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Adobe X Pro Application Manager error

Community Beginner ,
May 10, 2012 May 10, 2012

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I have installed the trial version of Adobe Acrobat X Pro. When I try to use it I receive a message that "application manager failed to initialize." I have tried doing a repair installation, uninstall and reinstall and still get the same message. Any ideas?

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correct answers 1 Correct answer

Community Beginner , May 11, 2012 May 11, 2012

It’s actually a purchased version. I purchased the Student and Teacher Edition. I have to initially download it as the trial version then I have to submit my verification to obtain a serial number in order to use it after the 30 day trial. I just purchased it on 5/8/12 and received it on 5/9/12. I have submitted my information to obtain the serial number already, just waiting on the serial number.

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Adobe Employee ,
May 10, 2012 May 10, 2012

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Did you have any other copies of Acrobat installed on your computer?  What have you tried so far to resolve your difficulties beyond repairing, removing, and reinstalling?  Finally what version of Windows are you using?

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Community Beginner ,
May 10, 2012 May 10, 2012

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It’s Windows Vista Ultimate Service Pack 2. The only thing I have is the free version of Acrobat X. The only other thing I have tried is making sure all windows updates were up to date.

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Adobe Employee ,
May 10, 2012 May 10, 2012

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Are you able to remove Adobe Acrobat X Pro from Program & Features successfully?

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Community Beginner ,
May 10, 2012 May 10, 2012

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Yeah it is uninstalled right now.

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Adobe Employee ,
May 10, 2012 May 10, 2012

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Ok you mentioned that you get the error when trying to open the program.  Do you receive any error messages when you install Adobe Acrobat?

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Community Beginner ,
May 10, 2012 May 10, 2012

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No. At the end of the installation it tells me that when I initially access the program I will have to enter my product code but I have never been able to access it to enter my code.

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Adobe Employee ,
May 10, 2012 May 10, 2012

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It appears that your trial has expired then.  You can either purchase the software or try it on a different computer.

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Community Beginner ,
May 11, 2012 May 11, 2012

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It’s actually a purchased version. I purchased the Student and Teacher Edition. I have to initially download it as the trial version then I have to submit my verification to obtain a serial number in order to use it after the 30 day trial. I just purchased it on 5/8/12 and received it on 5/9/12. I have submitted my information to obtain the serial number already, just waiting on the serial number.

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Adobe Employee ,
May 11, 2012 May 11, 2012

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Ok then once you receive the serial number you will be able to continue using Acrobat.

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New Here ,
May 11, 2012 May 11, 2012

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I have a similar problem

Windows 7 64 bit successfully running Adobe Acrobat X (for years) until a few days ago. Automatic update occured (Automatic updates in the past have never broken it before) Now everytime I start it up I get:

Adobe Application Manager, required to start your trial, is missing or damaged.

Please download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager

As far as I know nothing else changed. Please help!

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New Here ,
May 12, 2012 May 12, 2012

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Exasperated I have taken the following steps:

1. Uninstall Adobe Acrobat X and Re-Install Pro 10.1.0 From Installation Disk - Same Adobe Application Manager Error

2. Uninstall Adobe Acrobat X, Downloaded and installed Adobe Pro X Trial Version - Same Adobe Application Manager Error.

I get the feeling that the automatic update was for another of the Adobe products on my system and somehow that has screwed up Adope Acrobat X?

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New Here ,
May 12, 2012 May 12, 2012

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OK Now found this series post on the web:

http://www.lawsitesblog.com/2011/03/maybe-i-need-to-give-up-on-adobe-acrobat-x-pro.html#.T66QhMVQR4o

http://www.lawsitesblog.com/2011/04/thanks-to-adobe-for-fixing-my-problem-with-acrobat-x.html#.T66Qx...

So going to try this solution:

His fix was surprisingly simple. He had me create a new user account in Windows with full administrative privileges. He then had me log in as that new user and install Acrobat there. Once I logged back in under my usual username, there was Acrobat and it worked seamlessly.

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Community Beginner ,
May 12, 2012 May 12, 2012

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Cool, thanks. I will give that a shot.

Connected by DROID on Verizon Wireless

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New Here ,
May 12, 2012 May 12, 2012

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Exhausted! And what feels like a million re-starts later installing as another administrative user did not work for me! Still getting the Adobe Application Manager Error.

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Community Beginner ,
May 14, 2012 May 14, 2012

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I just got my problem fixed doing an online chat with technical support. He provided me a link to download the adobe application manager and works perfectly now. Took all of 30 seconds.

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New Here ,
May 14, 2012 May 14, 2012

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I will try installing adobe application manager from here:

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

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Guest
Dec 31, 2013 Dec 31, 2013

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I have had the same problem as well, since as long as I've owned the  product (same, student edition). Yes, it's fixable by downloading that link, but why should we have to keep doing that? Has anyone found a fix? Thanks!

Windows 7, 64bit, Acrobat X Pro

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Guest
Dec 31, 2013 Dec 31, 2013

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Wondering if it has to do with registering/ signing on to Adobe? Just a thought. I  hadn't done that since I  reinstalled this program a month ago. Wondering, because after I signed it, it said thank you for registering this program. Maybe that will connect the dots? Time will tell

(Initial error, entered here for search/tag purposes: adobe application manager, required to run your product, is missing or damaged

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