13 Replies Latest reply on May 9, 2012 7:25 AM by rareapple01

    Version 11.2.202.235 crashes browser when viewing certain websites

    rareapple01 Level 1
    rareapple01 May 5, 2012 7:59 AM

      Hello,

       

      Since yesterday, May 4th, all my browsers (IE9, Firefox, Chrome) crash when I view different streaming websites such as twitch.tv and own3d.tv. However, Youtube works. It crashes the moment I watch a stream and I can't right click the stream to configure settings.

      I had this issue a couple months ago aswell. However it was easily fixed by going to about:plugins and disabling the built-in flash player for Chrome. That isn't the case now.

       

      What I've tried so far:

      Disabling the built-in flash player for Chrome.

      Using the Adobe Flash uninstaller to uninstall the Flash Player, reboot computer, then install it again.

      Using a registry cleaner (CCleaner)

      Enabling Hardware acceleration.

      Allowing 3rd party programs and setting the amount of data sites can store to 10MB through this: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.htm l

      Updating my graphics card drivers. I have the GTX 470 graphics card and I just updated it to the 301.24 beta drivers which were released April 9th. My previous drivers were the 296.10 released March 13th. It crashes the same way using both drivers.

       

      System specs:

      64-bit Win7

      Corsair XMS3 1600Mhz 6GB RAM

      Gigabyte GA-X58-USB3 Motherboard

      Gainward GeForce GTX 470 1280MB Graphics Card

      i7-950 3,06GHz 8MB cache CPU

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        • 1. Re: Version 11.2.202.235 crashes browser when viewing certain websites
          Xircal Level 3
          Xircal May 6, 2012 6:37 AM (in response to rareapple01)

          What sort of power supply do you have in the machine?

          • 2. Re: Version 11.2.202.235 crashes browser when viewing certain websites
            rareapple01 Level 1
            rareapple01 May 6, 2012 5:34 PM (in response to Xircal)

            I have a Corsair HX 750w power supply.

            • 3. Re: Version 11.2.202.235 crashes browser when viewing certain websites
              Xircal Level 3
              Xircal May 7, 2012 4:47 AM (in response to rareapple01)

              OK, your PSU produces enough power on the 12V+ rail, so that eliminates it from the equation.

               

              But I would advise against using registry cleaners since they can do more harm than good.  While they were a means of cleaning up loose ends back in Windows 98 days, they're no longer relevant in modern operating systems.

               

              Can you try starting Firefox in Safe Mode by doing the following.

               

              1. If you're using the layout with the oblong orange firefox button top left, hit ALT to toggle the text links on and then click Help | Restart with Add-ons disabled.
              2. In the next menu which appears, click the button at the bottom called "Continue in Safe Mode" without checkmarking any of the boxes.
              3. When Firefox restarts, all your add-ons will be disabled. Go to twitch.tv or the other one and see whether it makes any difference.

               

              If it works properly, then one of your add-ons is the culprit. In that particular case, you need to repeat the procedure for starting in Safe Mode and then checkmark the top box which is "Disable All Add-ons". Then click the button called "Make changes and restart". After that, it's simply a case of re-enabling them one by one until the problem recurs. Then you'll know which one it causing the problem. To access the Add-ons manager in Firefox, press CTRL+SHIFT+A.

              • 4. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                rareapple01 Level 1
                rareapple01 May 7, 2012 6:14 AM (in response to Xircal)

                I did as you said and as expected, it didn't crash until I activated the Shockwave Flash add-on. It also crashes if I have turned off all add-ons except the Flash Player aswell.

                • 5. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                  Xircal Level 3
                  Xircal May 7, 2012 6:34 AM (in response to rareapple01)

                  rareapple01 wrote:

                   

                  I did as you said and as expected, it didn't crash until I activated the Shockwave Flash add-on. It also crashes if I have turned off all add-ons except the Flash Player aswell.

                   

                  Sorry, I don't quite understand. When you restart Firefox in Safe Mode, it disables all your add-ons, but leaves your plugins running. Since the Flash player is a plugin, it will also be left running.

                   

                  It wasn't the intention to disable Shockwave Flash prior to restarting in Safe Mode if that's what you did.

                   

                  Could also do the following please, but in normal mode.

                   

                  1. Hit the ALT key to turn on the text links again and then click "Help" | Troubleshooting Information.
                  2. Click the button, top left called "Copy all to clipboard".
                  3. Come back here, right click and choose "Paste" from the menu to copy the contents into your next post.
                  • 6. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                    rareapple01 Level 1
                    rareapple01 May 7, 2012 1:42 PM (in response to Xircal)

                    Oh, my bad. I misunderstood your post. Anyway, it still crashes when I run it in safe mode.

                     

                    It is in Norwegian, unfortunately, but I hope you'll understand what it says:

                             Programinfo

                    Navn Firefox
                    Versjon 12.0
                    Brukeragent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
                    Profilmappe
                    Påslåtte programtillegg about:plugins
                    Bygginnstillinger about:buildconfig
                    Krasjrapporter about:crashes
                    Minneforbruk about:memory

                     

                    Utvidelser

                    Adblock Plus2.0.3false{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
                    Battlefield Heroes Updater5.0.31.0falsebattlefieldheroespatcher@ea.com
                    Modify Headers0.7.1.1false{b749fc7c-e949-447f-926c-3f4eed6accfe}

                     

                    Viktige endrede innstillinger

                    accessibility.typeaheadfind.flashBar0
                    browser.cache.disk.capacity1048576
                    browser.cache.disk.smart_size.first_runfalse
                    browser.cache.disk.smart_size_cached_value1048576
                    browser.display.background_color#C0C0C0
                    browser.display.use_system_colorstrue
                    browser.places.smartBookmarksVersion2
                    browser.startup.homepagehttp://www.startsiden.no/
                    browser.startup.homepage_override.buildID20120420145725
                    browser.startup.homepage_override.mstonerv:12.0
                    extensions.lastAppVersion12.0
                    network.cookie.prefsMigratedtrue
                    places.database.lastMaintenance1334024462
                    places.history.expiration.transient_current_max_pages104858
                    places.history.expiration.transient_optimal_database_size167772160
                    places.last_vacuum1301700599
                    privacy.cpd.siteSettingstrue
                    privacy.sanitize.migrateFx3Prefstrue
                    privacy.sanitize.timeSpan0
                    security.warn_viewing_mixedfalse

                     

                    Grafikk

                     

                    Adapter-beskrivelseNVIDIA GeForce GTX 470
                    Leverandør-ID0x10de
                    Enhet-ID0x06cd
                    RAM1279
                    Adapter-driverenvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
                    Driverversjon8.17.13.124
                    Driverdato4-3-2012
                    Bruk Direct2Dtrue
                    Bruk DirectWritetrue (6.1.7601.17776)
                    ClearType-parametereClearType-parametere ikke funnet
                    WebGL-rendererGoogle Inc. -- ANGLE (NVIDIA GeForce GTX 470) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
                    GPU-akselererte vinduer1/1 Direct3D 10
                    AzureBackenddirect2d
                    • 7. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                      chris.campbell Adobe Employee
                      chris.campbell Employee May 7, 2012 5:09 PM (in response to rareapple01)

                      Could you type "about:flash" in Chrome's address bar and paste the page contents in a reply?  If you have crash reporting turned on, we should be able to get crash ID's which we can then investigate further.

                       

                      Fwiw, I've got the same GPU and didn't have any problems with twitch this weekend.

                      • 8. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                        rareapple01 Level 1
                        rareapple01 May 8, 2012 5:55 AM (in response to chris.campbell)

                        Om Flash

                         

                         

                        Google Chrome18.0.1025.168 (m)
                        OSWindows 7 SP1 64 bit
                        Flash plugin11,2,202,235 C:\Users\Claudio\AppData\Local\Google\Chrome\Application\18.0.1025.168\gcswf32.dll
                        --- Crash data ---
                        --- GPU information ---
                        Graphics cardNVIDIA GeForce GTX 470
                        Driver display namenvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
                        Driver name (strong)oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section015:8.17.13.124:pci\ven_10de&dev_06cd
                        Graphics cardNVIDIA GeForce GTX 470
                        Driver display namenvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
                        Driver name (strong)oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section015:8.17.13.124:pci\ven_10de&dev_06cd
                        --- GPU driver, more information ---
                        Vendor Id0x10de
                        Device Id0x06cd
                        Driver vendorNVIDIA
                        Driver version8.17.13.124
                        Driver date4-3-2012
                        Pixel shader version3.0
                        Vertex shader version3.0
                        GL version
                        GL_VENDOR
                        GL_RENDERER
                        GL_VERSION
                        GL_EXTENSIONS

                         

                         

                         

                        I first went there and checked if it said anything about crashes, it didn't, so I went to Twitch.tv to make it crash, but it still doesn't say anything about crash ID's, though. Only Vendor and Device Id's. However, afaik, I do have crash reporting turned on. I went to Settings-Advanced and made sure that the checkbox that says "Send userstatistics and crash reports to Google" was checked. (Directly translated from Norwegian to English so might not be 100% accurate).

                        • 9. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                          chris.campbell Adobe Employee
                          chris.campbell Employee May 8, 2012 5:38 PM (in response to rareapple01)

                          Yes, that should do it.  Odd, when I've gotten Chrome to crash with Twitch (by resizing the popout video window back and forth) I've seen crash ID's.  Can you post a screenshot of the crash?

                          • 10. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                            Xircal Level 3
                            Xircal May 9, 2012 12:46 AM (in response to rareapple01)

                            Not having much luck are we?

                             

                            Could you do the following please.

                             

                            1. In the Firefox location bar where you normally type a web address, type (or copy/paste) the following: about:config and hit Enter.
                            2. If you see a warning message, click "OK, I promise I'll be careful" so that you can continue.
                            3. In the filter at the top, copy paste the following: general.useragent If nothing appears, it's because there's a space at the end. Use the BackSpace key to remove it.
                            4. Are any of the entries in bold type? If so, right click those that are and choose "Copy Name" and "Copy Value". You have to do that separately unfortunately, so open Notepad and copy them there first.
                            5. Close the "about:config" tab and then come back here and post the data here please.
                            • 11. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                              rareapple01 Level 1
                              rareapple01 May 9, 2012 6:45 AM (in response to Xircal)

                              I went to record the crash (felt like that would show how it happened better than just a screenshot) and suddenly it doesn't crash. Usually it would crash the moment I load a stream. I can't click anything and the browser doesn't respond. But now I can view a stream with no problems. I didn't do anything to fix it since last time it crashed, so I suppose Twitch.tv found a fix for it and updated their site somehow? Cause I have no idea why it suddenly works.

                               

                              I'm very grateful for the time and effort you guys put in to help me, though. And I will come back if it stops working again.

                              • 12. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                                Xircal Level 3
                                Xircal May 9, 2012 6:49 AM (in response to rareapple01)

                                Might be worth creating a manual System Restore point so that you can wind the clock back to today if the problem reappears. Instructions here: http://www.howtogeek.com/howto/windows-vista/create-a-restore-point-for-windows-vistas-sys tem-restore/

                                • 13. Re: Version 11.2.202.235 crashes browser when viewing certain websites
                                  rareapple01 Level 1
                                  rareapple01 May 9, 2012 7:25 AM (in response to Xircal)

                                  Seems like a good idea. I'll do that, thanks.