I sincerely apologize for any inconvenience caused.
Which plan have you bought for Creative Cloud?
I'm on Creative Cloud 1 year...
The 3rd agent, said the servers were busy and to try in two hours, like I thought he just wanted me to get off the chat, so his handle times wouldn't be affected for the day.
I tried 8 hours later, still can't load the program, cleared browser cache etc..etc..no luck. It's stuck at activation problem. I installed pshop for the first time and it says it's been activated on multiple systems.
Stephen: I am sorry,it seems to be a technical issue. Since we are from Customer Service team, Unfortunately, we don't have resource to resolve this issue.
K: Can you fix it or not?
Ali: For this issue I will give the link.
Ali: Please follow the link.
K: A link that will fix it?
Ali: It will help you to activate creative cloud.
K: Hmmm...sounds interesting...no agent has said that yet
*** I really don't believe he has a magical link that will fix my issue ***
Ali: You can go ahead and activate the product.
Ali: Is there anything else I can help you with?
*** He didn't even wait to see if the link actually works, and he's already trying to end the chat ***
*** His magical link didn't fix the issue. ***
Another day, another set of agents to chat in with, hopefully I'll get one that can resolve the issue.
Agent 6 : Amit
Agent 7 : Sandeep
Sandeep: Please try to contact the technical support and I assure you that they will help you to rectify your issue.
Agent 8 : Arun
Cancellation of Creative cloud subscription takes 2 - 3 days.
I don't believe Agent 8, so I chat in again...(until I see results, I won't believe it, so far it's all been BS)
Agent 9 : Ganesh R
First he says it can be cancelled immediately
Then later in the chat he says it will take 2 - 3 days
Ganesh R: You can contact us back if you do not hear anything from us after 3 days.
Adobe creative cloud subscription sucks sucks sucks, they need to fix it.
If adobe is going to use a activate/deactivate option then they should emulate daemon-tools. I haven't used that software for a while, but as I remember it they had a very nice system that doesn't INCONVENIENCE their customers.
- Users go to a website, and manage their own activations.
- They can see which computers are activated
- They can see which computers are no longer activated
- They can activate or deactivate on the website.
With the current adobe system,
- I can't even see which computers are activated
- The only way to manage activate/deactivate is by loading the software and doing it from the help menu...
- I can't even get to the help menu to deactivate because I'm stuck at the activation screen.
Agent 10 : Srini
Srini: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Customer support is, if you have a technical issue you`re screwed till after the weekend.
May I know the adobe id that has the Creative Cloud Subscription? You can send it to me in a private message if you are not commfortable in sharing it on a public forum. Also, can you post a screenshot of the exact error message you are seeing? Following logs will also help: amt3.log, oobelib.log. They are located at %temp% on win and /tmp on mac.(Hidden folder on mac, so use the go-->go to folder option in finder menu).
I waited all weekend to get tech support
Navin B: I apologize I could not be of much help today.
Issue seems to have been resolved.
Installing trial version, then installing cloud version with vmware thrown into the mix = activation good times
So what did you do to resolve this? I uninstalled all adobe products and reinstalled with creative cloud and still no go. Did this with adobe support. 2 days now!
I'll ask you what I asked the previous user: May I know the adobe id that has the Creative Cloud Subscription? You can send it to me in a private message if you are not commfortable in sharing it on a public forum. Also, can you post a screenshot of the exact error message you are seeing? Following logs will also help: amt3.log, oobelib.log. They are located at %temp% on win and /tmp on mac.(Hidden folder on mac, so use the go-->go to folder option in finder menu).
same issues for me, I wasted hours already with tech support, did all the right things, and this morning, after a 3 hour tech support session on Friday, again it was asking for my serial number. Agreed, Creative cloud sucks.
Would like to add a warning. Adobe makes cancelling your subscription near impossible. The manage subscription link never works. You can't access your credit card to remove it. Just took me over an hour of frustration just to get it cancelled. 4-5 phone calls, 2-3 transfers. Constant run around trying to get me to give up. Will never use another adobe product.