21 Replies Latest reply: Nov 12, 2012 8:04 AM by ryclark RSS

    Audition CS6 crashes on startup (Mac 10.7.4)

    jadams602 Community Member

      Just installed *all* CS6 apps from Creative Cloud and all of them startup and run fine *except* Audition CS6.

       

      It crashes repeatedly at the same spot on startup (related to fonts? see crash log snippet below).

      Anyone have this happen to them?  Ideas on what to clean out or try?

       

      Thanks

      Jeff

       

      -----------

       

      Process:     Adobe Audition CS6 [11827]
      Path:        /Applications/Adobe Audition CS6/Adobe Audition CS6.app/Contents/MacOS/Adobe Audition CS6
      Identifier:  com.adobe.Audition.5.0
      Version:     5.0x708 (5.0)
      Code Type:   X86 (Native)

      Parent Process:  launchd [286]

       

      Date/Time:   2012-05-11 09:00:57.772 -0500
      OS Version:  Mac OS X 10.7.4 (11E53)

      Report Version:  9

       

      Interval Since Last Report:      135473 sec
      Crashes Since Last Report:       9

      Per-App Interval Since Last Report:  42 sec

      Per-App Crashes Since Last Report:   8

      Anonymous UUID:                 

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_CRASH (SIGABRT)

      Exception Codes: 0x0000000000000000, 0x0000000000000000

       

      Application Specific Information:

      objc[11827]: garbage collection is OFF

      terminate called throwing an exception

      abort() called

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_kernel.dylib    0x9b0289c6 __pthread_kill + 10
      1   libsystem_c.dylib         0x9ab31f78 pthread_kill + 106
      2   libsystem_c.dylib         0x9ab22bdd abort + 167
      3   libc++abi.dylib           0x92578921 abort_message + 94
      4   libc++abi.dylib           0x925761bc default_terminate() + 36
      5   libc++abi.dylib           0x925761fe safe_handler_caller(void (*)()) + 15
      6   libc++abi.dylib           0x92576268 std::terminate() + 23
      7   libc++abi.dylib           0x925772a0 __cxa_throw + 112
      8   com.adobe.auui.framework  0x04e5e2b3 BIB_T_NMT::BIBThrowError(BIBError*) + 195
      9   com.adobe.auui.framework  0x04e62d5d BIB_T_NMT::CCTFontDict::GetSWFFontDesc(unsigned short*, unsigned long&, unsigned int&, unsigned int&) const + 73
      10  com.adobe.auui.framework  0x04e856e9 dvaui::drawbot::AGMFontData::LoadFont(BIB_T_NMT::CCTFontSet const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool) + 223
      11  com.adobe.auui.framework  0x04e859ef dvaui::drawbot::AGMFontData::AGMFontData(BIB_T_NMT::CCTFontSet const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool) + 157
      12  com.adobe.auui.framework  0x04e85b18 _ZN5dvaui7drawbotL16CreateFontStylesERKN9BIB_T_NMT10CCTFontSetERKSbItSt11char_traitsItEN7 dvacore7utility19SmallBlockAllocator12STLAllocatorItEEERSt6vectorISC_SaISC_EEb + 120
      13  com.adobe.auui.framework  0x04e85e2d dvaui::drawbot::CreateDefaultFontFallbackSet(BIB_T_NMT::CCTFontSet const&) + 557
      14  com.adobe.auui.framework  0x04e746d0 dvaui::drawbot::AGMSupplier::AGMSupplier() + 236
      15  com.adobe.auui.framework  0x04e749be dvaui::drawbot::NewAGMSupplier() + 30
      16  com.adobe.auui.framework  0x047c2031 aui::Application::InitDrawing() + 149
      17  com.adobe.exo.framework   0x01d2d4d3 exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 439
      18  com.adobe.auui.framework  0x047c7131 aui::Application::Initialize(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 145
      19  com.adobe.auui.framework  0x047d5162 AudMacMain(int, char**) + 386
      20  com.adobe.Audition.5.0    0x00002e3f main + 159
      21  com.adobe.Audition.5.0    0x00002c55 start + 53
        • 1. Re: Audition CS6 crashes on startup (Mac 10.7.4)
          Vincent Steinmetz

          Happens to me as well, all the time.

          • 2. Re: Audition CS6 crashes on startup (Mac 10.7.4)
            vipul vaibhav Employee Hosts

            Did you install all apps on 10.7.3 and updated to 10.7.4 or installed it after updating to 10.7.4?

            try launching Audition from a new user account.

            • 3. Re: Audition CS6 crashes on startup (Mac 10.7.4)
              jadams602 Community Member

              Hello Vipul,

               

              Thanks for replying on what must be a very busy day for you guys. (Congrats on the Creative Cloud release)

               

              I installed the 10.7.4 update before installing any of the CS6 apps.

               

              I just tested creating a new user (with admin privledges), logged in and launched Audition CS6, and it worked fine without crashing! Thanks for suggesting this test.

               

              So what would you suggest to cleanout on my existing real account to try and make Audition happy (certainly don't want to wipe unnecessarily)

              Just to confirm I still have Adobe Soundbooth CS4 installed (but that didn't seem to bother my new user account).

               

              [Edit] Just to confirm, after launching successfully with a new user account, I tried afterward to launch the app with my original account and it still crashes (in case this is relevant to any troubleshooting)

              • 4. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                Ron_Day Adobe Employee

                Hey Guys,

                 

                We are very sorry to hear that this is happening. We ran into a few cases where fonts caused problems with the new "Adobe Graphics Manager" before release but we thought we caught them all.

                The workaround is to turn AGM off - but since you can't launch the application to do that, we need to do some file swapping.

                 

                For anyone having this issue, please send an email to me directly at audbugs@adobe.com with your crash log and I will send you the steps.

                 

                I'll make sure this crash information is submitted to our developers for investigation.

                 

                Sorry for the trouble with this.

                 

                Thanks,

                --Ron

                • 5. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                  Ron_Day Adobe Employee

                  Also, for anyone having this problem - do you happen to have the Stone Sans ITC TT font installed on your machines?

                  If so, does removing that font resolve this problem?

                   

                  Thanks,

                  --Ron

                  • 6. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                    jadams602 Community Member

                    For the record, I do not have Stone Sans ITC installed so it is a different font for me.

                    • 7. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                      Ron_Day Adobe Employee

                      Hey Guys,

                       

                      Here's an update regarding this issue..

                       

                      Our developers are looking into the problem and we are trying to determine what fonts might be causing this on some systems. We have a workaround (which I outline below), but the real fix here is to determine any fonts that cause this to happen and fix the issue for future versions or updates of Audition (by avoiding the problematic font and just using a different one). If anyone determines the specific font that is causing this, please let us know as it will be extremely helpful.

                       

                      For now, here's the workaround:

                       

                      1. Create a new .txt file and name it 'Debug Database.txt'
                      2. Open the newly created .txt file and add this exact text to the top line (copy and paste from here): UseAGMDrawbot  false
                      3. Save the .txt file after this change is made.
                      4. Go to the following folder: Users/<your_user_name>/Library/Preferences/Adobe/Audition/5.0/

                         5.  Delete all files that are in the 5.0 folder.

                         6.  Copy the created "Debug Database.txt" file into that folder.

                         7.  Launch Audition again.

                       

                      NOTE: If you are using Mac OS 10.7 (Lion), you will have to "unhide" the Library folder in order to access the location above. Here are a few ways to unhide the Library folder:

                       

                      a. Use Command+Shift+G from the Mac desktop (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory. When finished, close this window and the folder will no longer be visible.

                      b. Hold down the Option key while accessing the "Go" menu from the Finder. This will show the “Library” directory as an option in that menu.

                      c. To permanently show the Library folder (like in OS 10.6 and earlier), open the Terminal application and use the following command: chflags nohidden ~/Library/

                       

                      We will be creating a specific knowledgbase article describing this workaround soon, but for now - the steps to get around this are above.

                      If you are still experiencing this issue after following these steps, please send an email to audbugs@adobe.com and we can work with you directly.

                       

                      Thanks,

                      --Ron

                      • 8. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                        liamcampbell

                        First tried removing Stone Sans ITC TT. Still have the problem.

                         

                        Then tried the workaround. Still have the start up issue. Will follow this thread for more info.

                         

                        I'm on 10.7.4.

                         

                        Just installed CS6 and was hoping to use Audition for a project tomorrow.

                         

                        Liam

                        • 9. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                          Vincent Steinmetz Community Member

                          This is what solves it:

                           

                           

                           

                           

                          Hey Vincent,

                           

                          We are very sorry to hear that this is happening. We ran into a few cases where fonts caused problems with the new "Adobe Graphics Manager" before release but we thought we caught them all.

                          The workaround is to turn AGM off - but since you can't launch the application to do that, we need to do some file swapping.

                           

                          Here are the steps:

                          1. Go to the following folder:

                          Users/ Appearance.

                          I'll make sure this crash information is submitted to our developers for investigation.

                           

                          Sorry for the trouble with this but please let me know how things work out.

                           

                          Thanks,

                          --Ron

                          • 10. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                            Charles Wall

                            Hi everyone,

                             

                            I got it to work by doing a combination of the suggestions outlined above.

                             

                            After installing Audition and having it crash, I created a new user with admin privileges. 

                            Using this user I was able to lauch Audition without any problems.

                            I turned off AGM in the Audition preferences.

                            I quit Audition.

                            I went to the folder: Users/<your_new_user_name>/Library/Preferences/Adobe/Audition/5.0/ and copied this entire folder to my desktop.

                            I then logged in to my computer using my original user name.

                            I copied the Audition preferences folder from the desktop to Users/<your_original_user_name>/Library/Preferences/Adobe/Audition/5.0/ and replaced the folder that had been created when Audition crashed. In other words replace the entire folder (5.0) with the new folder (5.0).

                            Lauch Audition.

                             

                            Everthything should work since you are now basically lauching Audition with AGM turned off.

                            • 11. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                              Vincent Steinmetz Community Member

                              Hi,

                               

                              I had this response from adobe: (and it works)

                               

                              We are very sorry to hear that this is happening. We ran into a few cases where fonts caused problems with the new "Adobe Graphics Manager" before release but we thought we caught them all.

                              The workaround is to turn AGM off - but since you can't launch the application to do that, we need to do some file swapping.

                               

                              Here are the steps:

                              1. Go to the following folder:

                              Users/<your_user_name>/Library/Preferences/Adobe/Audition/5.0/

                              2. Delete all files that are in the 5.0 folder.

                              3. Copy the attached "Debug Database.txt" file into that folder.

                              4. Try to launch Audition again.

                               

                              This will essentially disable the option for using the Adobe Graphics Manager which is a user preference in Preferences > Appearance.

                              I'll make sure this crash information is submitted to our developers for investigation.

                               

                              Sorry for the trouble with this but please let me know how things work out.

                               

                              Thanks,

                              --Ron

                               

                              I can't attach the file here, but it's a text file called:

                               

                              Debug Database.txt

                               

                              The text file itself contains the following:

                               

                              UseAGMDrawbot     false

                               

                               

                              So copy text and name en make this texfile

                              • 12. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                Charles Wall Community Member

                                I tried adding the Debug Database.txt file and it did not work, that is when I came up with replacing the entire Audition/5.0 folder described above.

                                • 13. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                  liamcampbell Community Member

                                  That worked for me also.

                                  • 14. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                    Ron_Day Adobe Employee

                                    Hey Guys,

                                     

                                    I want to make a slight update to the steps for creating the "Debug Database.txt" file I mentioned in my earlier response.

                                    I forgot to mention that you need to add a line break after the inserted line of text or the workaround will fail.

                                     

                                    Here are the new steps:

                                    1. Create a new .txt file and name it 'Debug Database.txt'
                                    2. Open the newly created .txt file and add this exact text to the top line (copy and paste from here): UseAGMDrawbot    false
                                    3. Hit the ENTER key to make sure there is a line break after the first line of text.
                                    4. Save the .txt file after this change is made.
                                    5. Go to the following folder: Users/<your_user_name>/Library/Preferences/Adobe/Audition/5.0/

                                       5.  Delete all files that are in the 5.0 folder.

                                       6.  Copy the created "Debug Database.txt" file into that folder.

                                       7.  Launch Audition again.

                                     

                                    NOTE: If you are using Mac OS 10.7 (Lion), you will have to "unhide" the Library folder in order to access the location above. Here are a few ways to unhide the Library folder:

                                     

                                    a. Use Command+Shift+G from the Mac desktop (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory. When finished, close this window and the folder will no longer be visible.

                                    b. Hold down the Option key while accessing the "Go" menu from the Finder. This will show the “Library” directory as an option in that menu.

                                    c. To permanently show the Library folder (like in OS 10.6 and earlier), open the Terminal application and use the following command: chflags nohidden ~/Library/

                                     

                                    Thanks,

                                    --Ron

                                    • 15. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                      Ron_Day Adobe Employee

                                      One last comment on this from me...

                                       

                                      We now have a Knowledge Base article on this issue posted here:

                                      http://helpx.adobe.com/audition/kb/audition-cs6-crashes-launch.html

                                       

                                      We have attached the proper .txt file to that document to make this process easier (to avoid potential creation issues with the file).

                                      For anyone running into this issue you can delete all existing preference files, download and copy the .txt file to the preferences location and re-launch Audition.

                                       

                                      --Ron

                                      • 16. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                        ehanson9

                                        My error is the same and the locale.txt file keeps writing it self to the folder.

                                        • 17. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                          ehanson9 Community Member

                                          9 hours with adobe technical help no fix, 3 minutes on this forum problem solve on 3 machines.

                                           

                                          Thanks Eric

                                          • 18. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                            GaryRosenzweig

                                            So the Knowledge Base article was posted on May 14, that links to the patch you can download (version 5.0.1) that was presumably put in place on May 14 as well. I can't say for sure, since there is no date on the page. The file was "Created on July 20" so lets say July 20.

                                            I installed Audition on Nov 11 from Creative Cloud. I got version 5.0, which promptly crashed. So my question is:

                                            Why does Creative Cloud give me version 5.0 when it is clearly broken? Why don't I get 5.0.1? Shouldn't I expect to get the latest version when using Creative Cloud? I thought that was the whole idea.

                                            Why did I waste hours of my time trying to solve this when it should never have been an issue in the first place? Come on Adobe, you can do better.

                                            • 19. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                              ryclark Community Member

                                              5.0.1 is only a patch not the complete program which is still 5.0. However there is a later patch 5.0.2 which you should install to be completely up tp date.

                                               

                                              http://www.adobe.com/support/downloads/detail.jsp?ftpID=5473

                                              • 20. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                                GaryRosenzweig Community Member

                                                That's even worse. So the page with 5.0.1 didn't mention that I am wasting my time downloading and installing it because it is out of date and I should be getting the 5.0.2 patch.

                                                But it still doesn't get to the root of the issue: why does Creative Cloud give me the unpatched 5.0 version which doesn't work. Why doesn't Creative Cloud give me the up-to-date 5.0.2 version then? What's the point of continuing to waste people's time with an unusable 5.0 install of Audition? Update the installer to give you 5.0.2.

                                                • 21. Re: Audition CS6 crashes on startup (Mac 10.7.4)
                                                  ryclark Community Member

                                                  Sorry I should have noticed that this is a Mac thread.  5.0.2 is only relevant if you are running a Windows machine.