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1. Re: Version 11.2.202.235 crashes browser when viewing certain websites
Xircal May 6, 2012 6:37 AM (in response to rareapple01)What sort of power supply do you have in the machine?
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2. Re: Version 11.2.202.235 crashes browser when viewing certain websites
rareapple01 May 6, 2012 5:34 PM (in response to Xircal)I have a Corsair HX 750w power supply.
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3. Re: Version 11.2.202.235 crashes browser when viewing certain websites
Xircal May 7, 2012 4:47 AM (in response to rareapple01)OK, your PSU produces enough power on the 12V+ rail, so that eliminates it from the equation.
But I would advise against using registry cleaners since they can do more harm than good. While they were a means of cleaning up loose ends back in Windows 98 days, they're no longer relevant in modern operating systems.
Can you try starting Firefox in Safe Mode by doing the following.
- If you're using the layout with the oblong orange firefox button top left, hit ALT to toggle the text links on and then click Help | Restart with Add-ons disabled.
- In the next menu which appears, click the button at the bottom called "Continue in Safe Mode" without checkmarking any of the boxes.
- When Firefox restarts, all your add-ons will be disabled. Go to twitch.tv or the other one and see whether it makes any difference.
If it works properly, then one of your add-ons is the culprit. In that particular case, you need to repeat the procedure for starting in Safe Mode and then checkmark the top box which is "Disable All Add-ons". Then click the button called "Make changes and restart". After that, it's simply a case of re-enabling them one by one until the problem recurs. Then you'll know which one it causing the problem. To access the Add-ons manager in Firefox, press CTRL+SHIFT+A.
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4. Re: Version 11.2.202.235 crashes browser when viewing certain websites
rareapple01 May 7, 2012 6:14 AM (in response to Xircal)I did as you said and as expected, it didn't crash until I activated the Shockwave Flash add-on. It also crashes if I have turned off all add-ons except the Flash Player aswell.
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5. Re: Version 11.2.202.235 crashes browser when viewing certain websites
Xircal May 7, 2012 6:34 AM (in response to rareapple01)rareapple01 wrote:
I did as you said and as expected, it didn't crash until I activated the Shockwave Flash add-on. It also crashes if I have turned off all add-ons except the Flash Player aswell.
Sorry, I don't quite understand. When you restart Firefox in Safe Mode, it disables all your add-ons, but leaves your plugins running. Since the Flash player is a plugin, it will also be left running.
It wasn't the intention to disable Shockwave Flash prior to restarting in Safe Mode if that's what you did.
Could also do the following please, but in normal mode.
- Hit the ALT key to turn on the text links again and then click "Help" | Troubleshooting Information.
- Click the button, top left called "Copy all to clipboard".
- Come back here, right click and choose "Paste" from the menu to copy the contents into your next post.
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6. Re: Version 11.2.202.235 crashes browser when viewing certain websites
rareapple01 May 7, 2012 1:42 PM (in response to Xircal)Oh, my bad. I misunderstood your post. Anyway, it still crashes when I run it in safe mode.
It is in Norwegian, unfortunately, but I hope you'll understand what it says:
Programinfo
Navn Firefox Versjon 12.0 Brukeragent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0 Profilmappe Påslåtte programtillegg about:plugins Bygginnstillinger about:buildconfig Krasjrapporter about:crashes Minneforbruk about:memory Utvidelser
Adblock Plus 2.0.3 false {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Battlefield Heroes Updater 5.0.31.0 false battlefieldheroespatcher@ea.com Modify Headers 0.7.1.1 false {b749fc7c-e949-447f-926c-3f4eed6accfe} Viktige endrede innstillinger
accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 1048576 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size_cached_value 1048576 browser.display.background_color #C0C0C0 browser.display.use_system_colors true browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.startsiden.no/ browser.startup.homepage_override.buildID 20120420145725 browser.startup.homepage_override.mstone rv:12.0 extensions.lastAppVersion 12.0 network.cookie.prefsMigrated true places.database.lastMaintenance 1334024462 places.history.expiration.transient_current_max_pages 104858 places.history.expiration.transient_optimal_database_size 167772160 places.last_vacuum 1301700599 privacy.cpd.siteSettings true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false Grafikk
Adapter-beskrivelse NVIDIA GeForce GTX 470 Leverandør-ID 0x10de Enhet-ID 0x06cd RAM 1279 Adapter-drivere nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driverversjon 8.17.13.124 Driverdato 4-3-2012 Bruk Direct2D true Bruk DirectWrite true (6.1.7601.17776) ClearType-parametere ClearType-parametere ikke funnet WebGL-renderer Google Inc. -- ANGLE (NVIDIA GeForce GTX 470) -- OpenGL ES 2.0 (ANGLE 1.0.0.963) GPU-akselererte vinduer 1/1 Direct3D 10 AzureBackend direct2d -
7. Re: Version 11.2.202.235 crashes browser when viewing certain websites
chris.campbellMay 7, 2012 5:09 PM (in response to rareapple01)
Could you type "about:flash" in Chrome's address bar and paste the page contents in a reply? If you have crash reporting turned on, we should be able to get crash ID's which we can then investigate further.
Fwiw, I've got the same GPU and didn't have any problems with twitch this weekend.
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8. Re: Version 11.2.202.235 crashes browser when viewing certain websites
rareapple01 May 8, 2012 5:55 AM (in response to chris.campbell)Om Flash
Google Chrome 18.0.1025.168 (m) OS Windows 7 SP1 64 bit Flash plugin 11,2,202,235 C:\Users\Claudio\AppData\Local\Google\Chrome\Application\18.0.1025.168\gcswf32.dll --- Crash data --- --- GPU information --- Graphics card NVIDIA GeForce GTX 470 Driver display name nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver name (strong) oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section015:8.17.13.124:pci\ven_10de&dev_06cd Graphics card NVIDIA GeForce GTX 470 Driver display name nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver name (strong) oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section015:8.17.13.124:pci\ven_10de&dev_06cd --- GPU driver, more information --- Vendor Id 0x10de Device Id 0x06cd Driver vendor NVIDIA Driver version 8.17.13.124 Driver date 4-3-2012 Pixel shader version 3.0 Vertex shader version 3.0 GL version GL_VENDOR GL_RENDERER GL_VERSION GL_EXTENSIONS I first went there and checked if it said anything about crashes, it didn't, so I went to Twitch.tv to make it crash, but it still doesn't say anything about crash ID's, though. Only Vendor and Device Id's. However, afaik, I do have crash reporting turned on. I went to Settings-Advanced and made sure that the checkbox that says "Send userstatistics and crash reports to Google" was checked. (Directly translated from Norwegian to English so might not be 100% accurate).
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9. Re: Version 11.2.202.235 crashes browser when viewing certain websites
chris.campbellMay 8, 2012 5:38 PM (in response to rareapple01)
Yes, that should do it. Odd, when I've gotten Chrome to crash with Twitch (by resizing the popout video window back and forth) I've seen crash ID's. Can you post a screenshot of the crash?
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10. Re: Version 11.2.202.235 crashes browser when viewing certain websites
Xircal May 9, 2012 12:46 AM (in response to rareapple01)Not having much luck are we?
Could you do the following please.
- In the Firefox location bar where you normally type a web address, type (or copy/paste) the following: about:config and hit Enter.
- If you see a warning message, click "OK, I promise I'll be careful" so that you can continue.
- In the filter at the top, copy paste the following: general.useragent If nothing appears, it's because there's a space at the end. Use the BackSpace key to remove it.
- Are any of the entries in bold type? If so, right click those that are and choose "Copy Name" and "Copy Value". You have to do that separately unfortunately, so open Notepad and copy them there first.
- Close the "about:config" tab and then come back here and post the data here please.
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11. Re: Version 11.2.202.235 crashes browser when viewing certain websites
rareapple01 May 9, 2012 6:45 AM (in response to Xircal)I went to record the crash (felt like that would show how it happened better than just a screenshot) and suddenly it doesn't crash. Usually it would crash the moment I load a stream. I can't click anything and the browser doesn't respond. But now I can view a stream with no problems. I didn't do anything to fix it since last time it crashed, so I suppose Twitch.tv found a fix for it and updated their site somehow? Cause I have no idea why it suddenly works.
I'm very grateful for the time and effort you guys put in to help me, though. And I will come back if it stops working again.
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12. Re: Version 11.2.202.235 crashes browser when viewing certain websites
Xircal May 9, 2012 6:49 AM (in response to rareapple01)Might be worth creating a manual System Restore point so that you can wind the clock back to today if the problem reappears. Instructions here: http://www.howtogeek.com/howto/windows-vista/create-a-restore-point-for-windows-vistas-sys tem-restore/
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13. Re: Version 11.2.202.235 crashes browser when viewing certain websites
rareapple01 May 9, 2012 7:25 AM (in response to Xircal)Seems like a good idea. I'll do that, thanks.