10 Replies Latest reply: May 14, 2012 7:39 AM by the_wine_snob RSS

    Problems with CS5.5 on a networked account

    chris.kuta Community Member

      Hi,

       

      I am currently trying to use Premiere Pro CS5.5 (with updates) on a network, and having problems getting the work space screen up.

       

      After loading up Premiere Pro, I can choose a sratch area and select my sequence settings, but after this the programme just hangs and gives me no work area.

      Has anyone come across this problem before, if so is there something I need to do in order for it to bring up the work space?

       

      Any advice/tips much appreciated, starting to do my tree in, and desperately need to get it working!

       

      Thanks

        • 1. Re: Problems with CS5.5 on a networked account
          John T Smith MVP

          Do not run on a network... not part of the software's design

           

          Win Server is NOT supported http://forums.adobe.com/thread/851602

          Not in a Network environment http://forums.adobe.com/thread/771151

          -and not on a "domain" http://forums.adobe.com/thread/858977

           

          Program must be installed on a built-in hard drive, and run with an Administrator account

           

          Data drive(s) must also be local, not on a network

          • 2. Re: Problems with CS5.5 on a networked account
            kyleconnolly Community Member

            I also really need to get this working.  I've seen many posts pointing out that this is an issue, and quite frankly, my company wouldn't have bought the product if we had known about this issue.

             

            I'm more than willing to work for the solution, so can anyone point out what file/cache locations may be causing a problem?  We're running network accounts from many iMacs on OSX 10.7 through Open Directory on Lion Server 10.7.  I really need to get this working in a networked environment, but I'm willing to make any/all cache locations live locally on Macs.  I need users to eb able to keep and manage their preferences, and keep media and project files in remote locations, but I don't care where caches live.

             

            Can someone from Adobe chime in on this?

             

            Thanks.

            • 3. Re: Problems with CS5.5 on a networked account
              shooternz Community Member

              Issue!

               

              How is it an issue if the "product " was never designed to be run on a network.

               

              The issue is those that did not do their homework properly.

              • 4. Re: Problems with CS5.5 on a networked account
                John T Smith MVP

                >Can someone from Adobe chime in on this?

                 

                Someone already did... in one of the links I already posted... http://forums.adobe.com/thread/771151

                • 5. Re: Problems with CS5.5 on a networked account
                  J. Simon Community Member

                  keep media and project files in remote locations, but I don't care where caches live.

                   

                  That may prove troublesome.  PP really does run better under Admin accounts with all files stored locally.

                  • 6. Re: Problems with CS5.5 on a networked account
                    chris.kuta Community Member

                    As I work in an educational facilitiy, the option to run on individual machines becomes troublesome (with all the ICT codes and ethics). However we have found a work around. This is not a soltuion, but it does mean we can use PP.

                     

                    When students log into their network accounts, they then transfer their capture files (AVCH) into a file which can be accessed locally. They can then log into that machine locally, work on their edit and save projects back into the file where they have their footage. The student can then log back into their account on that machine and transfer the file which has been stored locally, move it back into their area, andthen be able to gain access to their work on another machine they log into.

                     

                    This work around is working for us, but requires a little managment of data.

                     

                    Hope this helps.

                    • 7. Re: Problems with CS5.5 on a networked account
                      John T Smith MVP

                      Your work around is exactly what the links I posted indicate... you may use any location as STATIC file storage... you must copy those static files to a LOCAL hard drive for editing, using an Administrator account, and then back to storage when you are done

                       

                      Premiere Pro is simply not designed to edit files across a network, and, as far as I know, PPro will not run at all if it is installed on the network server and you try to run the program from a connected computer

                      • 8. Re: Problems with CS5.5 on a networked account
                        e_whizz Community Member

                        Rather than a not particulally helpful stock standard ' this is not Adobe supported' blah blah blah.

                        We all know that Adobe do not support Network Homes, and never have. We're so lucky we've been able to use workarounds at all!

                         

                         

                        Adobe should test their stuff and make their programming abstracted enough to work in these situations. Hard coded paths and making assumptions about where a users' home is is just plain bad programming.

                         

                        A users' home may not be in /Users, it may not be on the same drive (lots of new machines have both SSD and HDs now), it may be on an external drive, or it *may* be on a network.

                         

                        There are plenty of programmatical ways to determine this.

                         

                        Having your home 'eleswhere' should not stop the program working. Are you listening Adobe? (and Microsoft).

                         

                         

                        It is not about 'supporting' network homes — its about having the program flexible enough to work with a home when that is not just in /Users.

                         

                         

                         

                        Any way, here's some real help —

                         

                         

                        Adobe Premiere 5.5 can be made to work with a couple of symlinks.

                        Firstly, like Acrobat, you'll need to redirect the following folder to a local disk

                         

                             ~/Library/Application Support/Adobe/Premier Pro/5.5

                         

                        I used MCX Folder redirection to redirect this to

                         

                             /tmp/@%/Library/Application Support/Adobe/Premier Pro/5.5

                         

                         

                         

                        The next thing that will also help (though not sure if it is completely necessary, but certainly good practise for large video projects and files) —

                         

                        I split the internal drives on my Lab machines. One partition is called 'Storage' and is read writeable by all.

                         

                        I create another MCX Folder redirection for the following

                         

                             ~/Desktop/My Scratch Disk

                         

                        redirected to

                         

                             /Volumes/Storage/@%

                         

                         

                        Students are directed to save their projects into this folder on the Storage drive.

                        They should also be made aware that this menas their projects are specific to a particular machine, and that they may not get backed up, and can be removed at any time.

                         

                         

                        This has worked a treat in my Labs (80+ Macs) running 10.6.8 and Premiere CS 5.5 (Part of a Master Collection CS5.5 install)

                        • 9. Re: Problems with CS5.5 on a networked account
                          e_whizz Community Member

                          It is a problem, if the product is designed badly, with assumptions that everyone's home is in /Users. That will not always be the case.

                           

                          It is much better to design a product that programmatically 'asks' where the current home folder is. It should not matter at all that the home folder is in /Users or /Volumes/Externaldisk/Users or on a network somewhere.

                          • 10. Re: Problems with CS5.5 on a networked account
                            the_wine_snob Community Member

                            That is where a Feature Request is so very useful - Adobe can be aprised of what they need to do, to make more users happy.

                             

                            Good luck,

                             

                            Hunt