4 Replies Latest reply on May 9, 2012 6:13 PM by resucami

    Creative Suite CS6 installation fails with weird error message


      I recently updated from Creative Suite Design Premium 3 for Mac to Creative Suite Design Premium 5.5 for Mac. I am eligible to a free update to Creative Suite Design/Web Premium 6 for Mac and waiting to receive a serial number for this update from Adobe. I have an Intel Core i5 iMac with 8 GB RAM and with OS X 10.7.3 on it.


      I downloaded today (May 8) Creative Suite Design/Web Premium 6 and tried to install it as a trial version (to bridge the time until I get the serial number). However, the installation failed several times after about 30 minutes and after installing many folders and files with the error message "Installation Failed. Adobe Genuine Software Verification Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be conterfeit." Before trying to install this final version that I downloaded today from the Adobe website I had never a beta version of Creative Suite 6 or any of its components installed.


      I then deinstalled the Creative Suite Design/Web Premium 6 with the Adobe Uninstaller, restarted my computer and let also the Adobe Creative Suite Cleaner Tool run (which did not find anything to uninstall anymore).


      After that I restarted the computer again and tried to install Creative Suite Design/Web Premium 6 again and got again - after about 30 minutes of installation activity - the same error message.


      When I let the installer run again it offered only Acrobat, Illustrator, Indesign, and Photoshop as programs that could be installed. I chose only Indesign and Photoshop and this installation completed without error message.  When I let the installer run once more again it now offered only Acrobat and Illustrator as programs that could be installed. I chose only Illustrator and this installation did not complete but ended (at 99% of the installation process) again with the same error message. Although Indesign has been allegedly installed successfully I can not start it. Whenever I try to start it its icon bounces for a very long time in the dock and then simply disappears again.


      Does anybody here have an idea what is going on here and how this could get fixed? Why is the software which I downloaded directly from the Adobe website considered counterfeit?


      Greetings - kmr2012