2 Replies Latest reply: May 10, 2012 10:41 PM by priyadarshi10 RSS

    CS 6 Prelude install fails

    Denbo68 Community Member

      I was able to install all of CS6 Production Premium except Prelude.  Apparently Norton Internet Security believes it to be a virus threat.  I am running the latest version of Norton (19.7.0.9) and LiveUpdate was ran within the last 6 minutes so virus definitions and stuff are up to date.

       

      Here is the CS6 error summary:

      Exit Code: 6

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF012, DW063 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 4 error(s), 0 warning(s)

       

       

       

      ----------- Payload: {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} Adobe Prelude CS6 1.0.0.0 -----------

       

      ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1097_9268d9a8cb7 04e8d07ade70cfd1a58c7"(Seq 1044)

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1044)

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       

      ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed

       

      ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure

       

      -------------------------------------------------------------------------------------

       

       

      Here is what Norton says:

       

      Full Path: c:\program files (x86)\common files\adobe\installers\adobetemp\{e0d1b182-6827-4ad8-9c1d-cffd4314dfe4}\_1097_9268d9a8cb7 04e8d07ade70cfd1a58c7

      Threat: Suspicious.Cloud.7.F

      ____________________________

      ____________________________

      On computers as of 5/8/2012 at 1:50:54 PM

      Last Used 5/8/2012 at 1:50:54 PM

      Startup Item No

      Launched No

      ____________________________

      ____________________________

      Unknown

      Number of users in the Norton Community that have used this file: Unknown

      ____________________________

      Unknown

      This file release is currently not known.

      ____________________________

      High

      This file risk is high.

      ____________________________

      Threat Details

      Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.

      ___________________________

      _

       

       

      ____________________________

      File Actions

      File: c:\program files (x86)\common files\adobe\installers\adobetemp\{e0d1b182-6827-4ad8-9c1d-cffd4314dfe4}\_1097_9268d9a8cb7 04e8d07ade70cfd1a58c7

      Blocked

      ____________________________

      File Thumbprint - SHA:

      617b8edb16c0dc28d26dd3887c17304c593c362bd46c57da39a946f2b6ca29ca

      ____________________________

      File Thumbprint - MD5:

      9268d9a8cb704e8d07ade70cfd1a58c7

      ____________________________