4 Replies Latest reply on May 8, 2012 6:45 AM by Adi Ravid

    The mysterious case of the vanishing folio

    Adi Ravid Adobe Employee

      We have a folio that was creted offline when logged in to one account, and later uploaded to the magazine account.

      When logging in to the Folio Producer or through the Folio Builder panel, we can see the that folio and manage it with no problem, I can also see it shared in my Folio Builder panel, but it fails to show up in the Content Viewer eithr when logging in to the magazine account or when sharing it with others.


      Anybody has any idea what's wrong?

        • 1. Re: The mysterious case of the vanishing folio
          Johannes Eckert Level 4



          Sounds like your folio has a missing orientation or a corrupted file. Folio

          will not show up on the iPad if in your dual-orientation folio one article

          is missing one orientation or if two articles share the same name.


          For the first one the folio producer editor in the online tool will show a

          warning sign when you try to look at the orientations.



          1 person found this helpful
          • 2. Re: The mysterious case of the vanishing folio
            Kletsel Level 1

            Adi, might be your folio has the second orientation partially — not for all pages.

            1 person found this helpful
            • 3. Re: The mysterious case of the vanishing folio
              tim.hughes Level 2

              We've had this problem, and the way around we were using is to publish your folio, but set it as private - this way you can proof without it going anywhere it shouldn't


              apparently a fix was rolled out for this somewhere, but if it's still happening then it's back to the drawing board


              but Publish was working for us



              • 4. Re: The mysterious case of the vanishing folio
                Adi Ravid Adobe Employee

                Thanks Johannas and Kletsel for pointing me in the correct path.

                It was indeed an orientation related problem.


                Previously, when I made a visual check of all the articles, they all had a single orientation (portrait). But, after I read your answers, I took a peep at the online editor, and when I switched back from List view, which I'm forced to use due to the buggie scrolling behavior of the Thumbnails view with Right Edge Binding folios, to Thumbnails view, I found a disturbing behavior with the cover article that I didn't noticed before.

                When I opened the Relink dialog of this article in the Folio Builder panel, it contained a garbage string in the landscape path. After I erased it the evasive folio finally showed up.


                In conclusion, there are 3 issues:

                1. Does anyone have any idea to the origin of the garbage string?

                2. There's an unresolved editor scrolling issue with the Thumbnails view display of Right Edge Binding folios. Is it going to be fixed (soon)?

                3. The orientation warning shows up only in Thumbnails view but not in the List view, and even then, you'll stumble on it only if you check both orientations.

                     (1) How about adding a general orientation problem alert for both views?

                     (2) In List view, it will be very helpful (at least for me) if we can have an orientation indication column with H, V, or H+V indication for the article orientation.