6 Replies Latest reply on May 8, 2012 4:36 AM by Manish-Sharma

distiller asks for serial over and over

myriampa May 6, 2012 11:37 PM

hi, installed the CS5standard trial, then later bought it, uninstalled the trial, installed the bought version, entered serial. but now when i open Distiller, he asks me to enter serial - i do, and its the right serial, he accepts - and asks me again, and again.

so he doesn´t accept the serial and open the programm. what can i do??

i appreciate any help, thanks!

(i can´t find anything in programms that indicates that the trial version is still there, only adobe air uninstaller is older - shall i uninstall this?! it´s got nothing to do with CS, right?)

answers can also go to trailor@gmx.at

1. Re: distiller asks for serial over and over

Manish-Sharma May 7, 2012 12:04 AM (in response to myriampa)
Move the following File on the Desktop and then check:-

On Windows XP and Windows Vista, the cache.db file is located in Program Files\Common Files\Adobe\Adobe PCD\cache
On Mac OS X, the cache.db file is located in Library/Application Support/Adobe/Adobe PCD/cache
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2. Re: distiller asks for serial over and over

myriampa May 7, 2012 12:22 AM (in response to Manish-Sharma)

hi Manish,
i tried it, copied the cache.db on my desktop, deleted it in the AdobePCD file, restarted Mac - same problem

the other programms (PS; IN; ILL; Reader) work fine, its just distiller.

any more ideas?

Thanks a lot for your help!
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3. Re: distiller asks for serial over and over

myriampa May 7, 2012 12:23 AM (in response to myriampa)

or rather, the adobe application manager, which opens when i try to open distiller. ?
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4. Re: distiller asks for serial over and over

myriampa May 8, 2012 12:46 AM (in response to myriampa)

i tried reinstalling it solely, but still the same, now acrobat pro x as a whole doesn´t work: it always asks to enter serial, and when i do, the same window pops open again! H
elp, anyone? please?
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5. Re: distiller asks for serial over and over

myriampa May 8, 2012 12:58 AM (in response to myriampa)

i found the solution in another forum: i just switched the language of the operating system (my mac) to the same as the language of the purchases CS, and suddenly it works, no problems. WEIRD, and good to know.
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6. Re: distiller asks for serial over and over

Manish-Sharma May 8, 2012 4:36 AM (in response to myriampa)

Thanks for the update...
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