3 Replies Latest reply on May 11, 2012 2:57 PM by Jeff A Wright

installer failed to initialize

zzhemmerheadzz123 May 9, 2012 12:18 PM

when i download it on the assistant at the end of it being downloaded an message comes up saying the installer faild to initialize.please download adobe support advisor to detect the problem but when i use the support adviser it says there is nothing wrong.

1. Re: installer failed to initialize

Jeff A Wright May 9, 2012 4:17 PM (in response to zzhemmerheadzz123)

Please see the steps I just posted in http://forums.adobe.com/thread/1001314. You will want to manually review your installation log as well.
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2. Re: installer failed to initialize

zzhemmerheadzz123 May 11, 2012 2:53 PM (in response to Jeff A Wright)

i can not find the file i have tried everything and nothing is working can you just explain it very simple to me please
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3. Re: installer failed to initialize

Jeff A Wright May 11, 2012 2:57 PM (in response to zzhemmerheadzz123)

If you are having difficulty locating the log file then I would recommend contacting our support team for additional assistance. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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