5 Replies Latest reply: Aug 6, 2012 12:22 PM by mjr2k RSS

    Existing subscription automatically upgrade to Creative Cloud?

    bjbarden

      I have an existing Premiere CS5.5 subscription. I called Adobe on Thursday the 10th of May to ask about moing to Creative Cloud.

       

      I was told (after being put on hold for 20 mins while he went and found out) that my subscription would automatically upgrade to Creative Cloud on Friday the 11th and I would get an email about it on Friday.

       

      I have heard nothing, my account still shows the 5.5 sub, I dodn't even have the option to update the single product (Premiere) to CS6 as I should under the terms of the old type subscription.

       

      Has anybody else had similar experience or managed to resolve it?