Trouble establishing a connection between RoboHelp and the RoboSource version control database

[baggaleythomas]

I am having trouble with the connection between RoboHelp (version 8.0.2) and the RoboSource version control database. I can connect just fine with RoboSource Control, but when I try to open the project in RoboHelp (using the same connection settings), I get a dialog that says unable to connect. One interesting side note is that when I browse for the database, I can see it (and its contents) just fine in RoboHelp. The only problem establishing the connection occurs when I try to open the project in RoboHelp. How can I fix this?

[Peter Grainge]

I have moved this to the Source Control forum where I hope someone can help you.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[baggaleythomas]

More info: I just got a new machine that is running Windows 7. The connection on my old machine works just fine. I am using Windows authentication to get access to the database. Please, if anyone has any ideas, it would really be helpful. I can't even find anyone else who has had a similar problem anywhere. Thanks!

[baggaleythomas]

I can also check in and out files using RoboSource Control with no problems. The ONLY time I have problems is when trying to actually open the project in RoboHelp.

[baggaleythomas · Accepted solution]

Even though my experience was different than the one described on this page, replacing the RSO3MiddleTierService.exe file as described on this topic: http://helpx.adobe.com/robohelp/kb/cant-check-files-robosource-control.html fixed my problem too. 🙂 (In case anyone else runs into this same problem.) Fixed! Hooray.