14 Replies Latest reply: Sep 6, 2012 9:49 AM by Nitin_Bansal RSS

    CS6 Creative Cloud Adobe Application Manager Failure

    Robert L Brown

      This was previously asked by another customer, however I believe the discussion was prematurely closed (marked as "answered") without being fully answered for all situations.

       

      Please add my name to the list of people having problems with the new Creative Cloud installer (AdobeApplicationManager). To be clear on the symptoms:

       

      1. Download the AdobeApplicationManager.dmg as prompted by Adobe.

      2. Open the DMG

      3. Run the AdobeApplicationManager. I have tried this both from within the DMG and from a copy I dragged to the desktop.

      4. The dialog box "Initializing Installer" appears. There is not a prompt for granting disk access. Only the progress bar and the quit button.

      5. Let it run for an hour -- nothing happens, except a file is created: ~/Library/Logs/AdobeDownload/LBS.log

      6. The quit button does not work.

      7. To stop the installer, I have to use Force Quit.

       

      The contents of the LBS.log:

       

      05/11/12 13:33:39:250 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | ****************Starting LBS workflow*******************

      05/11/12 13:33:39:303 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | initializing screen

       

      I attempted to re-download the DMG -- the Adobe site will not allow this. I think you are going to have to construct a clean up script to allow customers to revert their machines to the state before using the new AdobeApplicationManager. Then you will have to revisit the ApplicationManagerCode, because it is clearly incompatible with some Mac OS X Lion configurations.

       

      Clicking on an application icon in the Creative Cloud applications page will issue an URL of the form "asm://..." however there is no such helper application, and hence nothing happens.

       

       

      -- Robert L. Brown

      -- robert@rlbrown.org (this is also my Adobe ID)

        • 1. Re: CS6 Creative Cloud Adobe Application Manager Failure
          Eric Wilde Adobe Employee

          Robert,

           

          I'll get an engineer to reach out to you and help diagnose the situation. They'll contact you at the email address you gave.

           

          Thanks!

          --Eric

          • 2. Re: CS6 Creative Cloud Adobe Application Manager Failure
            bhatnaga Adobe Employee

            Hi Robert,

             

            We are sorry to hear about your troubles in using AAM. Sent you an email with request to a connect session. Meanwhile, please try a reboot while you get back to us.

             

            Regards,

            Anirudh

            • 3. Re: CS6 Creative Cloud Adobe Application Manager Failure
              Robert L Brown Community Member

              Hello Eric and Anirudh,

               

              This has been resolved in the following way, which differs from the previous solutions.

               

              1. Go to Adobe Downloads, not the Creative Cloud Apps page, but the standalone downloads.

               

              2. Choose any of the applications, preferably a small one.

               

              3. Request a download.

               

                   This will cause a fresh clean Adobe Download Assistant to be downloaded.

               

              4. After the application has been downloaded and extracted, do not run it.

               

              5. Immediately shutdown and power down the Mac. Wait about a minute.

               

                  I know, this sounds like voodoo, but I am not arguing with success.

               

              6. After restart, open your web browser, log in to the Adobe Creative Cloud Applications page.

               

              5. Click download on one of the subscription applications.

               

              6. A fresh clean Adobe Application Manager will be downloaded, extracted, and run.

               

              7. From the Adobe Application Manager, you can now download any of the Creative Cloud CS6.

               

              --- Robert Brown

              • 4. Re: CS6 Creative Cloud Adobe Application Manager Failure
                Eric Wilde Adobe Employee

                Very interesting. I wouldn't expect steps 1-4 to make a difference. My suspicion is that step 5, rebooting the Mac, is what made the difference. There really shouldn't be any interaction whatsoever between the legacy Adobe Download Assistant and the current Adobe Application Manager.

                 

                Anirudh, any ideas?

                • 5. Re: CS6 Creative Cloud Adobe Application Manager Failure
                  Robert L Brown Community Member

                  Hello Eric,

                   

                  This procedure was given to me from an Adobe support person over the phone. Is it possible that running the Adobe Download Assistant put the system in a known state, e.g. cleaning out other copies of either the assistent or manager?

                   

                  I am more surprised that the full power down is necessary. Sure, that thoroughly cleans out the RAM, but the state pages are still on the disk and are restored on the reboot. But since I tried it both ways, I know a mere restart is not enough -- you have to fully power down.

                   

                  -- Robert Brown

                  • 6. Re: CS6 Creative Cloud Adobe Application Manager Failure
                    hessml Community Member

                    OSX 10.7.4

                     

                    This doesn't work for me. Here is the sample from the activity monitor:

                     

                    Sampling process 809 for 3 seconds with 1 millisecond of run time between samples

                    Sampling completed, processing symbols...

                    Analysis of sampling AdobeApplicationManager (pid 809) every 1 millisecond

                    Process:         AdobeApplicationManager [809]

                    Path:            /Users/marty/Desktop/AdobeApplicationManager.app/Contents/MacOS/AdobeApplicationManager

                    Load Address:    0x1000

                    Identifier:      com.adobe.AdobeApplicationManager

                    Version:         6.1.51.0 (6.1.51.0)

                    Code Type:       X86 (Native)

                    Parent Process:  launchd [249]

                     

                    Date/Time:       2012-05-11 16:34:02.492 -0700

                    OS Version:      Mac OS X 10.7.4 (11E53)

                    Report Version:  7

                     

                    Call graph:

                        2837 Thread_130445   DispatchQueue_1: com.apple.main-thread  (serial)

                        + 2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9b0c  [0xab0c]

                        +   2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9bdd  [0xabdd]

                        +     2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9d94  [0xad94]

                        +       2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x1f929  [0x20929]

                        +         2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x1f7fa  [0x207fa]

                        +           2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x26f34  [0x27f34]

                        +             2837 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&)  (in AdobeApplicationManager) + 7454  [0x2a63c]

                        +               2837 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&)  (in AdobeApplicationManager) + 8240  [0x2a94e]

                        +                 2837 semop  (in libsystem_kernel.dylib) + 10  [0x99774f2a]

                        2837 Thread_130461   DispatchQueue_2: com.apple.libdispatch-manager  (serial)

                          2837 _dispatch_mgr_thread  (in libdispatch.dylib) + 53  [0x9c44685f]

                            2837 _dispatch_mgr_invoke  (in libdispatch.dylib) + 969  [0x9c447e10]

                              2837 kevent  (in libsystem_kernel.dylib) + 10  [0x9977490a]

                     

                    Total number in stack (recursive counted multiple, when >=5):

                     

                    Sort by top of stack, same collapsed (when >= 5):

                            kevent  (in libsystem_kernel.dylib)        2837

                            semop  (in libsystem_kernel.dylib)        2837

                     

                    Binary Images:

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                    0x969ae000 - 0x96a0bffb  com.apple.htmlrendering (76 - 1.1.4) <743C2943-40BC-36FB-A45C-3421A394F081> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering

                    0x96cba000 - 0x96d2efff  com.apple.CoreSymbolication (2.2 - 73.2) <FA9305CA-FB9B-3646-8C41-FF8DF15AB2C1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n

                    0x96d2f000 - 0x96d42ff8  com.apple.MultitouchSupport.framework (231.4 - 231.4) <083F7787-4C3B-31DA-B5BB-1993D9A9723D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t

                    0x96d43000 - 0x96d83ff7  com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices

                    0x97dda000 - 0x97e03ffe  com.apple.opencl (1.50.69 - 1.50.69) <2601993F-F3B3-3737-91AE-4A5795C52CD5> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

                    0x97e04000 - 0x97f66ffb  com.apple.QuartzCore (1.7 - 270.4) <6BC84C60-1003-3008-ABE4-779EF7B4F524> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

                    0x97f67000 - 0x97f6bff3  libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib

                    0x97f6c000 - 0x97ff9ff7  com.apple.CoreText (220.20.0 - ???) <0C3EDD4F-6112-353A-8A3A-8D630182C22A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText

                    0x98005000 - 0x9800dff5  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib

                    0x98133000 - 0x981c0fe7  libvMisc.dylib (325.4.0 - compatibility 1.0.0) <F2A8BBA3-6431-3CED-8CD3-0953410B6F96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib

                    0x9890d000 - 0x9896fff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib

                    0x98970000 - 0x989d5ff7  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib

                    0x989d6000 - 0x989e1ffb  com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <A1764D2F-EB84-33DC-9ED5-CDA3B468FF3E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition

                    0x98a0d000 - 0x98a56ff7  libGLU.dylib (??? - ???) <5EE0B644-FAD6-3E3C-A380-9B0CDA0B6432> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

                    0x98a57000 - 0x98ad2ffb  com.apple.ApplicationServices.ATS (317.11.0 - ???) <42238C8B-C93F-3369-A500-EC0F10EB2C80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS

                    0x98ad3000 - 0x98ad3fff  com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

                    0x98ade000 - 0x98adefff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib

                    0x98af0000 - 0x98af4fff  libGIF.dylib (??? - ???) <A6F1ACAE-7B9B-3B3F-A54A-ED4004EA1D85> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib

                    0x98af5000 - 0x98afaffd  libGFXShared.dylib (??? - ???) <1CA9B41B-2C61-38F8-ABAC-1D5511478F5C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

                    0x98afb000 - 0x98b03fff  com.apple.DiskArbitration (2.4.1 - 2.4.1) <28D5D8B5-14E8-3DA1-9085-B9BC96835ACF> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

                    0x98e4b000 - 0x98e4fffd  IOSurface (??? - ???) <EDDBEE65-1EB8-33A7-9972-E361A3508234> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

                    0x98f68000 - 0x98f6aff7  libdyld.dylib (195.5.0 - compatibility 1.0.0) <637660EA-8D12-3B79-B644-041FEADC9C33> /usr/lib/system/libdyld.dylib

                    0x98f74000 - 0x98f75ff7  libquarantine.dylib (36.6.0 - compatibility 1.0.0) <600909D9-BD75-386E-8D3E-7CBD29079DF3> /usr/lib/system/libquarantine.dylib

                    0x98f76000 - 0x98fa4fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <30189C33-6ADD-3142-83F3-6114B1FC152E> /usr/lib/libSystem.B.dylib

                    0x98fa5000 - 0x993a7ff6  libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

                    0x9963c000 - 0x9975afec  com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage

                    0x9975b000 - 0x99779ff7  libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <3705DE40-E00F-3E37-ADB0-D4AE5F9950F5> /usr/lib/system/libsystem_kernel.dylib

                    0x9977a000 - 0x99788fff  com.apple.opengl (1.7.7 - 1.7.7) <2D362F15-5EA6-37B6-9BCB-58F2C599ACDA> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

                    0x99789000 - 0x99796fff  libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

                    0x99797000 - 0x997b3ff5  com.apple.GenerationalStorage (1.0 - 126.1) <E622F823-7D98-3D13-9C3D-7EA482567394> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage

                    0x99aa7000 - 0x99ab2ffe  libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <4A7FCD28-9C09-3120-980A-BDF6EDFAAC62> /usr/lib/libbz2.1.0.dylib

                    0x99ab3000 - 0x99ae9ff7  com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

                    0x99aea000 - 0x99aebffd  libCVMSPluginSupport.dylib (??? - ???) <22B85645-AA98-372B-BB55-55DCCF0EC716> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib

                    0x99aec000 - 0x99af2ffd  com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore

                    0x99af3000 - 0x99af6ffb  com.apple.help (1.3.2 - 42) <DDCEBA10-5CDE-3ED2-A52F-5CD5A0632CA2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help

                    0x99af7000 - 0x99afbfff  com.apple.CommonPanels (1.2.5 - 94) <3A988595-DE53-34ED-9367-C9A737E2AF38> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels

                    0x99b33000 - 0x99b84ff9  com.apple.ScalableUserInterface (1.0 - 1) <C3FA7E40-0213-3ABC-A006-2CB00B6A7EAB> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface

                    0x99b85000 - 0x99b86ff4  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <6DE3FDC7-0BE0-3791-B6F5-C15422A8AFB8> /usr/lib/system/libremovefile.dylib

                    0x99b87000 - 0x99c77ff1  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib

                    0x99c78000 - 0x99cd1fff  com.apple.HIServices (1.21 - ???) <5F4D3797-32E2-3709-85F4-4B56515A17D7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices

                    0x99d2f000 - 0x99e81fff  com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <E369AC9E-F548-3DF6-B320-9D09E486070E> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

                    0x99e82000 - 0x99f4dfff  libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <52421B00-79C8-3727-94DE-62F6820B9C31> /usr/lib/system/libsystem_c.dylib

                    0x99f4e000 - 0x9a42aff6  libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib

                    0x9a42e000 - 0x9a53fff7  libJP2.dylib (??? - ???) <845C74F4-1074-3983-945F-EB669538CAA9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJP2.dylib

                    0x9a547000 - 0x9a551ff2  com.apple.audio.SoundManager (3.9.4.1 - 3.9.4.1) <2A089CE8-9760-3F0F-B77D-29A78940EA17> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound

                    0x9a552000 - 0x9a9c7ff7  FaceCoreLight (1.4.7 - compatibility 1.0.0) <3E2BF587-5168-3FC5-9D8D-183A9C7C1DED> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight

                    0x9a9c8000 - 0x9aa37fff  com.apple.Heimdal (2.2 - 2.0) <2E1B8779-36D4-3C62-A67E-0034D77D7707> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

                    0x9aa38000 - 0x9ab0eaab  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <2E272DCA-38A0-3530-BBF4-47AE678D20D4> /usr/lib/libobjc.A.dylib

                    0x9ab17000 - 0x9ac0fff7  libFontParser.dylib (??? - ???) <1A0DA421-62B2-3AA7-9F62-0E01C1887D09> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib

                    0x9ac9c000 - 0x9acc1ff9  libJPEG.dylib (??? - ???) <743578F6-8C0C-39CC-9F15-3A01E1616EAE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib

                    0x9b090000 - 0x9b097ffd  com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

                    0x9b098000 - 0x9b09aff9  com.apple.securityhi (4.0 - 1) <BD367302-73C3-32F4-8080-E389AE89E434> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI

                    0x9b0f8000 - 0x9b123fff  com.apple.GSS (2.2 - 2.0) <2C468B23-FA87-30B5-B9A6-8C5D1373AA30> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

                    0x9b125000 - 0x9b135ff7  libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib

                    0x9b3bc000 - 0x9b458fef  com.apple.ink.framework (1.4 - 110) <1A3E2916-60C1-3AC1-86BF-202F6567B228> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink

                    0x9bad8000 - 0x9bb6fff3  com.apple.securityfoundation (5.0 - 55116) <EB53CEF7-4836-39FD-B012-6BC122ED4CE9> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

                    0x9bf12000 - 0x9bf15ffd  libCoreVMClient.dylib (??? - ???) <361CCFAF-8565-383F-915F-0B059C793E42> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib

                    0x9bf40000 - 0x9bf62ffe  com.apple.framework.familycontrols (3.0 - 300) <5BCCDDC2-AFAC-3290-AEEF-23B2664CA11F> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls

                    0x9bf7b000 - 0x9bfb8ff7  libcups.2.dylib (2.9.0 - compatibility 2.0.0) <1C757924-4E54-3522-A885-99795EA10228> /usr/lib/libcups.2.dylib

                    0x9c215000 - 0x9c215fff  com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

                    0x9c2d4000 - 0x9c2d5ff0  libunc.dylib (24.0.0 - compatibility 1.0.0) <BCD277D0-4271-3E96-A4A2-85669DBEE2E2> /usr/lib/system/libunc.dylib

                    0x9c2db000 - 0x9c2dfff7  com.apple.OpenDirectory (10.7 - 146) <4986A382-8FEF-3392-8CE9-CF6A5EE4E365> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

                    0x9c2e0000 - 0x9c3a0ffb  com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync

                    0x9c3a1000 - 0x9c3befff  libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib

                    0x9c3c6000 - 0x9c3c6fff  com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

                    0x9c408000 - 0x9c444ffa  libGLImage.dylib (??? - ???) <504E7865-571E-38B4-A84A-D7B513AC84F5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

                    0x9c445000 - 0x9c453fff  libdispatch.dylib (187.9.0 - compatibility 1.0.0) <2F918480-12C8-3F22-9B1A-9B2D76F6F4F5> /usr/lib/system/libdispatch.dylib

                    0x9c454000 - 0x9c75eff3  com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

                    0x9c75f000 - 0x9c765ffb  com.apple.print.framework.Print (7.4 - 247.3) <CB075EEE-FA1F-345C-A1B5-1AB266FC73A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print

                    0x9c766000 - 0x9c80afff  com.apple.QD (3.40 - ???) <3881BEC6-0908-3073-BA44-346356E1CDF9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD

                    0x9c80b000 - 0x9c82dff8  com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis

                    0x9c9b8000 - 0x9c9c8fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

                    0x9c9c9000 - 0x9c9d7fff  libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib

                    0x9c9d8000 - 0x9c9dfff7  libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <47DB9E1B-A7D1-3818-A747-382B2C5D9E1B> /usr/lib/system/libsystem_notify.dylib

                    0x9ca4b000 - 0x9cd91ff3  com.apple.HIToolbox (1.9 - ???) <409E6397-0DCB-3431-9CCC-368317C62545> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox

                    0x9cde6000 - 0x9cdfbff7  com.apple.ImageCapture (7.0.1 - 7.0.1) <1C8933A9-C7C6-36E9-9D8B-0EF08ACA3315> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture

                    0x9cdfc000 - 0x9ceccffb  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <94798A2B-4C7A-30EA-9920-283451BDB9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO

                    0x9cf0a000 - 0x9cf0bfff  libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib

                    0x9cf38000 - 0x9cf38fff  libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <7EFAD88C-AFBC-3D48-BE14-60B8EACC68D7> /usr/lib/system/libdnsinfo.dylib

                    Sample analysis of process 809 written to file /dev/stdout

                    • 7. Re: CS6 Creative Cloud Adobe Application Manager Failure
                      saurabhGupta1403 Adobe Employee

                      Hi,

                       

                      Please have a look at this post where it has been discussed and resolved: http://forums.adobe.com/message/4399026#4399026

                       

                      Try restarting the machine and also not the permission which have been discussed on the above post.

                       

                      -thanks

                      Saurabh Gupta

                      • 8. Re: CS6 Creative Cloud Adobe Application Manager Failure
                        featureplan

                        I followed all the steps and still can't install, rebooted many times too. Adding the asu.trace didn't generate a trace however. Is there some contents that need to be put in that file?

                        • 9. Re: CS6 Creative Cloud Adobe Application Manager Failure
                          David__B Employee Hosts

                          Hi Robert,

                           

                          I'm moving your question over to our download/installation forum.

                           

                          For general Creative Cloud Membership questions, here is the FAQ link:

                          http://www.adobe.com/products/creativecloud/faq.html

                           

                          -Dave

                          • 10. Re: CS6 Creative Cloud Adobe Application Manager Failure
                            regsquires Community Member

                            After following a few of these workarounds my AAM just bounces in the dock now. Come on Adobe. Not a great start.

                            • 11. Re: CS6 Creative Cloud Adobe Application Manager Failure
                              saurabhGupta1403 Adobe Employee

                              Sorry for the trouble. Please use this cleaner tool to clean Adobe Application Manager from your system: http://www.adobe.com/support/contact/cscleanertool.html

                               

                              Then as discussed in that thread, put the asu.trace file and then send me the detailed logs. I would be happy to help.

                              • 12. Re: CS6 Creative Cloud Adobe Application Manager Failure
                                saurabhGupta1403 Adobe Employee

                                Just put an empty asu.trace file (note that the extension is .trace). Then send me the logs here:

                                 

                                ~/Library/Logs/AdobeDownload/DLM.log

                                ~/Library/Logs/AdobeDownload/LBS.log

                                 

                                Thanks

                                • 13. Re: CS6 Creative Cloud Adobe Application Manager Failure
                                  kmroberts Community Member

                                  I have an iMac 27 that is two years old, and having the same problem . . .

                                  • 14. Re: CS6 Creative Cloud Adobe Application Manager Failure
                                    Nitin_Bansal Adobe Employee

                                    Hi @kmroberts,

                                     

                                    Can you try the following steps and see if it resolves the issue:

                                     

                                    1.) From 'Go' Menu invoke 'Go to Folder' and enter '~/Applications'.

                                    2.) Check if 'Adobe' folder is present.

                                    3.) If present, then rename the the folder.

                                    4.) Try installation now.

                                     

                                    If the above steps do not resolve the issue, try the following:

                                     

                                    1.) Rename 'Adobe Applicaiton Manager' folder at '/Application/Utilities'

                                    2.) Try installation now.

                                     

                                    Do let us know if this works.