5 Replies Latest reply: May 7, 2012 7:39 PM by photodrawken RSS

    How obtain new download of Elements 9--purchased product

    Cascade Foothills Gal Community Member

      Photoshop elements 9 purchased a year or two ago. 

       

      System redone last couple days(Mac OS10.6.8).   When opening Elements 9 I get the following:  "Configuration error. Please uninstall adn reinstall the product.  I do not seem to have the original download for this product.  All done on-line, first trial, then purchase. I need to download product again apparently.  Help!  Need this.