11 Replies Latest reply: Jun 1, 2012 7:32 AM by ecb73 RSS

    Application Manager freeze

    Paul_Goepfert Community Member

      When launching Application Manager to install Creative Could on my Windows 7 laptop, the executable AdobeApplicationManager.exe freezes about 5% in the install process. The message is saying "The remote server is not responding in a proper manner".

       

      I tried at home, as the issue may be related to the work network, no success.

      I installed it without a problem on my home desktop (windows 7 as well). The laptop is my backup computer when I am travelling.

      I have tried a few times in the last 48 hours without success.

       

      Any assistance would be appreciated

       

      Best regards,

        • 1. Re: Application Manager freeze
          Manish-Sharma Adobe Employee

          You can download the software on one computer as trial and then copy it on pen driv e, take it to other computer and install the software , once you will enter the Adobe ID and password it will be automatically registered and serialized

          • 2. Re: Application Manager freeze
            saurabhGupta1403 Adobe Employee

            Please send me the log file content which you can find at :

             

            %temp%/AdobeDownload/LBS.log

            • 3. Re: Application Manager freeze
              saurabhGupta1403 Adobe Employee

              Also, please check your firewall settings which should allow the applications to access the network.

              • 4. Re: Application Manager freeze
                Paul_Goepfert Community Member

                Dear Saurah,

                 

                I have attached the file and the image of window message

                 

                Best regards,

                 

                 

                 

                <http://www.pronto.net/>

                <http://www.pronto.net>

                Paul Goepfert

                Marketing Manager

                Pronto Software Pty Ltd

                20 Lakeside Drive, Burwood East, VIC 3151, Australia

                Phone: +61 3 9887 7770 | Mobile: +61 412 787 488

                Email: paul.goepfert@pronto.net<mailto:paul.goepfert@pronto.net>

                Website: www.pronto.net<http://www.pronto.net/> | Twitter: @ProntoSoftware<http://www.twitter.com/prontosoftware>

                 

                 

                 

                 

                 

                -Legal Notice-

                The email message and any attachments are confidential and subject to copyright. If you are not the intended recipient, any use, interference with, disclosure or copying of this material is unauthorised and prohibited. No part may be reproduced, adapted or transmitted without the written permission of the copyright owner. If you have received this email in error, please immediately advise the sender by return email and delete the message from your system. Before opening or using attachments, check for viruses and defects. Our liability is limited to re-supplying any affected attachments.

                • 5. Re: Application Manager freeze
                  Gerben van Erkelens Community Member

                  Don't mind me breaking into this topuc please but I've got the same issue on my PC. The LBS log states:

                  05/15/12 10:08:39:761 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | ****************Starting LBS workflow*******************

                  05/15/12 10:08:39:803 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | initializing screen

                  05/15/12 10:08:40:030 | [INFO] |  | Download | LBS | ProductInfo |  |  | Product Sap Code not specified in the product information file

                  05/15/12 10:08:40:030 | [INFO] |  | Download | LBS | ProductInfo |  |  | Product locale not specified in the product information file

                  05/15/12 10:08:40:030 | [INFO] |  | Download | LBS | ProductInfo |  |  | Product name not specified in the product information file

                  05/15/12 10:08:40:030 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | Bootstraping Passed

                  05/15/12 10:08:40:040 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | LBS lock acquired

                  05/15/12 10:08:40:050 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | System requirements check passed

                  05/15/12 10:08:41:561 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | deployment lock check passed

                  05/15/12 10:08:41:571 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | AAM not present so downloading is initiatied

                  05/15/12 10:08:41:581 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | Downloading Adobe Application Manager

                  05/15/12 10:09:14:123 | [FATAL] |  | Download | LBS | LBSWorkflowManager |  |  | Fatal error has occured. errotType = -40 extendedErrorCode = 403

                  05/15/12 10:09:14:123 | [WARN] |  | Download | LBS | DownloadManifest |  |  | Asset file could not be downloaded

                  05/15/12 10:09:16:428 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | ****************Closing LBS workflow*******************

                  • 6. Re: Application Manager freeze
                    Paul_Goepfert Community Member

                    Here is my LBS file, error code is different

                     

                    05/15/12 18:58:56:724 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | ****************Starting LBS workflow*******************

                    05/15/12 18:58:56:861 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | initializing screen

                    05/15/12 18:58:57:100 | [INFO] |  | Download | LBS | ProductInfo |  |  | Product Sap Code not specified in the product information file

                    05/15/12 18:58:57:100 | [INFO] |  | Download | LBS | ProductInfo |  |  | Product locale not specified in the product information file

                    05/15/12 18:58:57:100 | [INFO] |  | Download | LBS | ProductInfo |  |  | Product name not specified in the product information file

                    05/15/12 18:58:57:100 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | Bootstraping Passed

                    05/15/12 18:58:57:111 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | LBS lock acquired

                    05/15/12 18:58:57:122 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | System requirements check passed

                    05/15/12 18:58:58:632 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | deployment lock check passed

                    05/15/12 18:58:58:642 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | AAM not present so downloading is initiatied

                    05/15/12 18:58:58:652 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | Downloading Adobe Application Manager

                    05/15/12 19:12:23:055 | [WARN] |  | Download | LBS | DownloadManifest |  |  | Download of the asset number 1 could not be started. Error type is -40, error code is 12152

                    05/15/12 19:13:01:859 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | ****************Closing LBS workflow*******************

                    • 7. Re: Application Manager freeze
                      saurabhGupta1403 Adobe Employee

                      No problem Gerben,

                       

                      Can you make sure that you are not behind any firewall or proxy server?

                       

                      Also, as a workaround to this problem, you can directly install the Adobe Application Manager from this link: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

                       

                      And then you can launch the Adobe application manager from the desktop shortcut or from the start menu shortcut.

                       

                      hope that helps.

                      • 8. Re: Application Manager freeze
                        Gerben van Erkelens Community Member

                        That did it for me. Hopefully it will work out for Paul to. Thanks!

                        • 9. Re: Application Manager freeze
                          Paul_Goepfert Community Member

                          The issue for me was the proxy. As a business, all our Internet traffic is going through a proxy. To solve the problem our IT admin had to setup a temporary proxy bypass.

                          As we are going to buy additional licenses for other staff using Adobe products, are there instructions from Adobe on how to setup the proxy to work with Application Manager in order to download the Creative Cloud products?

                           

                          Regards

                          Paul

                          • 10. Re: Application Manager freeze
                            David__B Adobe Employee

                            I'm moving your question over to our installation forum.

                             

                            For general Creative Cloud Membership questions, here is the FAQ link:

                            http://www.adobe.com/products/creativecloud/faq.html

                             

                             

                            -Dave

                            • 11. Re: Application Manager freeze
                              ecb73 Community Member

                              This doesn't work for the MAC. What is this 403 error and why can I not install any of the items from the application manager? Sometimes it won't even open!