1 Reply Latest reply: May 10, 2012 11:06 AM by Mylenium RSS

    Help....what do I need to do?


      I purchased Adobe Photoshop Elements online (download), changed operating systems from Windows NP to Windows 7, and now Adobe wants me to download again and be charged again....Help?!!!?

        • 1. Re: Help....what do I need to do?
          Mylenium ACP/MVPs

          If you get warnings about exhausted activations, call support. Everything else is not relevant. If you downloaded your software, then it's readily available from your user account for re-download - assuming you have a reasonably up-to-date version (PSE 10/ 9). Of course that won't be true for older legacy versions and indeed you would then have to upgrade/ buy a new license.