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Can't resize WebHelp window in IE9

Contributor ,
May 09, 2012 May 09, 2012

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All of a sudden my WebHelp can't be resized in IE9, that is, it's a fixed size. The Mazimize / Restore button is disabled and the drag icon does not appear when I hover the mouse over the window border.

This happens only in IE and only when loading the help from the server (Tomcat). If I open the help locally, there's no problem. If I open the help from the server using Firefox, there's no problem.

Anybody seen this before?

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Community Expert ,
May 09, 2012 May 09, 2012

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Could it be when viewing locally you are looking at what you produced to send to the developers and when viewing on the server is after they have put it on the server?

If so perhaps they have done something to cause that? A setting that bothers IE and not FF, something like that.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Contributor ,
May 09, 2012 May 09, 2012

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No, I have my own server instance and am scp-ing the files there manually for testing.

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Community Expert ,
May 09, 2012 May 09, 2012

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Then I don't know the cause. My own next steps would be to try another project and another server.

Sorry I can't offer anything better.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Contributor ,
May 09, 2012 May 09, 2012

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I tried three projects on two servers. Adobe Support is trying to reproduce it. Could be some obscure IE + Tomcat interaction.

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Community Expert ,
May 10, 2012 May 10, 2012

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If you get a solution, please do post it. Curious to know the cause.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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