I'm so sorry for your trouble. I'll alert our customer service team. May I use the email address you have in this forum?
Adobe Community Help team
Sorry to piggyback here, but I'm having a similar problem, especially with elements and touch. I can't find a place to post and return for answers.
I'm sorry you've been having the same problems.
Here are two places you can get answers from community experts about Photoshop Elements and Photoshop Touch.
For Photoshop Elements: http://forums.adobe.com/community/photoshop_elements
For Photoshop Touch: http://forums.adobe.com/community/creative_cloud_touch_apps/adobe_photoshop_touch
I hope that helps.