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Hello,
Since yesterday, May 4th, all my browsers (IE9, Firefox, Chrome) crash when I view different streaming websites such as twitch.tv and own3d.tv. However, Youtube works. It crashes the moment I watch a stream and I can't right click the stream to configure settings.
I had this issue a couple months ago aswell. However it was easily fixed by going to about:plugins and disabling the built-in flash player for Chrome. That isn't the case now.
What I've tried so far:
Disabling the built-in flash player for Chrome.
Using the Adobe Flash uninstaller to uninstall the Flash Player, reboot computer, then install it again.
Using a registry cleaner (CCleaner)
Enabling Hardware acceleration.
Allowing 3rd party programs and setting the amount of data sites can store to 10MB through this: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
Updating my graphics card drivers. I have the GTX 470 graphics card and I just updated it to the 301.24 beta drivers which were released April 9th. My previous drivers were the 296.10 released March 13th. It crashes the same way using both drivers.
System specs:
64-bit Win7
Corsair XMS3 1600Mhz 6GB RAM
Gigabyte GA-X58-USB3 Motherboard
Gainward GeForce GTX 470 1280MB Graphics Card
i7-950 3,06GHz 8MB cache CPU
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What sort of power supply do you have in the machine?
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I have a Corsair HX 750w power supply.
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OK, your PSU produces enough power on the 12V+ rail, so that eliminates it from the equation.
But I would advise against using registry cleaners since they can do more harm than good. While they were a means of cleaning up loose ends back in Windows 98 days, they're no longer relevant in modern operating systems.
Can you try starting Firefox in Safe Mode by doing the following.
If it works properly, then one of your add-ons is the culprit. In that particular case, you need to repeat the procedure for starting in Safe Mode and then checkmark the top box which is "Disable All Add-ons". Then click the button called "Make changes and restart". After that, it's simply a case of re-enabling them one by one until the problem recurs. Then you'll know which one it causing the problem. To access the Add-ons manager in Firefox, press CTRL+SHIFT+A.
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I did as you said and as expected, it didn't crash until I activated the Shockwave Flash add-on. It also crashes if I have turned off all add-ons except the Flash Player aswell.
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rareapple01 wrote:
I did as you said and as expected, it didn't crash until I activated the Shockwave Flash add-on. It also crashes if I have turned off all add-ons except the Flash Player aswell.
Sorry, I don't quite understand. When you restart Firefox in Safe Mode, it disables all your add-ons, but leaves your plugins running. Since the Flash player is a plugin, it will also be left running.
It wasn't the intention to disable Shockwave Flash prior to restarting in Safe Mode if that's what you did.
Could also do the following please, but in normal mode.
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Oh, my bad. I misunderstood your post. Anyway, it still crashes when I run it in safe mode.
It is in Norwegian, unfortunately, but I hope you'll understand what it says:
Navn | Firefox |
---|---|
Versjon | 12.0 |
Brukeragent | Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0 |
Profilmappe | |
Påslåtte programtillegg | about:plugins |
Bygginnstillinger | about:buildconfig |
Krasjrapporter | about:crashes |
Minneforbruk | about:memory |
Adblock Plus | 2.0.3 | false | {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} |
Battlefield Heroes Updater | 5.0.31.0 | false | battlefieldheroespatcher@ea.com |
Modify Headers | 0.7.1.1 | false | {b749fc7c-e949-447f-926c-3f4eed6accfe} |
accessibility.typeaheadfind.flashBar | 0 |
browser.cache.disk.capacity | 1048576 |
browser.cache.disk.smart_size.first_run | false |
browser.cache.disk.smart_size_cached_value | 1048576 |
browser.display.background_color | #C0C0C0 |
browser.display.use_system_colors | true |
browser.places.smartBookmarksVersion | 2 |
browser.startup.homepage | http://www.startsiden.no/ |
browser.startup.homepage_override.buildID | 20120420145725 |
browser.startup.homepage_override.mstone | rv:12.0 |
extensions.lastAppVersion | 12.0 |
network.cookie.prefsMigrated | true |
places.database.lastMaintenance | 1334024462 |
places.history.expiration.transient_current_max_pages | 104858 |
places.history.expiration.transient_optimal_database_size | 167772160 |
places.last_vacuum | 1301700599 |
privacy.cpd.siteSettings | true |
privacy.sanitize.migrateFx3Prefs | true |
privacy.sanitize.timeSpan | 0 |
security.warn_viewing_mixed | false |
Adapter-beskrivelse | NVIDIA GeForce GTX 470 |
---|---|
Leverandør-ID | 0x10de |
Enhet-ID | 0x06cd |
RAM | 1279 |
Adapter-drivere | nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um |
Driverversjon | 8.17.13.124 |
Driverdato | 4-3-2012 |
Bruk Direct2D | true |
Bruk DirectWrite | true (6.1.7601.17776) |
ClearType-parametere | ClearType-parametere ikke funnet |
WebGL-renderer | Google Inc. -- ANGLE (NVIDIA GeForce GTX 470) -- OpenGL ES 2.0 (ANGLE 1.0.0.963) |
GPU-akselererte vinduer | 1/1 Direct3D 10 |
AzureBackend | direct2d |
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Could you type "about:flash" in Chrome's address bar and paste the page contents in a reply? If you have crash reporting turned on, we should be able to get crash ID's which we can then investigate further.
Fwiw, I've got the same GPU and didn't have any problems with twitch this weekend.
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Google Chrome | 18.0.1025.168 (m) |
OS | Windows 7 SP1 64 bit |
Flash plugin | 11,2,202,235 C:\Users\Claudio\AppData\Local\Google\Chrome\Application\18.0.1025.168\gcswf32.dll |
--- Crash data --- | |
--- GPU information --- | |
Graphics card | NVIDIA GeForce GTX 470 |
Driver display name | nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um |
Driver name (strong) | oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section015:8.17.13.124:pci\ven_10de&dev_06cd |
Graphics card | NVIDIA GeForce GTX 470 |
Driver display name | nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um |
Driver name (strong) | oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section015:8.17.13.124:pci\ven_10de&dev_06cd |
--- GPU driver, more information --- | |
Vendor Id | 0x10de |
Device Id | 0x06cd |
Driver vendor | NVIDIA |
Driver version | 8.17.13.124 |
Driver date | 4-3-2012 |
Pixel shader version | 3.0 |
Vertex shader version | 3.0 |
GL version | |
GL_VENDOR | |
GL_RENDERER | |
GL_VERSION | |
GL_EXTENSIONS |
I first went there and checked if it said anything about crashes, it didn't, so I went to Twitch.tv to make it crash, but it still doesn't say anything about crash ID's, though. Only Vendor and Device Id's. However, afaik, I do have crash reporting turned on. I went to Settings-Advanced and made sure that the checkbox that says "Send userstatistics and crash reports to Google" was checked. (Directly translated from Norwegian to English so might not be 100% accurate).
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Yes, that should do it. Odd, when I've gotten Chrome to crash with Twitch (by resizing the popout video window back and forth) I've seen crash ID's. Can you post a screenshot of the crash?
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Not having much luck are we?
Could you do the following please.
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I went to record the crash (felt like that would show how it happened better than just a screenshot) and suddenly it doesn't crash. Usually it would crash the moment I load a stream. I can't click anything and the browser doesn't respond. But now I can view a stream with no problems. I didn't do anything to fix it since last time it crashed, so I suppose Twitch.tv found a fix for it and updated their site somehow? Cause I have no idea why it suddenly works.
I'm very grateful for the time and effort you guys put in to help me, though. And I will come back if it stops working again.
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Might be worth creating a manual System Restore point so that you can wind the clock back to today if the problem reappears. Instructions here: http://www.howtogeek.com/howto/windows-vista/create-a-restore-point-for-windows-vistas-system-restor...
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Seems like a good idea. I'll do that, thanks.