1 Reply Latest reply on May 8, 2012 4:57 PM by Jeff A Wright

    Illustrator Trial


      I am downloading the trial version of Illustrator. However I got an error message: Unable to open file. Invalid checksum.  Now the progress bar is spinning and the message says extracting this may take a while.

        • 1. Re: Illustrator Trial
          Jeff A Wright Adobe Employee

          Correct it isn't done downloading yet.  If it is hanging while you are extracting this can happen for a couple of reasons.  First you may have chosen to download the install files to your Applications folder which means they will never be done extracting because the Adobe Download Assistant can not write there.  Second reason could be because you opened the DMG before the download was completed.  For either reason please cancel the download and try again this time I would recommend choosing the default location of your User folder.