1 2 Previous Next 51 Replies Latest reply: Sep 2, 2012 10:46 AM by TerriStone RSS

    About the Forums Redesign

    Mark Nichoson Adobe Employee

      Thank you to everyone who participated in our Forum reskin private beta. We received a lot of very helpful feedback that went a long way in helping us really understand what is most valuable and important to all of our members.

       

      The Adobe Forums have not had a major design update since we originally launched on the Jive platform back in 2009.  However, with the launch of Adobe Creative Suite 6 and the Adobe Creative Cloud, we expect that the Adobe Forums will become an even more essential resource for the entire Adobe community.

       

      In fact, one of the major design goals was to create a more integrated user experience between the Creative Cloud, Adobe.com, and the Forums. Some of the major changes include:

      • Dramatically simplified global navigation
      • More consistent sign-in/sign-out experience
      • Common UI elements and interface conventions, including shared fonts (Adobe Clean served via TypeKit) and color palettes. In fact, both the Creative Cloud and Adobe Forums now use a dark-grey right-hand navigation panel where all of the tools/actions are aligned (just like in our desktop apps).  
      • Streamlined interface, pared clean of cluttered icons and redundant options — so you can really focus on the content that you care most about.
      • And finally, an optimized layout designed to cultivate the true heart and soul of the Forums experience:  community Q&A.

       

      This last goal, in particular, is the most exciting for all of us on the Adobe team – we understand that in a true community of experts, help is not a document. It’s a conversation. That conversation starts here – in this forum with this community.  And the whole team here at Adobe, from design to engineering, honors that simple idea and we hope to share more exciting news with you over the coming months as we explore fresh ways to create connections, conversations, and content.

       

      And yes, we know -- the new theme is still not 100% perfect so please continue to report bugs in the Known Issues thread. The team is listening and we will be responding quickly with new patches and bug fixes on a regular basis. In the meanwhile, we look forward to many, many great conversations to come!

        • 1. Re: About the Forums Redesign
          JSS1138 Community Member
          • And finally, an optimized layout designed

           

          Man, you really missed the mark on that one.  This new layout is confusing and ugly.  It makes reading the posts more difficult, finding my posts in a thread more difficult, and just overall a less pleasant reading/posting experience.

          • 2. Re: About the Forums Redesign
            the_wine_snob Community Member

            John,

             

            For the previous "update," I was involved in the beta. Maybe my being in the UK for a couple of weeks negated my contributions to this update. Sorry that I missed it, as I would have had volumes of contributions, and pleased to either make changes, or to not do some things.

             

            I have lived through many changes to the Adobe forums, going back to the NNTP days, and this might be the worst, that I have experienced.

             

            As things seem to be changing by the hour, after the ~ 2 hour shutdown, I will reserve my final comments, but each hour seems to make thing worse.

             

            After a decade (actually longer) of work in the Adobe forums, this is a bad move, at least IMHO.

             

            I wish you luck, and do appreciate what you are trying to do, but think that both of your hands might be tied behind your back.

             

            Hun

            • 3. Re: About the Forums Redesign
              the_wine_snob Community Member

              Jim,

               

              I agree completely, though others will never know that I am replying to you.

               

              Hunt

              • 4. Re: About the Forums Redesign
                JSS1138 Community Member

                In order to be helpful and not just complain, there's three specific things I don't like about the new skin.

                 

                First, there's no 'box' around the original post.   It just hangs out there with the rest of the background.  I don't like that.  Every post should have some sort of 'box' within which it appears.

                 

                Second, the original post used to be in blue, very distinguishable from the replies.  Subsequent posts from that OP were also in blue, again to distinguish it.  Others' posts appeared with a white background, and my own appeared with a gray background.  Now, everyone's post has the same plain grey background.  That makes it more difficult to go back and look over what I've previously written, and more difficult to cull out posts from the OP in a thread.  Changes should make things better, not worse.  This current scheme is worse.

                 

                Third, most folks are right handed, and will move the mouse cursor off to the right when reading a thread.  The Reply and other buttons should go back to being right justified, not left.

                • 5. Re: About the Forums Redesign
                  john cornicello (retired) Adobe Employee

                  Not sure what you see "changing by the hour." There have been no updates to the forum since the initial launch around noon pacific time.

                  • 6. Re: About the Forums Redesign
                    hans-g. CommunityMVP

                    Hi Mark,

                     

                    "the new theme is still not 100% perfect" and so I deliberately waited with my answer a little bit. In addition to this my previous speakers have mentioned, I'll show you the graphical representation on MY computer:

                     

                    1. A rather insignificant navigation:

                     

                    drNeu01.jpg

                     

                     

                    2. Presentation is unclean working here:

                     

                    drNeu02.jpg

                     

                     

                    3. Problems with the character sets:

                     

                    drNeu03.jpg

                     

                     

                    4. Confusing and a waste of space:

                     

                    drNeu04.jpg

                     

                     

                     

                    5. The font size or the screen display in my opinion are made too small and therefore difficult to read.

                     

                    6. Not so important, but I like it and I miss them: Where are the "points"? (correct answers helpful answers)

                     

                    Hans-Günter

                    • 7. Re: About the Forums Redesign
                      Dave Merchant CommunityMVP

                      Points are still collected when someone votes your content as correct or helpful. Only the display of points is temporarily missing.

                      hans-g. wrote:

                       

                       

                      6. Not so important, but I like it and I miss them: Where are the "points"? (correct answers helpful answers)

                       

                      Hans-Günter

                      • 8. Re: About the Forums Redesign
                        hans-g. CommunityMVP

                        Hello dave,

                         

                        thanks for answering, BUT as I said: "Not so important"!

                         

                        ... what's about 1. - 5.? Has the "council" already taken note of these? Are they already known, dicussed, solved aso.?

                         

                        Sincerely

                        Hans-Günter

                        • 9. Re: About the Forums Redesign
                          Dave Merchant CommunityMVP

                          The primary list of known issues is here: http://forums.adobe.com/message/4382597

                           

                          Points 1, 3, 4 and 5 will be resolved by clearing your browser cache, as I can see from the screencaps that you are still seeing elements of the old CSS. Point 2 is on the list of things to fix.

                           

                          hans-g. wrote:

                           

                          ... what's about 1. - 5.? Has the "council" already taken note of these? Are they already known, dicussed, solved aso.?

                           

                          • 10. Re: About the Forums Redesign
                            hans-g. CommunityMVP

                            Ok in FF, but same problem in my IE8 with japanaese forum.

                             

                            ... and (naturally no offense) as I saw here:

                             

                            drFehlerD01.jpg

                             

                            Hans-Günter

                             

                            P.S.

                            Thanks for greater caracters.

                            • 11. Re: About the Forums Redesign
                              hans-g. CommunityMVP

                              Sorry, but I have to resist. Looking deeper I found this:

                               

                              First this website looks very corrupted like this:

                               

                              drFehlerJap01.jpg

                               

                              After clicking "Druckvorschau anzeigen > show print preview" all is correct!!!

                               

                              drFehlerJap02.jpg

                               

                              ... and now? Cache is cleared several times already!

                              • 12. Re: About the Forums Redesign
                                JSS1138 Community Member

                                I'd like to add a fourth and fifth issue to my list above.

                                 

                                Fourth, there are no post numbers any more.  So we can no longer say, "Did you see the link in post 7?", or "Please answer the questions asked in post 2".

                                 

                                Fifth, the individual questions are spaced farther apart on the page, meaning you get fewer questions on the same sized page.  How's that better?

                                 

                                And we users aren't the only ones who don't like this mess.  This was posted by an Adobe employee. "Please, please, please tell the forum team on the forum that they read. It doesn't help to yell at us (the people who make the video software and who agree with you on this issue)."

                                • 13. Re: About the Forums Redesign
                                  Mark Nichoson Adobe Employee

                                  Hi Jim:  thanks for the feedback -- and the specific suggestions above.  The team has been monitoring the reactions, inside and outside of the company, and we will be releasing some enhancements and fixes very soon.

                                   

                                  I need to confirm the schedule with the team but, once that's done, I will share our detailed plans and schedule with all of you as soon as I can.

                                   

                                  Thanks for your patience.

                                  • 14. Re: About the Forums Redesign
                                    JSS1138 Community Member

                                    I will share our detailed plans and schedule with all of you as soon as I can.

                                     

                                    That would be nice.  We lost some good folks when Adobe went to the Jive forums.  I'd hate to see a repeat of that.

                                    • 15. Re: About the Forums Redesign
                                      JSS1138 Community Member

                                      Here's another one for your tally.  Upon first entering a forum, it's abnormal.  All gray, no new post markers.  Not good.

                                       

                                      First Entry.png

                                       

                                      After entering a thread and going back, it looks normal.  Like this...

                                       

                                      Second Entry.png

                                       

                                      It should always look like the second entry.  The first is useless and requires the entering of a thread and backing out again to see things normally.  Again, how's that better?

                                      • 16. Re: About the Forums Redesign
                                        Ann Bens CommunityMVP

                                        Bill Hunt wrote:

                                         

                                        Jim,

                                         

                                        I agree completely, though others will never know that I am replying to you.

                                         

                                        Hunt

                                         

                                        I agree, I like to see who i am replying to.

                                        Otherwise people are going to quote all the time. That makes it clutter all up.

                                        • 17. Re: About the Forums Redesign
                                          Dave Merchant CommunityMVP

                                          The View print preview and View as PDF modules don't apply the new skin - they use a generic ink-saving style.

                                           

                                          hans-g. wrote:

                                           

                                          After clicking "Druckvorschau anzeigen > show print preview" all is correct!!!

                                           

                                          • 18. Re: About the Forums Redesign
                                            Phillip Jones Community Member

                                            I generally like the new system. But they don't set the .css corectly for width.

                                            Should never ever be hard code to specific size.  Instead maximum width should be no more than 80-85% .

                                            that way there is not to much wasted space and will not seem sparse.

                                             

                                            And except for major titles should never be larger than Medium to Normal. Only major titles should be XX-Large.

                                             

                                            Here is an example of one page on my wWeb site: http://www.phillipmjones.net/Pet/Boot_the_Cat.html

                                            In it I have centered and the width set to about 60%. It should show up looking the same and take up the same space on the screen, for everyone. I specifically setup for this size for the look and for compatibility with Most Browsers. I tried for: SeaMonkey, FireFox, Camino, Opera, OperaNext, Omniweb, iCab, Chrome,  Safari, Aurora. Looks the same  in all. You are all welcome to look at the source to see how I have setup.

                                             

                                            on the other hand  the CSS used for these forums, are set up using specific numbers. Depending up screen size may be perfect for 21, 23, 30 in screen, but some using a laptop with 17", 15, 13" and under the preset size chops off or folds over creating a mess.

                                             

                                            were it not for me using NoSquint! I wouldn't be able to read anything. Would be a super big mess. I reduce the Font maganification to 80% then I can the main magnification up 140% without affect font overlap if need

                                            • 19. Re: About the Forums Redesign
                                              dmeN Community Member

                                              Streamlined? Better? The new layout is just plain terrible and poorly designed. When I go the AS3 forum all I see are trending mesages - I used to be able to view all discussions. Really bad design here. Let's hope they don't stay this new way.

                                              • 20. Re: About the Forums Redesign
                                                Ned Murphy CommunityMVP

                                                I have not complained over the past few years regarding the changes made to the forums - most of what was done didn't really change my experience so I adapted easily. The changes that have been recently introduced are simply terrible as far as visuals/layout go, to the point of being unreadable... especially when you have a posting title that is squished into a ~100 pixels of space...

                                                 

                                                U1.gif

                                                And the loss of numerous useful features (information-related features) only helps to make whatever is being done seem more and more amateurish.

                                                • 21. Re: About the Forums Redesign
                                                  Mark Nichoson Adobe Employee

                                                  Hi Ned:  where are you seeing this?  Can you share the URL? And in what browsers?  This looks like a (serious) bug and we will investigate asap.

                                                   

                                                  And a quick FYI, the team has been following ALL of the feedback here and we will be releasing an update to address the issues very soon. As soon as I have an exact date, I will share with you all.

                                                  • 22. Re: About the Forums Redesign
                                                    adobe-admin Adobe Employee

                                                    That looks like the Discussion page for Action Script 3, but I'm not seeing that hapening for me unless I really compress my browser window down to a very narrow width...

                                                     

                                                    Normal width on a 1280x1024 monitor:

                                                    as3-1.png

                                                     

                                                    Narrowed window:

                                                     

                                                    as3-2.png

                                                    • 23. Re: About the Forums Redesign
                                                      Noel Carboni Community Member

                                                      Mark Nichoson wrote:

                                                       

                                                      • Dramatically simplified global navigation

                                                       

                                                      So you're saying the fact that I can no longer jump directly to Adobe's main site by any link at the top of the page is a "dramatic simplification"?  What if after reading something I really wanted to go buy a product?

                                                       

                                                      The operation was a success, but was that the patient's last gasp I just heard?

                                                       

                                                      -Noel

                                                      • 24. Re: About the Forums Redesign
                                                        adobe-admin Adobe Employee

                                                        What happens when you click on the red Adobe logo in the upper left corner of the page?

                                                        • 25. Re: About the Forums Redesign
                                                          Noel Carboni Community Member

                                                          OK, I missed that.

                                                           

                                                          But you have to admit, that's not an obvious link.  Not like "My Adobe" or "Adobe Store" might be.  If I missed it, who else is missing it?

                                                           

                                                          -Noel

                                                          • 26. Re: About the Forums Redesign
                                                            Claudio González CommunityMVP

                                                            Mark Nichoson wrote:

                                                             

                                                            Hi Ned:  where are you seeing this?  Can you share the URL? And in what browsers?  This looks like a (serious) bug and we will investigate asap.

                                                             

                                                            And a quick FYI, the team has been following ALL of the feedback here and we will be releasing an update to address the issues very soon. As soon as I have an exact date, I will share with you all.

                                                            I get it in all the forums I visit, even in this one:

                                                             

                                                            Captura.JPG

                                                             

                                                            (I scrolled down to get a long title). Firefox/Mac and Explorer/Win7. Could be related with showing my bokmarks at the left, for I don't get it in Safari (Mac or Win), although the space for titles does seem narrow while that for names looks too wide.

                                                            • 27. Re: About the Forums Redesign
                                                              Claudio González CommunityMVP

                                                              And this is in Safari/Win7, from http://forums.adobe.com/community/adobe_reader_forums/adobe_reader#/?page=2 (again, looking for long titles):

                                                               

                                                              Captura2.JPG

                                                              • 28. Re: About the Forums Redesign
                                                                Phillip Jones Community Member

                                                                If you were using FireFox you could install NoSquint!. Then set font zoom to 80% and the normal zoom to between 120-140 and works perfect.

                                                                 

                                                                It’s the way the .css file they've come up with, is designed.

                                                                • 29. Re: About the Forums Redesign
                                                                  Claudio González CommunityMVP

                                                                  Phillip, I don't know how many times we have discussed this, but I absolutely refuse to do anything out of the ordinary to get these forums working as they should. Except, of course, for trying to use Verdana instead of Arial the easy way, which is no longer available. Why should I waste time when I navigate perfectly and effortlessly in non-Adobe forums? And this comes from a company which is supossed to be a leader in this field...

                                                                  • 30. Re: About the Forums Redesign
                                                                    pwillener CommunityMVP

                                                                    Ned Murphy wrote:

                                                                     

                                                                    U1.gif

                                                                    I see this kind of display on older computers with low screen resolution.  The same forum looks good on higher screen resolution.

                                                                     

                                                                    The point of the forum designers probably is: folks with old hardware shouldn't be using these forums.

                                                                    • 31. Re: About the Forums Redesign
                                                                      Phillip Jones Community Member

                                                                      I wasn't the one redesigned the Forum. It does work Faster.  But man they sure didn't design it to work on every browser, and every monitor size. Particularly Laptops.

                                                                      • 32. Re: About the Forums Redesign
                                                                        hans-g. CommunityMVP

                                                                        What is this?

                                                                         

                                                                        drModerator.jpg

                                                                         

                                                                        "Beachten Sie, dass Ihre Antwort von einem Moderator genehmigt werden muss, bevor sie im Forum gepostet werden kann." means something like: "Please note that your response be approved by a moderator before they will be posted on the forum."

                                                                         

                                                                        Do we now have a censorship?

                                                                         

                                                                        What are you afraid of? Until now, the messages of the participants about SPAM, obscenities, etc., were sufficient to deter people from nonsense.

                                                                        • 33. Re: About the Forums Redesign
                                                                          Dave Merchant CommunityMVP

                                                                          @Hans : you triggered the moderation system by using a particular word in your last reply (beginning with V...)

                                                                          • 34. Re: About the Forums Redesign
                                                                            hans-g. CommunityMVP

                                                                            Hello,

                                                                             

                                                                            ok, and does it mean he (Drymetal) "Yeah, how often do you get good news in your spam folder?  It goes to show that wading through thousands of viagra ads can be worthwhile." got the same message before sending?

                                                                             

                                                                            ... and by the way, 'cause it best put here, I would like to assist Jim Simon's recommendation from above: "there are no post numbers any more.  So we can no longer say, "Did you see the link in post 7?".

                                                                             

                                                                            Sincerely,

                                                                            Hans-Günter

                                                                            • 35. Re: About the Forums Redesign
                                                                              Dave Merchant CommunityMVP

                                                                              ...and you triggered it again. That's why I didn't type the word in my first explanation.

                                                                              • 36. Re: About the Forums Redesign
                                                                                Ned Murphy CommunityMVP

                                                                                Pat Willener wrote: 

                                                                                 

                                                                                "I see this kind of display on older computers with low screen resolution.  The same forum looks good on higher screen resolution.

                                                                                 

                                                                                The point of the forum designers probably is: folks with old hardware shouldn't be using these forums."

                                                                                 

                                                                                 

                                                                                Actually I have new hardware, including a widescreen monitor.  But I do not choose to display everything fullscreen... never had to prior to now and don't plan to change my browsing preferences for one web site.  I also don't intend to get into the bickering that folks in this forum are infamous for--it's amusing to watch, but not worth involving oneself in. 

                                                                                • 37. Re: About the Forums Redesign
                                                                                  Ned Murphy CommunityMVP

                                                                                  John C.

                                                                                   

                                                                                  Here's another one for you to consider... try your window narrowing on the posting linked below.  It is one of a few I have run into like it...

                                                                                   

                                                                                  http://forums.adobe.com/thread/1001983?tstart=0

                                                                                   

                                                                                  Here's what I get... (using IE)

                                                                                   

                                                                                  U2.jpg

                                                                                  • 38. Re: About the Forums Redesign
                                                                                    adobe-admin Adobe Employee

                                                                                    Yes. Known issue and I'm told it is already fixed for the next forum update.

                                                                                    • 39. Re: About the Forums Redesign
                                                                                      Phillip Jones Community Member

                                                                                      Pat Willener wrote:

                                                                                       

                                                                                      I see this kind of display on older computers with low screen resolution.  The same forum looks good on higher screen resolution.

                                                                                       

                                                                                      The point of the forum designers probably is: folks with old hardware shouldn't be using these forums.

                                                                                       

                                                                                      I have a Computer with 17" with a display 1920 by 1200 with a NVIDA GeForce GT330M Graphics card and some of the  items displayed on  the forums is Fuzzy.

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