, 2012 9:12 PM (in response to Manish-Sharma)

Also, I don't appreciate your insult over someone else with a problem with me.
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21. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Manish-Sharma May 5, 2012 9:19 PM (in response to ninja404)

I am out of the Idea ....no install log , I was playing blind and now its jeff turn.
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22. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

pwillener May 5, 2012 9:26 PM (in response to ninja404)

You really don't need to bring your sex life in here, then report users that try to help you over perceived insults!

Abusive reporting will get you banned from these forums.
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23. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 6, 2012 10:31 AM (in response to pwillener)

[inappropriate content removed by moderator]

So if I report someone for actual abuse, I get banned? Great logic there! I paid $120 for a program, and I get banned. Thanks, that's how you market a program and provide customer service!
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24. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

Manish-Sharma May 5, 2012 11:07 PM (in response to ninja404)

No offence , but we are not Adobe employee , we are user like you who try and help people out here.

We are not marketing nor providing customer service we just sharing the knoweldge we have, what pat said is just a statement to tell you to keep this thread to your issue not to drag your personal stuff.

We have tried helping you and make software work for you ,but unfortunatly nothing worked

better to contact Adobe support and seek help from there , they are expert and will be able to help you.
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25. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

greenvanman May 6, 2012 1:48 AM (in response to Manish-Sharma)

OMG! You guys try to help someone and then he insults you. Unbelievable.
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26. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 6, 2012 2:03 AM (in response to greenvanman)

...how was that an insult?
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27. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 6, 2012 3:15 AM (in response to Manish-Sharma)

Manish, I am still waiting to hear from ASUS for that ISO file :/ I should've made one on my external HDD, and put the DVD's in my safe where I store all my back up media.
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28. Re: I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

ninja404 May 7, 2012 5:10 PM (in response to ninja404)

The restore to factory settings with a hidden copy of original installation is under F9!!! Most help documents don't state this according to a friend who works with computers big time.
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I think I installed a pirated copy of CS5.1 Extended and now my purchased Elements 10 don't work!

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