2 Replies Latest reply on May 10, 2012 10:41 PM by priyadarshi10

    CS 6 Prelude install fails

    DMabrey Level 1

      I was able to install all of CS6 Production Premium except Prelude.  Apparently Norton Internet Security believes it to be a virus threat.  I am running the latest version of Norton ( and LiveUpdate was ran within the last 6 minutes so virus definitions and stuff are up to date.


      Here is the CS6 error summary:

      Exit Code: 6

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF012, DW063 ...



      -------------------------------------- Summary --------------------------------------


      - 0 fatal error(s), 4 error(s), 0 warning(s)




      ----------- Payload: {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} Adobe Prelude CS6 -----------


      ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1097_9268d9a8cb7 04e8d07ade70cfd1a58c7"(Seq 1044)


      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1044)




      ERROR: DW050: The following payload errors were found during install:


      ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed


      ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure





      Here is what Norton says:


      Full Path: c:\program files (x86)\common files\adobe\installers\adobetemp\{e0d1b182-6827-4ad8-9c1d-cffd4314dfe4}\_1097_9268d9a8cb7 04e8d07ade70cfd1a58c7

      Threat: Suspicious.Cloud.7.F



      On computers as of 5/8/2012 at 1:50:54 PM

      Last Used 5/8/2012 at 1:50:54 PM

      Startup Item No

      Launched No




      Number of users in the Norton Community that have used this file: Unknown



      This file release is currently not known.



      This file risk is high.


      Threat Details

      Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.






      File Actions

      File: c:\program files (x86)\common files\adobe\installers\adobetemp\{e0d1b182-6827-4ad8-9c1d-cffd4314dfe4}\_1097_9268d9a8cb7 04e8d07ade70cfd1a58c7



      File Thumbprint - SHA:



      File Thumbprint - MD5: