1 2 Previous Next 62 Replies Latest reply: Jul 24, 2012 12:29 PM by gswetsky RSS

    Bridge CS6 Insists on Running as Administrator - PC

    gswetsky

      Everything worked so well in CS5 Extended......

       

      Windows 7 Pro 64 bit - MSI 990FXA-GD80 Motherboard - AMD Phenom II X6 1100T CPU - nVideo GTX550ti Video

       

      Okay, I have CS6 running on an SSD.  Initially with CS6 Beta I found I had to run as Administrator.  I eventually discovered how to run as a user by going into Preferences / Performance and setting my scratch disk to my hard drive.

       

      So now I have the CS6 release.  I deleted CS6 Beta as instructed and followed directions for the install.  CS6 works fine except for the bugs that I reported in the beta forum .  My problem is now that Bridge insists on running as Administrator.  If I try and run it as a user, it comes up and quits immediately.  It doesn't make a wisp of difference where I set my Cache file, SSD or hard drive.  I can even deal with that, however now I can't start Bridge from Photoshop!  I click on File / Browse in Bridge and nothing happens.  If I start Bridge then go to Photoshop and click on File / Browse in Bridge, still nothing happens.  I have to manually switch to the Bridge window.

       

      Help!!

       

      Gerry

        • 1. Re: Bridge CS6 Insists on Running as Administrator - PC
          Curt Y Community Member

          Go into edit/preferences/startup scripts and make sure you have them checked, at least Bridge and Photoshop.

           

          HAving to run in Admin. mode is a permission issue with the OS.  Either how you installed or persission levels to HD.

          • 2. Re: Bridge CS6 Insists on Running as Administrator - PC
            gswetsky Community Member

            They're all checked in Bridge.  There is no Startup Scripts selection in Preferences in CS6.

             

            Gerry

            • 3. Re: Bridge CS6 Insists on Running as Administrator - PC
              Noel Carboni Community Member

              gswetsky wrote:

               

              CS6 works fine except for the bugs that I reported in the beta forum .

               

              That's not surprising, since the code we're getting in the released CS6 package was built in mid-March.

               

              -Noel

              • 4. Re: Bridge CS6 Insists on Running as Administrator - PC
                Mauro Lins de Barros

                Hello Gerry

                 

                I have exactly the same problem and the same lack of success.

                I am running Win 7 Pro 64 bit.

                Never had any trouble with CS4 and CS5 with similar placing of files.
                It is a shame to pay for such an expensive software that does not work as it should.

                 

                Hello, Adobe! Anybody out there?

                 

                - Mauro

                • 5. Re: Bridge CS6 Insists on Running as Administrator - PC
                  Curt Y Community Member

                  HAve you checked your Event Log to see if there are any program alserts listed in the application section?

                  • 6. Re: Bridge CS6 Insists on Running as Administrator - PC
                    gswetsky Community Member

                    Mauro Lins de Barros wrote:

                     

                    I have exactly the same problem and the same lack of success.

                    I am running Win 7 Pro 64 bit.

                     

                    Are you using a SSD (Solid State Drive)?  Some of the others experiencing this problem, myself included, were.

                     

                    Gerry

                    • 7. Re: Bridge CS6 Insists on Running as Administrator - PC
                      gswetsky Community Member

                      Curt Y wrote:

                       

                      HAve you checked your Event Log to see if there are any program alserts listed in the application section?

                       

                      Yes - So can you interpret this error?  Even with A+ certification, I haven't a clue.

                       

                      Faulting application name: Bridge.exe, version: 5.0.0.399, time stamp: 0x4f5ec28e

                      Faulting module name: MMXCore.8BX_unloaded, version: 0.0.0.0, time stamp: 0x4f308138

                      Exception code: 0xc0000005

                      Fault offset: 0x000007fee4844c10

                      Faulting process id: 0x1568

                      Faulting application start time: 0x01cd2cb10da442fd

                      Faulting application path: C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe

                      Faulting module path: MMXCore.8BX

                      Report Id: 4cb99a8f-98a4-11e1-b382-8c89a52c727e

                       

                      Gerry

                      • 8. Re: Bridge CS6 Insists on Running as Administrator - PC
                        Curt Y Community Member

                        Your error lies with the Faulting module  MMXCore.88X

                         

                        Here is an Adobe LINK for this problem.

                        • 9. Re: Bridge CS6 Insists on Running as Administrator - PC
                          Curt Y Community Member

                          This is a really old link as it is for PS5, but you might be able to find a better link.

                          • 10. Re: Bridge CS6 Insists on Running as Administrator - PC
                            gswetsky Community Member

                            Curt Y wrote:

                             

                            Your error lies with the Faulting module  MMXCore.88X

                             

                            Here is an Adobe LINK for this problem.

                             

                            Thanks, but that's not much help for a computer running an AMD CPU.

                             

                            Gerry

                            • 11. Re: Bridge CS6 Insists on Running as Administrator - PC
                              Curt Y Community Member

                              Not a computer geek, but the Faulting Module is where your OS says the problem lies.

                               

                              Search you computer to see if MMXCore.88X is there or should be there and is not.  What does it mean that MMXCore.88X is unloaded for instance?

                               

                              Do a web serarch for MMXCore.88X and see if you come up with something that fits.

                              • 12. Re: Bridge CS6 Insists on Running as Administrator - PC
                                Noel Carboni Community Member

                                Out of curiosity, is it possible you have connected Photoshop CS6 with plug-ins from a prior version?

                                 

                                This can happen by inadvertently copying plug-ins from an older Photoshop, or defining an Extra Plug-ins Folder setting that points back to the plug-ins area under an older version of Photoshop.

                                 

                                -Noel

                                • 13. Re: Bridge CS6 Insists on Running as Administrator - PC
                                  gswetsky Community Member

                                  Curt Y wrote:

                                   

                                  Not a computer geek, but the Faulting Module is where your OS says the problem lies.

                                   

                                  Search you computer to see if MMXCore.88X is there or should be there and is not.  What does it mean that MMXCore.88X is unloaded for instance?

                                   

                                  Do a web serarch for MMXCore.88X and see if you come up with something that fits.

                                   

                                  Thanks Curt and I may follow up on your suggestions, however at this point the problem does seem to be one of compatibility that Adobe should be dealing with.  I do wish we could hear from someone from Adobe.

                                   

                                  Gerry

                                  • 14. Re: Bridge CS6 Insists on Running as Administrator - PC
                                    gswetsky Community Member

                                    Noel Carboni wrote:

                                     

                                    Out of curiosity, is it possible you have connected Photoshop CS6 with plug-ins from a prior version?

                                     

                                    This can happen by inadvertently copying plug-ins from an older Photoshop, or defining an Extra Plug-ins Folder setting that points back to the plug-ins area under an older version of Photoshop.

                                     

                                    -Noel

                                     

                                    Noel, I started with PS 7 then CS5.  7 was deleted before the upgrade to CS6.  CS5 still resides as it has the 3D function.  The only plug-ins I've added to Photoshop are from Topaz Labs and I have Photoshop working properly.

                                     

                                    I just looked and I can't find any plug-ins listed with Bridge.

                                     

                                    Gerry

                                    • 15. Re: Bridge CS6 Insists on Running as Administrator - PC
                                      MarcDab

                                      For what it's worth, I have the exact same Problem.

                                       

                                      Win 7 64 bit, Intel i5, SSD for my programs and LR catalog; several HDDs for the rest.

                                       

                                      I have changed permissions to grant full access to the SSD for everybody - although I feel I shouldn't have to. Every other program is running fine without, including Bridge CS5.

                                       

                                      I'm be happy to provide more information if you let me know what is needed.

                                       

                                      I would like to use the SSD for a PS scratch disk as well, but it won't work so far.

                                       

                                      I hope it can be fixed soon. I'm also curious why Adobe does a public beta when the issues found there can't be fixed in time for release?

                                       

                                      Best,

                                      Marc

                                      • 16. Re: Bridge CS6 Insists on Running as Administrator - PC
                                        Curt Y Community Member

                                        MarcDab wrote:

                                         

                                        I would like to use the SSD for a PS scratch disk as well, but it won't work so far.

                                         

                                        A SSD has a certain life for write acts.  It is suggested by many that you use the SSD for read functions primairly (like were the programs are) rather than as a scratch disk where there are lots of read/write cycles.

                                        • 17. Re: Bridge CS6 Insists on Running as Administrator - PC
                                          MarcDab Community Member

                                          Curt Y wrote:

                                           

                                          A SSD has a certain life for write acts.  It is suggested by many that you use the SSD for read functions primairly (like were the programs are) rather than as a scratch disk where there are lots of read/write cycles.

                                           

                                          Hi Curt,

                                           

                                          I'm aware of this suggestion. However, this would mean avoiding it for all uses with significant write loads - such as using it for the LR catalog and previews - as well.

                                           

                                          That is where I hope to gain some additional performance though. Faster boot and load times are nice, but an increase in performance using the program is worth much more to me than cutting the load time in half.

                                           

                                          Therefore I "overbought" the SSD for my needs and use generous overprovisioning. And when I run it into the ground eventually, then so be it. I bought it for performance, not longevity.

                                           

                                          But that is personal matter of course, YMMV.

                                           

                                          Best,

                                          Marc

                                          • 18. Re: Bridge CS6 Insists on Running as Administrator - PC
                                            Noel Carboni Community Member

                                            Curt Y wrote:


                                            SSD has a certain life for write acts.  It is suggested by many that you use the SSD for read functions primairly (like were the programs are) rather than as a scratch disk where there are lots of read/write cycles.

                                             

                                            That information is dated, and happily no longer true.

                                             

                                            Modern SSDs with SandForce controllers do wear-leveling.  I just built an SSD array for my workstation that delivers over 1.5 gigabytes/second throughput and I use it for everything - Photoshop scratch, TEMP, all Windows features.

                                             

                                            I did some math and projected the lifespan to well over 10 years.  Longer than an electromechanical drive would last.

                                             

                                            -Noel

                                            • 19. Re: Bridge CS6 Insists on Running as Administrator - PC
                                              Curt Y Community Member

                                              Noel,  guess things change rapidly.  That was the advice seems like only 4 months ago.

                                               

                                              On the issue of OP and the other thread.  It appears both are using SSD and get this error in the faulting module -  MMXCore.8BX_unloaded

                                               

                                              Is there something with SSD controler that would cause this problem?    Have never seen this before.

                                              • 20. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                Noel Carboni Community Member

                                                While the SandForce-controlled drives have been around for a little longer than that, these brilliant controllers really have only *just* changed the landscape and pushed SSD over into the mainstream for computer storage.  You don't even have to worry about whether the OS supports TRIM any more, because the controller's background maintenance (often called "garbage collection") just deals with it - all you need to do is just plug in the drive and use it.  Even in a RAID array.

                                                 

                                                That's not to say the increased SSD speed can be handled perfectly by every system, some folks do have problems with them.  But then some folks also have problems when they plug in another electromechanical hard drive.

                                                 

                                                I kind of remember a post from someone (possibly gswetsky) in which they were doing some exceptional stuff to make parts of their system connect to a different drive for certain things (e.g., using a file system junction to move C:\Users elsewhere).  While that sort of thing really should work, the best approach is to just overprovision the system with way more than enough storage than is needed on drive C: and just use it normally.

                                                 

                                                I think the Adobe people verified a crash problem when certain folders were inaccessible, but that certainly wouldn't have gotten into the CS6 release code yet, since the release code was built on March 15.  I imagine things are going to get better with the 13.0.1 update, whenever that comes out.

                                                 

                                                -Noel

                                                • 21. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                  Simon-1965 Community Member

                                                  Having the same problem here too after upgrade from CS5 Extended to CS6 Extended. I did not install the Beta version. Uninstalled CS5 first and did clean install of CS6. Bridge starts fine but crashes out as soon as the main window appears. Photoshop itself is fine. CS6 package installed on SSD and using internal hard drive as a scratch disk. Resent paying out for the best package in the business and then having to ensure I run as Administrator just to use it.

                                                  Adobe - we need a fix for this now.

                                                  • 22. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                    Noel Carboni Community Member

                                                    Simon, does your username explicitly have Full Control access to all the root folders of your hard drives that Photoshop might be trying to use for scratch storage?

                                                     

                                                    I agree, it shouldn't crash - that's an unacceptable way to deal with a permissions issue, but adding Full Control access for your username to the root folders might work around it for you.

                                                     

                                                    -Noel

                                                    • 23. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                      Curt Y Community Member

                                                      Simon, since you commented in the Bridge Forum on this same problem you should have read the following quote - Adobe is working on it.

                                                       

                                                      "Hi David,

                                                      Can Bridge work if you run it as administrator? If yes, will it generate a temp file named like “Photoshop Tempxxxxxx” under the root of C drive when Bridge launch? If still yes, it should be a same issue as what others encountered. And we are investigating this issue now.

                                                       

                                                      Chenglong

                                                      • 24. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                        Simon-1965 Community Member

                                                        Hi Noel. Yes, Full Control for the whole C drive where CS6 is loaded. I'm an Admin user and the only user of the PC.

                                                        Many thanks.

                                                         

                                                        Simon

                                                        • 25. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                          Noel Carboni Community Member

                                                          Simon-1965 wrote:

                                                           

                                                          I'm an Admin user and the only user of the PC

                                                           

                                                          First off, I said root folders of all drives, that would include any other than drive C: that you might have.

                                                           

                                                          And you need to understand that Windows UAC ensures you're normally running without Administrator level privileges.  That's why your username specifically needs to get the Full Control permissions to the root folders.

                                                           

                                                          To work around this problem, the permissions need to be set only on the root folder.  Setting Full Control on all folders essentially thwarts almost all of what UAC does to protect you, so if you're going to do that you might as well just turn UAC all the way off.

                                                           

                                                          For what it's worth, I've long since abandoned the stupidity of UAC myself.  But I'm a software engineer and know exactly what that means, and what practices to follow to ensure I don't get malware infections.

                                                           

                                                          -Noel

                                                          • 26. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                            Simon-1965 Community Member

                                                            Many thanks again Noel. Confirmed that I have Full Control of all root folders on all drives. Still no success - Bridge crashes as before.

                                                            Simon

                                                            • 27. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                              Noel Carboni Community Member

                                                              This is a bit of a shot in the dark, but do you have Full Control permissions for the folder identified by your TEMP environment variable as well?

                                                               

                                                              -Noel

                                                              • 28. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                Noel Carboni Community Member

                                                                FYI, there was a hint by an Adobe engineer yesterday (in the context of another issue) that we might see a 13.0.1 patch released fairly soon.

                                                                 

                                                                -Noel

                                                                • 29. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                  Simon-1965 Community Member

                                                                  Affirmative - my Temp is in my Scratch Drive which I have Full Control permissions for. Simon

                                                                  • 30. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                    gswetsky Community Member

                                                                    Folks, at this point, I don't see the purpose of having us running through hoops trying to fix this bug.  CS5 worked fine and CS6 is broken.

                                                                     

                                                                    I've reported this problem three times due to Adobe indiscriminately making sections of the forum read-only and deleting the CS6 Beta forum.  Others have reported it as well.  Initially the problem was with Photoshop CS6 as well as Bridge CS6, but I've reported a workaround for Photoshop.  Unfortunately, that workaround is not useable in Bridge.

                                                                     

                                                                    The problem seems to be particularly affecting those who are using SSD's.  In the problem forum I've reported the bug complete with the report that Windows generated in the log when I tried to start Bridge.

                                                                     

                                                                    I feel certain at this point that we finally have Adobe's attention and it's only a matter of time until it's fixed.  One question is does Adobe want to release an upgrade each and every time a bug is discovered and repaired or will they wait until they have several others fixed and then release an update?  I've reported one other bug with the software so far and have noticed several annoyances.

                                                                     

                                                                    All I can say is it seems the CS6 Beta was released totally as a marketing ploy and not at all to allow us to work with it and report bugs.  If that is the case, then I'm thoroughly disappointed with Adobe.  Following the release of the "Beta", the feedback in the forums should have been evaluated and fixes made before the software was released to the public.  Deleting the forum was entirely unprofessional!

                                                                     

                                                                    Gerry

                                                                    • 31. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                      Noel Carboni Community Member

                                                                      I think the point of trying to help people find workarounds is that no one here save for the Adobe folks know when they're likely to release that fix.

                                                                       

                                                                      gswetsky wrote:

                                                                       


                                                                      it seems the CS6 Beta was released totally as a marketing ploy and not at all to allow us to work with it and report bugs.

                                                                       

                                                                      When was the Photoshop CS6 beta first made available?  The date I recall is March 22, 2012, and that software was actually built from sources on March 5, near as I can tell.

                                                                       

                                                                      For reference, note the build dates on the files installed as part of the Photoshop CS6 release:

                                                                       

                                                                      PhotoshopBuildDate.jpg

                                                                       

                                                                      Software preparation for release is normally a pipeline, with engineers working on code, build teams building code into executables and installers, system testers testing builds, beta testers testing potential releases, and customers downloading released code all simultaneously.

                                                                       

                                                                      I suspect Adobe was expecting to be able to release the Photoshop CS6 they already had built by the time the beta test started, unless any real "show stopper" bugs were found.  Bottom line I think is that we can assume none of the customer-reported bugs during the public beta were gauged "show stoppers".  I'm pretty sure not everyone sees the crash you're seeing.

                                                                       

                                                                      There's always pressure to get a release out, even if it's not perfect, as long as some customers can derive value from it...  Proceeds from sales can keep the lights on at the factory while the first update is prepared.

                                                                       

                                                                      We only hope that update makes everything better without making anything worse.

                                                                       

                                                                      -Noel

                                                                      • 32. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                        MarcDab Community Member

                                                                        Hi Noel,

                                                                         

                                                                        I'll add my results for your suggested actions to the mix:

                                                                         

                                                                        When run as Administrator Bridge works and creates the "Photoshop Tempxxxxxx” file in C:\

                                                                         

                                                                        I created full access permissions specifically for my user, and it crashes. I'm not sure how to limit this just to the root directory though, it seems to try and change the whole path tree.

                                                                         

                                                                        All my other drives, like my usual PS scratch partition have much more strict access rights for my user's group (read/list/open, no write access) but it works fine.

                                                                         

                                                                        So it really seems to be a UAC issue specifically with the C:\ drive.

                                                                         

                                                                        I look forward to the patch, hopefully that will enable me to use c: as a scratch drive too.

                                                                         

                                                                        Best,

                                                                        Marc

                                                                        • 33. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                          Noel Carboni Community Member

                                                                          I suppose it's possible that UAC is blocking root access to drive C:\ regardless of whether permissions are granted.  I wouldn't put it past Microsoft to do something like that.

                                                                           

                                                                          It's why I've long since deconfigured UAC.  I don't need more magic from my OS to protect my system from me.  I need it to work.

                                                                           

                                                                          -Noel

                                                                          • 34. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                            MarcDab Community Member

                                                                            gswetsky wrote:

                                                                             

                                                                            [...]

                                                                             

                                                                            All I can say is it seems the CS6 Beta was released totally as a marketing ploy and not at all to allow us to work with it and report bugs.  If that is the case, then I'm thoroughly disappointed with Adobe.  Following the release of the "Beta", the feedback in the forums should have been evaluated and fixes made before the software was released to the public.  Deleting the forum was entirely unprofessional!

                                                                             

                                                                            Gerry

                                                                             

                                                                            I have to agree. I'm aware that there are significant lead times involved, for production of the discs, shipping etc. so I understand that the results of the public beta could not have been included in the shipped version. However, a "Zero-Day" Patch, like it was done with the release of ACR 7.1 RC, would have been a nice touch.

                                                                             

                                                                            They way things stand, I also wonder if the propose of the beta really was to gather feedback.

                                                                             

                                                                            Hopefully a patch for a lot of the reported bugs comes quickly.

                                                                             

                                                                            Best,

                                                                            Marc

                                                                            • 35. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                              gswetsky Community Member

                                                                              There's always pressure to get a release out, even if it's not perfect, as long as some customers can derive value from it.

                                                                               

                                                                              Another company I deal with is Logos in Bellingham, WA.  They are number one in the world in Bible software.  Maybe they're smaller than Adobe, but definitely not a mom and pop software company.

                                                                               

                                                                              Logos has a forum where they work with their users.  You almost always know what's going on.  Pre-release software is available to those who wish to search for bugs and when they are found, they are posted to the forum.  Logos talks to their customers!  Bug laden software is not released to customers.  I know Adobe people will occasionally post to the forums, but are apparently not urged to do so.  When we need customer assistance or technical support, we end up speaking with people in third world countries with horrid accents, who have never seen ths software, but merely repeat what is displayed in front of them on a monitor.

                                                                               

                                                                              For Adobe, this is advantageous as it keeps costs down.  It is how they can afford to sell the upgrade to CS6 Extended for only $399.

                                                                               

                                                                              Gerry

                                                                              • 36. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                                MarcDab Community Member

                                                                                Noel Carboni wrote:

                                                                                 

                                                                                I suppose it's possible that UAC is blocking root access to drive C:\ regardless of whether permissions are granted.  I wouldn't put it past Microsoft to do something like that.

                                                                                 

                                                                                It's why I've long since deconfigured UAC.  I don't need more magic from my OS to protect my system from me.  I need it to work.

                                                                                 

                                                                                -Noel

                                                                                 

                                                                                While that is probably true, I have used it for years now and never had problems. Whether it is actually increasing security or is more of a placebo effect, I don't know. But I have found it to be well behaved and not causing issues in all the years with different PC configurations and lots and lots of different programs. Therefore I'm not sure why CS6 needs special treatment.

                                                                                 

                                                                                Also: I'm no programmer, but isn't the writing of Temp files in root directories of anything considered bad form, no matter what? It just recently learned that Adobe was leaving all those weird files on my picture drive (where I never authorized it).

                                                                                 

                                                                                Best,

                                                                                Marc

                                                                                • 37. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                                  Noel Carboni Community Member

                                                                                  MarcDab wrote:

                                                                                  isn't the writing of Temp files in root directories of anything considered bad form

                                                                                   

                                                                                  Yes, absolutely true.

                                                                                   

                                                                                  -Noel

                                                                                  • 38. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                                    digiscuro Community Member

                                                                                    I'm having this same problem on Windows 7, with a fresh install of 64 bit CS6. I'm not using an SSD. Bridge works if I run it as admin, crashes otherwise.

                                                                                    • 39. Re: Bridge CS6 Insists on Running as Administrator - PC
                                                                                      Noel Carboni Community Member

                                                                                      As I have UAC disabled on my system, I am essentially running it "As Administrator" as well...

                                                                                       

                                                                                      I wonder if anyone running Windows normally (with UAC enabled) is able to run Bridge?

                                                                                       

                                                                                      -Noel

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