What error are you getting?
The web error is 404.
The directions on the back of the box were there serial number is says:
then enter in my redeption code
and the serial number should show up and use that when downloading the software but when I go to the website I get error 404
Now in small print it says if purchased at best buy please see an associate before purchasing. This was under a sticker do I need to go back to best buy to get my serial number??? This is so frusterating. It should not be this difficult to install the software.