13 Replies Latest reply: Nov 27, 2012 7:36 PM by MaryBlight RSS

    Missing Apps

    doronski

      On my secondary PC, I only have 13 Apps, no premiere, AE or Grader. What is wrong?

        • 1. Re: Missing Apps
          saurabhGupta1403 Adobe Employee

          Is it a 32 bit system. These apps are not supported on 32 bit Os.

          • 2. Re: Missing Apps
            Brendie

            Simular problem!  Only 12 apps show on the website as well as in the application manager (missing Bridge, AE, PR, EG, SG).  How do I get these apps?

            • 3. Re: Missing Apps
              saurabhGupta1403 Adobe Employee

              Bridge is not shown as a full App. It is installed as a part of other applications (like photoshop, illustrator etc. )

               

              These apps will not be shown on a 32 bit system as these are only supported on 64 bit systems. Can you please confirm your Os and bit configuration. 

              • 4. Re: Missing Apps
                KeyStudio Community Member

                Oh. I have been looking for it, too.

                 

                Does that mean one of those apps have to be launched in order to use Bridge?

                 

                If so, that's too bad. I use Bridge most of the time as a stand-alone, and there was nothing advertised to indicate it was not its own app (e.g., its own icon).

                • 5. Re: Missing Apps
                  Arpit Kapoor Employee Hosts

                  Even though Bridge is not shown as a full app and it is installed with Photoshop, that does not mean you need to launch Photoshop first, before launching bridge.

                   

                  It is a seperate application that is installed along with Photoshop.

                   

                  So, you will be able to use Bridge seperately.

                  • 6. Re: Missing Apps
                    KeyStudio Community Member

                    OK, great. Thanks! It's a very important part of my workflow–previewing Indesign files and images and PDF docs without having to open them is very helpful.

                    • 7. Re: Missing Apps
                      DiggerK Community Member

                      Same here...I'm only seeing 12 applications. Edge is the one I'm really after, that is missing. I'm on a PC laptop that's maybe two years old. Running Windows XP Professional, version 5.1.

                       

                      Is there nothing I can do, to be able to install Edge, without any system or hardware modifications? The good news is that I'm planning on getting one of the new MacBook Pros, when they are (expected to be) released in a month or two!

                       

                      But really, can't do Edge on my current machine?!

                       

                      Thanks,

                       

                      D

                      • 8. Re: Missing Apps
                        Scott Worthington Employee Hosts

                        The system requirements for Edge Preview are:

                        • Intel® Pentium® 4 or AMD Athlon® 64 processor
                        • Windows 7 or Windows Vista®
                        • Windows XP is NOT supported
                        • 1 GB of RAM
                        • 200 MB of available hard-disk space for installation
                        • 1280x800 display with 16-bit video card
                        • Broadband Internet connection required for online services and to validate Subscription Edition (if applicable) on an ongoing basis.

                         

                        Adobe Edge does not support Windows XP.

                         

                        Unfortunately DiggerK, it will not be an option on your current machine.

                        • 9. Re: Missing Apps
                          Brendie Community Member

                          My PC is a 32Bit running Windows XP.  However, I do see all apps on my IMac and MacBook Pro.  My PC is my main computer - wish I could have all apps on this computer!  Didn't realize the specs before joining.  Thanks for your help!

                          • 10. Re: Missing Apps
                            saurabhGupta1403 Adobe Employee

                            Edge is not supported on windows XP. This is as per the system requirements of Edge.

                            • 11. Re: Missing Apps
                              MaryBlight Community Member

                              Hi Scott, it would be appreciated if you could put a note about Edge not being supported for XP on the paid cloud login page. I just spent a frustrating hour wandering around various Adobe help pages and logins wondering why I could not see that icon. Searches in this help area on 'unable to download Edge Animate' did not lead me to this or another relevant answer either. Totally frustrating.

                               

                              I guess I get a day off now as I am home on my old XP laptop and not at work on my Windows 7 computer. What to do.

                              • 12. Re: Missing Apps
                                John Waller CommunityMVP

                                MaryBlight wrote:

                                 

                                Hi Scott, it would be appreciated if you could put a note about Edge not being supported for XP on the paid cloud login page. I just spent a frustrating hour wandering around various Adobe help pages and logins wondering why I could not see that icon. Searches in this help area on 'unable to download Edge Animate' did not lead me to this or another relevant answer either. Totally frustrating.

                                Seconded.

                                • 13. Re: Missing Apps
                                  MaryBlight Community Member

                                  Hi Sarah,

                                   

                                  Yes but I took an HOUR to find that out. How about making it completely obvious, up front on the Cloud home page where you download products? It is one line on a webpage, and would add immensely to customer satisfaction.

                                   

                                  Burying information four pages down in a product blurb is just begging for that information to be missed.

                                   

                                  Thanks,

                                   

                                  Mary