1 2 Previous Next 53 Replies Latest reply: Sep 6, 2012 3:54 PM by Noel Carboni RSS

    Community Professionals Get their Own Style?

    martcol Community Member

      So, in a thread, a Community Professional gets a style that looks identical or at least very similar to a correct answer and they get their name in red.

       

      Accepting any reasons that a CP might need to be distinguished in some way I don't like the implication that an answer is a correct answer simply because a CP offers it.  OK, so style them differently but not it like this.

       

      Sometimes a CP might be contributing to discussion where an answer isn't needed or they may be asking for a bit more clarification.

       

       

      There, I said it!

       

      Martin

        • 1. Re: Community Professionals Get their Own Style?
          Jacob Bugge CommunityMVP

          I am with Martin on this, hi Martin.

           

          The threads have become rather messy, with both time and effort being wasted on our having to disregard, or should I say undistinguish, what should not be distinguished from the rest in the first place.

           

          The same applies to Employees.

           

          Whatever anyone wants to obtain, the text under the Avatars must be quite sufficient.

          • 2. Re: Community Professionals Get their Own Style?
            Dave Merchant CommunityMVP

            That's not actually the case. A correct answer within the thread is marked with green side borders, but is not filled in white unless the answer was provided by one of us. The quoted correct answer within the question is always filled in white, irrespective of who it came from, but that's simply because the Adobe corporate styling keeps everything in shades of gray. Usernames don't change, but we do have colors for the classes of membership.

             

            See http://forums.adobe.com/message/4395537#4395537 (correct answer from a normal user) and http://forums.adobe.com/message/4394216#4394216 (correct answer from an ACP).

            • 3. Re: Community Professionals Get their Own Style?
              Noel Carboni Community Member

              Nit picking the terminology aside, Martin is right - there is a SIGNIFICANT differentiation and in fact a Community Professional looks just like an Employee.

               

              No disrespect intended for the Community Professionals, who do a great job, but maybe a slightly lighter shade of gray than we peon users get would be more appropriate, not employee orange and white.

               

              -Noel

              • 4. Re: Community Professionals Get their Own Style?
                Jacob Bugge CommunityMVP

                To elaborate on the first post, I believe the least messy and easiest read is obtained by avoiding differently coloured posts as distinction between posters, in other words no special background colour, neither for employees nor for community professionals, nor for silly posters, nor for ...

                 

                As has been said many times, these are user forums, and both employees and community professionals, at least predominantly, partake on a voluntary basis.

                 

                As I said, all we need to know (and maybe more) is already shown in connexion with the avatar.

                • 5. Re: Community Professionals Get their Own Style?
                  Kurt Gold Community Member

                  The new typography in that forum is atrocious.

                   

                  The so-called Community Professional decoration is ludicrous.

                   

                  Adobe, Adobe …

                  • 7. Re: Community Professionals Get their Own Style?
                    Claudio González CommunityMVP

                    Jacob Bugge wrote:

                     

                    To elaborate on the first post, I believe the least messy and easiest read is obtained by avoiding differently coloured posts as distinction between posters, in other words no special background colour, neither for employees nor for community professionals, nor for silly posters, nor for ...

                     

                    As has been said many times, these are user forums, and both employees and community professionals, at least predominantly, partake on a voluntary basis.

                     

                    As I said, all we need to know (and maybe more) is already shown in connexion with the avatar.

                    I couldn't agree more withi this. And I do hope we'll soon get back what used to be connected to one's avatar...

                    • 8. Re: Community Professionals Get their Own Style?
                      martcol Community Member

                      I'm not bothered that ACPs get some kind of way of distinguishing their posts.  What I don't like is that the default styles give an impression of superiority to other posts.  If a post has prominence in a thread it has to be based on the accuracy of its content, the contribution to discussion and/or the value to the OP.

                       

                      Traditionally forums are places that are Egalitarian.  An environment where people are encouraged to participate in discussion on the basis that they are prepared to share knowledge, discovery, skill and ideas.  What sets people apart is open contribution to the community and the value of what is said.

                       

                      Whilst I don't like the way that ACP post appear to have an elavted status because of the styling, I o appreciate the comments they make which are often authoritative.  I prefer to make my own mind up on that.

                       

                      I think that one way that I fiund helpful to identify and way the potential contribution of a poster was to note the time on the forums and number of posts.  So now the ACPs have this special position emphasised by a unique style and others have no immediate way of emphasising their own commitment to the community.

                       

                      I'm not knocking ACPs.  I just think that if the forums represent the Adobe Community why not make every effirt to maintain a sense of community across its membership?

                       

                      Martin

                      • 9. Re: Community Professionals Get their Own Style?
                        john beardsworth CommunityMVP

                        I agree with Martin's points. The previous way of distinguishing "community professionals" was about the right level and did not give undue visual preference to their comments over those from other frequent posters who have equal or greater knowledge.

                         

                        For a few reasons, whoever approved this redesign needs to think again.

                        • 10. Re: Community Professionals Get their Own Style?
                          Jacob Bugge CommunityMVP

                          In addition to what has been said already, one important aspect is that the term Community Professional denotes that the Community Member in question has made a certain kind of contributions in connexion with one or more specific Adobe applications relevant to specific forums, but it is shown in every post in every thread in every forum, regardless of the actual level of knowledge and experience relevant in that connexion.

                           

                          Apart from possibly misleading others, this may also put an unreasonable pressure on the Community Professional, especially when posting as one of the less experienced users.

                          • 11. Re: Community Professionals Get their Own Style?
                            john beardsworth CommunityMVP

                            Jacob Bugge wrote:

                             

                            In addition to what has been said already, one important aspect is that the term Community Professional denotes that the Community Member in question has made a certain kind of contributions in connexion with one or more specific Adobe applications relevant to specific forums, but it is shown in every post in every thread in every forum, regardless of the actual level of knowledge and experience relevant in that connexion.

                             

                            Absolutely correct.

                            • 12. Re: Community Professionals Get their Own Style?
                              martcol Community Member

                              That's a good point too Jacob (Hello to you too),

                               

                              I think that Dave Merchant's post in this discussion actually makes my point.  Whether these are Adobe's muted tones or not that post stands out markedly from everything else on the page.  It doesn't compete with the darker grays, the avatars, the Blue buttons or the Adobe logo.  It just pops out and when you (I) first open the discussion it leaps out of the page.  Adding the red title also adds emphasis.  The fact that it is in this discussion also relates to my point because there isn't really a definitive or correct "answer" but the style alone gives that one post prominence that suggests seniority or legitimacy in some non-egalitarian way.

                               

                              In my mind, a person's status (any person) on any board comes from their knowledge, skill  competence and accuracy, persistence, kindness and generosity.  This will probably apply most to the person's own area of expertise.  I also think that for me, the most immediate way that I have always found helpful in weighing up the value of a single post is to take a look at the number of posts made.  Hmmm, I'm probably an exception to my own rule there as I have a tendency to post drivel although, it is kind and generous drivel I hope ;-)

                               

                              Martin

                              • 13. Re: Community Professionals Get their Own Style?
                                john beardsworth CommunityMVP

                                Adobe are going to have to be very careful not to alienate those of us with similar or greater expertise than posters with the "community professional" badge (some of whom only seem to show up to help when it's the time of year for their badge renewal!).

                                 

                                If you give excessive prominence to those folks, and so make others' contributions seem less persuasive or valuable, you'll find creative people can be... creative!


                                John


                                "Thousands of posts here, some sharp, most intended to be helpful"

                                • 14. Re: Community Professionals Get their Own Style?
                                  Claudio González CommunityMVP

                                  In my opinion, instead of stressing the artificial and meaningless castes differences in the forums (the old "community expert/employee/member" badges by out names is all that is needed), it would be more useful that moderators were identified as such by a similar badge. There is no reason for keeping them secret; and it is a normal practice in other non-Adobe forums I frequent.

                                  • 15. Re: Community Professionals Get their Own Style?
                                    Dave Merchant CommunityMVP

                                    Post counts and points are coming back, and your activity right now is still aggregating towards your scores. I agree that many people use post counts as an indication of who knows most about a topic, but that's not always accurate. The forums certainly do have a great bunch of frequent-posters who know their chosen products very well, but equally you will find engineers with very low post counts dropping by to help with specific questions - they may not say much but what they do say should be correct, as they wrote the program! The points system is intended to help differentiate the 'expertise' of regular users, as you only gain points for helpful and correct answers, but it doesn't give much insight for new or infrequent visitors.

                                     

                                    I also agree that  ACPs don't have to know more than anyone else in a thread, but statistically they do know more than the average, simply because the ACP program selects only the best people from the developer community. We also have a responsibility to provide the most reliable answers we can - for example I use Flex but I'm nowhere close to being an expert in it, so I don't answer questions in those forums.

                                     

                                    To clarify, there are currently four groups of people on here with some form of special status: employees, ACPs, hosts (moderators) and administrators. These groups are not firewalled; many are in more than one category,  not all ACPs or employees are hosts, and vice-versa. Hosts are not identified by default as  in the past people bombarded them with  messages.

                                    • 16. Re: Community Professionals Get their Own Style?
                                      john beardsworth CommunityMVP

                                      "the ACP program selects only the best people from the developer community"

                                       

                                      Nonsense. "Some of" would be fair. But the point is that posts by "community professionals" are being given undue prominence by this shambolic forum upgrade. Hey ho.

                                      • 17. Re: Community Professionals Get their Own Style?
                                        Dave Merchant CommunityMVP

                                        I didn't say it selected all the best people, but Adobe is clear that those it does allow into the ACP program are recognized experts in their fields. It's not at all easy to get in, and we all have to re-qualify every year. Bear in mind there are millions of people using Adobe software on a daily basis, but we can fit all the ACPs into one room at MAX with space for dancing. We're proud of our membership, I won't apologize for that.

                                         

                                        Personally I don't care if my posts are gray or white, but Adobe have decided on the layout and I'm simply trying to explain the reasoning.

                                        johnbeardy wrote:

                                         

                                        "the ACP program selects only the best people from the developer community"

                                         

                                        Nonsense. "Some of" would be fair. But the point is that posts by "community professionals" are being given undue prominence by this shambolic forum upgrade. Hey ho.

                                        • 18. Re: Community Professionals Get their Own Style?
                                          john beardsworth CommunityMVP

                                          Don't bother - you clearly can't.

                                          • 19. Re: Community Professionals Get their Own Style?
                                            martcol Community Member

                                            Dave Merchant wrote:

                                             

                                            I didn't say it selected all the best people, but Adobe is clear that those it does allow into the ACP program are recognized experts in their fields. It's not at all easy to get in, and we all have to re-qualify every year. Bear in mind there are millions of people using Adobe software on a daily basis, but we can fit all the ACPs into one room at MAX with space for dancing. We're proud of our membership, I won't apologize for that.

                                             

                                             

                                            I'm intrigued at the thought of a group of ACPs in a small room dancing.  My intention was never to call into question the value of the contribution of this group of people or to acknowledge that there should be some idicator of thier position.  I just think that doing this by adding the style to the whole post makes that post appear elevated in some way probably because it is very like a correct answer.

                                             

                                             

                                            Dave Merchant wrote:

                                             

                                            Personally I don't care if my posts are gray or white...

                                             

                                            I think what I am saying is that I do.

                                             

                                            Martin

                                            • 20. Re: Community Professionals Get their Own Style?
                                              Phillip Jones Community Member

                                              Why not do like in MS Answers Groups put yor title of authority beside the Picture ad name above

                                              Here is example of mine.

                                              How do I get a data series to become the x-axis in a chart? - Microsoft Answers.png

                                              • 21. Re: Community Professionals Get their Own Style?
                                                Jacob Bugge CommunityMVP

                                                We never see you in tartan here, Phillip.

                                                • 22. Re: Community Professionals Get their Own Style?
                                                  Phillip Jones Community Member

                                                  Differrent Picture of me. Actually newer. Last I tried I could not edit any thing in Profile kept getting error message.

                                                   

                                                  Tried again and have upload the Tartan Image. As son as it's approved in abut 4 days I'll use it as my avatar image.

                                                  • 23. Re: Community Professionals Get their Own Style?
                                                    Jacob Bugge CommunityMVP

                                                    Then we shall hope that it represents none of the banned clans, Phillip.

                                                    • 24. Re: Community Professionals Get their Own Style?
                                                      Phillip Jones Community Member

                                                      As far as I know the Jones Family I came from originated in England. However my Mother's side of the Family both the Fulcher's and the Harris' came  from Scottland. 

                                                      • 25. Re: Community Professionals Get their Own Style?
                                                        Jacob Bugge CommunityMVP

                                                        Evidently, both are among the approved clans, Phillip.

                                                        • 26. Re: Community Professionals Get their Own Style?
                                                          Phillip Jones Community Member

                                                          That's a relief! The Shirt is from a  Company called Haband and the had several different color combo for this pattern. Picture was taken with PhotoBooth. My MacBook Pro has built in iSight camera and Microphone.

                                                           

                                                          Let's get on to serious stuff or else we will be yanked from the forum.  Remember they don't tolarate friendly back and forth.

                                                          • 27. Re: Community Professionals Get their Own Style?
                                                            PECourtejoie CommunityMVP

                                                            Will you two stop with the friendly back and forth?

                                                             

                                                            What I'm missing is a slightly different color for the original poster (not as contrasty as this white on grey).

                                                            I also find the color of the background of the answers by Employees and ACP distractful, and that could be easily mistaken for a correct answer, even if they might often be the ones that post them. A tone similar to the one that one gets when squinting at the quotes might be better.

                                                            • 28. Re: Community Professionals Get their Own Style?
                                                              Noel Carboni Community Member

                                                              Phillip Jones wrote:

                                                               

                                                              Remember they don't tolarate friendly back and forth.

                                                               

                                                              It's a nice thing to see pleasant interactions.  Up to now it was only a theory that such things could exist in this universe.

                                                               

                                                              But you're right, it's quite out of character on the Adobe forums, where smart, creative people collide all the time.  So just in case, I suggest ending all pleasant posts with the phrase "You idiots!"

                                                               

                                                              You idiots! 

                                                               

                                                              -Noel

                                                              • 29. Re: Community Professionals Get their Own Style?
                                                                Claudio González CommunityMVP

                                                                Pierre, my proposition -apparently shared by not a few- is to  completely eliminate the different backgrounds in messages. There are, or should not be, castes in the forums. If there are legitimate differences -employee, participat, moderator, even perhaps community professional- it is enough to identify them poperly in the zone near their avatars, as it used to be. Not to mention the fact that this proliferation of colors is distracting at best.

                                                                • 30. Re: Community Professionals Get their Own Style?
                                                                  the_wine_snob CommunityMVP

                                                                  Claudio,

                                                                   

                                                                  You will get a "+1" from me on about everything stated.

                                                                   

                                                                  Now, I did like the "alternating backgrounds" of yore, as they were subtle, but aiding in reading the entire thread.

                                                                   

                                                                  A keyline has been added to differentiate between posts, and that is an improvement, but I would campaign for subtle, alternating backgrounds.

                                                                   

                                                                  I strongly second having one's "status" displayed below their avatar, again, just as it was, though perhaps smaller.

                                                                   

                                                                  I sort of feel that the designers (redesigners), felt the need to "do something," whether it was an improvement, or not.

                                                                   

                                                                  After a full week, plus a few days to digest the input, I have more "Dislikes," that "Likes," with the new design, but that might just be me.

                                                                   

                                                                  Hunt

                                                                  • 31. Re: Community Professionals Get their Own Style?
                                                                    Noel Carboni Community Member

                                                                    It's not just you, Bill.  But one thing is certain:  We CAN still communicate with it, glitches and all.

                                                                     

                                                                    -Noel

                                                                    • 32. Re: Community Professionals Get their Own Style?
                                                                      Phillip Jones Community Member

                                                                      Claudio González wrote:

                                                                       

                                                                      Pierre, my proposition -apparently shared by not a few- is to  completely eliminate the different backgrounds in messages. There are, or should not be, castes in the forums. If there are legitimate differences -employee, participat, moderator, even perhaps community professional- it is enough to identify them poperly in the zone near their avatars, as it used to be. Not to mention the fact that this proliferation of colors is distracting at best.

                                                                      Another way to put it. We all put our pants on exactly the same way, one leg at a time. when it comes to the forums we are all equals. Sure some of us have more knowledge and there should be some way of letting us know under/over or around your Avatar is sufficient.

                                                                       

                                                                      just ditch the Grey (gray) the world dull and drab enough.  It's a downer.

                                                                      • 33. Re: Community Professionals Get their Own Style?
                                                                        PECourtejoie CommunityMVP

                                                                        Claudio, I think that indeed, most of us are in agreement.

                                                                        I also liked the subtle alternating backgrounds, but the new uniform look with a line grew on my, given the title of the post that participates in the separation of the posts.

                                                                        The grey is in line with the rest of the Adobe site, the creative cloud, Adobe.tv, etc.

                                                                        • 34. Re: Community Professionals Get their Own Style?
                                                                          Noel Carboni Community Member

                                                                          You know that the text is not actually black either, right?

                                                                           

                                                                          Maybe the dark gray text on light gray background is a conspiracy by all the young web designers to drive us old folks (who know what quality looks like but prefer it to be easier to see), away from the computer, in order to make their lives easier.

                                                                           

                                                                          -Noel

                                                                          • 35. Re: Community Professionals Get their Own Style?
                                                                            Jacob Bugge CommunityMVP

                                                                            Noel,

                                                                             

                                                                            But one thing is certain:  We CAN still communicate with it, glitches and all.

                                                                             

                                                                            And right now we do it all the time.

                                                                             

                                                                            Maybe that is the real reason for the new skin: the thread/post count here in the Forum Comments forum was getting a bit low so it was decided to do something to get it going again. That, at least, has been successful.

                                                                            • 36. Re: Community Professionals Get their Own Style?
                                                                              station_two Community Member

                                                                              Phillip Jones wrote:

                                                                               

                                                                              …just ditch the Grey (gray) the world dull and drab enough.  It's a downer.

                                                                               

                                                                              PJ, that is easily achieved with a single Firefox Add-on: it's called "No Color".  You can toggle it on and off with a single click, and it doesn't slow you down all.

                                                                               

                                                                              https://addons.mozilla.org/en-US/firefox/addon/no-color/?src=search

                                                                              • 37. Re: Community Professionals Get their Own Style?
                                                                                station_two Community Member

                                                                                This is what the entire page of this open thread looks like to me at the moment, with all my modifications and the No Color add-on:

                                                                                 

                                                                                Adobe-Forums_-openthread.png

                                                                                • 38. Re: Community Professionals Get their Own Style?
                                                                                  Jacob Bugge CommunityMVP

                                                                                  Now that is something, station two.

                                                                                   

                                                                                  All we need is getting the team to implement it as default or at least a one click option. They could call it Fair Forum Style.

                                                                                  • 39. Re: Community Professionals Get their Own Style?
                                                                                    Claudio González CommunityMVP

                                                                                    Very nice looking. If we could also add the missing avatars, the missing message numbers and the missing "in response to" information, it would have my vote for setting it as the default style of the forums.

                                                                                     

                                                                                    (As if our votes counted for anything in here ).

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