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I'm a Creative Cloud member, why is my app launching as a trial? Mac OS 10.7.4

Adobe Employee ,
May 11, 2012 May 11, 2012

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If you are using Mac OS 10.7.4, your Creative Cloud apps may launch as trials.  To resolve this please:

  1. Launch one of the problem Creative Cloud applications.
  2. On the Creative Cloud app trial screen, click License This Software.
  3. Sign in with your Adobe ID associated with your Creative Cloud membership.

UPDATE: For more information, see: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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Community Beginner ,
May 11, 2012 May 11, 2012

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I'm having this problem and when I click on "Sign In" - the only screen I get is to input a license number. There is no opportunity to sign in independently.

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Adobe Employee ,
May 11, 2012 May 11, 2012

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mbook design other users have reported this issue as well.  Have you received your welcome e-mail for the Creative Cloud yet?

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Community Beginner ,
May 11, 2012 May 11, 2012

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I've re-booted and tried it again. It worked now - thanks!

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Adobe Employee ,
May 11, 2012 May 11, 2012

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Excellent great to hear Mbook design!

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New Here ,
Feb 18, 2013 Feb 18, 2013

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Hi, I have the same problem,

Have you received your welcome e-mail for the Creative Cloud yet?

I got no email from Adobe, but it took my money already. What should I do ?

Thanks

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Adobe Employee ,
Feb 19, 2013 Feb 19, 2013

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MeAndFriends what steps from this message thread have you tried so far?  If you go to your account at http://www.adobe.com/ and select My Adobe do you see the Creative Cloud listed under My Subscriptions?

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New Here ,
Feb 19, 2013 Feb 19, 2013

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No sir,

I send you my screenshot with this mail. can you suggest me any solution ?

Thank you for your kindness.

- - - - - - - - - - - - - - - - - - - - - - - -

   Tanaset Kullapatmongkol

<Signature removed by moderator>

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Adobe Employee ,
Feb 20, 2013 Feb 20, 2013

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MeAndFriends please see message #41 and #43 for information regarding how to contact our support team.  You will want to contact our support team so they can work with you directly to verify your subscriptions.

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Community Beginner ,
May 11, 2012 May 11, 2012

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I paid for this thing, i was able to download Photshop CS 6 Ok but now it wants a serial number or for me to pay up. I did nto get a welcome letter, I never heard form anyone after I paid for th subscription. So what happens now

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Adobe Employee ,
May 12, 2012 May 12, 2012

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Community Beginner ,
Jan 25, 2013 Jan 25, 2013

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Here is a fix that has worked for us. Click on License the software. If the next screen comes up and wants to log you on with your user id, click "not my id." On the next screen re-enter your log on and password and the software should activate.

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Community Beginner ,
May 11, 2012 May 11, 2012

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Problem shows on OS X 10.7.3 also - even after confirming/verifying the eMail adress and rebooting. Any further idea on how to solve that puzzle and get the apps running in trial mode to full operational mode?

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Community Beginner ,
May 11, 2012 May 11, 2012

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BTW: Clicking "buy" button (at least in german version) brings you directly to the Adobe online store - and not to a screen where it might be possible to enter Adobe ID

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Adobe Employee ,
May 11, 2012 May 11, 2012

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RADEBAR please see http://forums.adobe.com/message/4398621#4398621 for more information regarding this.

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Community Beginner ,
May 11, 2012 May 11, 2012

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Jeff, thanks for the quick reply - just logged back into my CC account and was surprised that all the apps have been back again to "download in trial mode" - logging out and back in again - apps are back to "download".

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Adobe Employee ,
May 11, 2012 May 11, 2012

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Might have something to do with your browser cache.  You can try clearing the cache or trying a different web browser.  Sounds like your order has been fullfilled then if you have the download option

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Explorer ,
May 22, 2012 May 22, 2012

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Yep...I do steps 1, 2 and 3 everytime. Today PS asked, yesterday twice ID asked and once for Ill....clicking the License This Software button shows me signed in already.

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Adobe Employee ,
May 22, 2012 May 22, 2012

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MindofDesign are you using Mac OS 10.7.4 as well?  Have you tried running under a newly created administrator account to see if your difficulties continue?

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Participant ,
May 24, 2012 May 24, 2012

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I have bought a CC 1 year licence. Received mail from adobe. Bank account billed.

Running Macos 1,7,3.

Quite every time I start Photoshop CS 6 it says that the CC trial period has expired (I installed CS6 premium from trial a few days before CC was activated)

It ask to connect oline to activate -  then it activate properly but again next time I open ask for activation.But if I am not online it's not working !!!!

Each time i try to use camera Raw from bridge (command + R ) it says that a proper software needs to be activated before so I can't do batch processing but if I try to open one raw image in photoshop from bridge it opens camera Raw then opens properly in Photoshop CS6.

Is there a link between the two problem ?? why ask for activation every time ? how to use Camera Raw ? How to work ofline????

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New Here ,
May 24, 2012 May 24, 2012

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It doesn't work. All I get is to put a License Number. I'm using Mac OS X 10.7.4.

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Adobe Employee ,
May 24, 2012 May 24, 2012

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For new posters to this thread please try the steps offered including the associated links to the other message threads regarding this issue.

MindofDesign are you continuing to experience difficulties after activating under the newly created administrator account?

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Participant ,
May 25, 2012 May 25, 2012

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Those steps ???

1. Launch the application which says you are in trial mode.

2. On the Creative Cloud application trial screen, click on "License this Software".

3. Sign in with your Adobe ID associated with your Creative Cloud membership.

Yes I explain that I license again and again ... problem is that i have to be online to do that.

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Explorer ,
May 25, 2012 May 25, 2012

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Do I really have to create a whole new admin account?

Ill do it for testing purposes but in the meantime, opened up ID this morning to this, yesterday was Illustrator.

Screen Shot 2012-05-25 at 11.39.10.jpg

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New Here ,
May 26, 2012 May 26, 2012

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You are completely right. Create a new admin account it is not a solution, it's a bad patch.

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