7 Replies Latest reply on May 16, 2012 3:30 PM by Zeus6301

    Premirer elements 9


      I had Adobe premirer elements 7 loaded and working properly I then purchaced premirer elements 9 on line I down loaded this and installed all this went fine until I try to start then I get an error 1 contact support . not trail version I am running a p486 3G mem 100 g hard drive with windows XP

        • 1. Re: Premirer elements 9
          John T Smith Adobe Community Professional & MVP

          What error... what is the text of that error?


          How much free space do you have on that 100Gig drive?


          More information needed for someone to help... click these links and provided the requested information



          • 2. Re: Premirer elements 9
            Zeus6301 Level 1

            It states uninstall then re install if this not fix the problem then contact Adobe/support and mention the error code shown below


            Error: 1

            • 3. Re: Premirer elements 9
              Zeus6301 Level 1

              I have 33gig free space on my hard drive

              • 4. Re: Premirer elements 9
                Steve Grisetti Adobe Community Professional

                33 gig is pretty tight, especially if your project and media file are also on your C drive.


                When did you last clean the drive with Disk Cleanup and defragment it?

                • 5. Re: Premirer elements 9
                  Zeus6301 Level 1

                  I have just cleaned the hard drive just to make sure  All data is kept on a separate disk I have uninstalled premiere Elements and reinstalled it several times with the same error message and I cannot go forward from here

                  • 6. Re: Premirer elements 9
                    nealeh Level 5

                    Zeus6301 wrote:


                    I am running a p486 3G mem 100 g hard drive with windows XP


                    I don't think a Pentium 486 will meet the minimum system requirements for PRE9. What speed is it's processor?


                    Even if it does, your use of an external drive is not really recommended - how are you connecting it, what is its speed?





                    Insanity is hereditary, you get it from your children

                    • 7. Re: Premirer elements 9
                      Zeus6301 Level 1

                      Here is a complete system description


                      OS Name             Microsoft Windows XP Professional


                      Version 5.1.2600 Service Pack 3 Build 2600


                      OS Manufacturer              Microsoft Corporation


                      System Name     NEVILLE


                      System Manufacturer      MICRO-STAR INC.


                      System Model    MS-6728


                      System Type       X86-based PC


                      Processor            x86 Family 15 Model 2 Stepping 9 Genuine Intel ~3028 Mhz


                      BIOS Version/Date           American Megatrends Inc. V1.4, 18/08/2003


                      SMBIOS Version 2.3


                      Windows Directory          C:\WINDOWS


                      System Directory              C:\WINDOWS\system32


                      Boot Device        \Device\HarddiskVolume1


                      Locale   United States


                      Hardware Abstraction Layer         Version = "5.1.2600.5512 (xpsp.080413-2111)"


                      User Name          NEVILLE\Neville Schafer


                      Time Zone           Cen. Australia Standard Time


                      Total Physical Memory    3,072.00 MB


                      Available Physical Memory            1.62 GB


                      Total Virtual Memory      2.00 GB


                      Available Virtual Memory              1.95 GB


                      Page File Space  8.83 GB


                      Page File              C:\pagefile.sys


                      Does this help me load and run Adobe elements