5 Replies Latest reply: May 15, 2012 1:18 PM by David__B RSS

    Adobe Premiere Pro CS6 Family : Installation Failed : Unable to extract files. (EX20)

    Michael J Titera Community Member

      Hi,

       

      I just installed the Adobe Application Manager, for the Adobe Creative Cloud, and downloaded the Adobe Premiere Pro CS6 Family software. After it downloaded, it read: Extracting Files...

       

      After a few minutes, it then read: Adobe Premiere Pro CS6 Family          Installation Failed

      Unable to extract files. Press Retry to download again or contact customer support. (EX20)

       

      I have retried several times with no success. Please help.

       

      Thanks,

       

      The MiJiT