15 Replies Latest reply: May 16, 2012 1:05 PM by Noel Carboni RSS

    Photoshop CS6 Immediately Freezes

    razgriz942

      Hello,

       

      I'm having issues with the 64-bit version of Photoshop CS6. Immediately after attempting to open an existing file or create a new one, Photoshop completely freezes, with no error messages/dialogues, and I end up having to force close it from Windows Task Manager. This happens every single time. I had this same issue with the beta, and it continues into the full release. I've tried uninstalling and re-installing it multiple times to no avail.

       

      I haven't had this issue with previous versions of Photoshop (CS 5 & 5.5), and the 32-bit version of CS6 runs fine. However, for obvious reasons, I would prefer to use the 64-bit version of the software to take full advantage of what my machine is capable of.

       

      I'm running this on a HP Envy 17 laptop, with an Intel Core i7 processor (1st-gen), an AMD Radeon HD 5850M graphics card, and 8GB of RAM.

       

      I don't want to spend the money on it until I can be sure that it will run properly on my computer, so any help in this matter would be greatly appreciated. Thanks.

        • 1. Re: Photoshop CS6 Immediately Freezes
          Curt Y Community Member

          Most crashes are from 3rd party plugins, printer, scanner, or video card drivers, or 3rd party fonts.

           

          I would look at the Event Log in the OS and look for errors in Applications.  Look for faulting module.

          • 2. Re: Photoshop CS6 Immediately Freezes
            razgriz942 Community Member

            I've done some further digging. It appears I'm not the only Envy 17 owner experiencing the issue, and there doesn't seem to be any solutions yet. Hopefully Adobe can look into this issue a little more.

            • 3. Re: Photoshop CS6 Immediately Freezes
              pattont85

              The SAME thing is happening to me on my Envy 17. Glad I saw this! I dunno what to do either because Photoshop CS5 64-bit works perfectly on my machine. What's the deal????

              • 4. Re: Photoshop CS6 Immediately Freezes
                PECourtejoie CommunityMVP

                Please both of you post your system info: Help>System info.

                • 5. Re: Photoshop CS6 Immediately Freezes
                  pattont85 Community Member

                  I cannot get to the 64bit version because it hard locks when it starts, but here is the 32bit version of system info:

                   

                  Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32
                  Operating System: Windows 7 64-bit
                  Version: 6.1 Service Pack 1
                  System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
                  Physical processor count: 4
                  Logical processor count: 8
                  Processor speed: 1862 MHz
                  Built-in memory: 8126 MB
                  Free memory: 5253 MB
                  Memory available to Photoshop: 3255 MB
                  Memory used by Photoshop: 60 %
                  Image tile size: 128K
                  Image cache levels: 4
                  OpenGL Drawing: Enabled.
                  OpenGL Drawing Mode: Normal
                  OpenGL Allow Normal Mode: True.
                  OpenGL Allow Advanced Mode: True.
                  OpenGL Allow Old GPUs: Not Detected.
                  Video Card Vendor: ATI Technologies Inc.
                  Video Card Renderer: ATI Mobility Radeon HD 5850
                  Display: 1
                  Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920
                  Video Card Number: 1
                  Video Card: ATI Mobility Radeon HD 5850
                  OpenCL Unavailable
                  Driver Version: 8.820.5.1000
                  Driver Date: 20110331000000.000000-000
                  Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
                  Video Mode: 1920 x 1080 x 4294967296 colors
                  Video Card Caption: ATI Mobility Radeon HD 5850
                  Video Card Memory: 1024 MB
                  Video Rect Texture Size: 16384
                  Serial number: 92298276741311543633
                  Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
                  Temporary file path: C:\Users\TRAVIS~1\AppData\Local\Temp\
                  Photoshop scratch has async I/O enabled
                  Scratch volume(s):
                     C:\, 149.0G, 46.1G free
                  Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
                  Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
                  Additional Plug-ins folder: not set

                  Installed components:
                      A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112 
                      ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997
                      adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
                      AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0 
                      AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052
                      AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
                      AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654 
                      AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
                      AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
                      AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
                      adobe_caps.dll   Adobe CAPS   6,0,29,0 
                      AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997
                      ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56 
                      aif_core.dll   AIF   3.0   62.490293
                      aif_ocl.dll   AIF   3.0   62.490293
                      aif_ogl.dll   AIF   3.0   62.490293
                      amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
                      ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997
                      AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
                      AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
                      Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997
                      BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997
                      boost_date_time.dll   DVA Product   6.0.0 
                      boost_signals.dll   DVA Product   6.0.0 
                      boost_system.dll   DVA Product   6.0.0 
                      boost_threads.dll   DVA Product   6.0.0 
                      cg.dll   NVIDIA Cg Runtime   3.0.00007 
                      cgGL.dll   NVIDIA Cg Runtime   3.0.00007 
                      CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
                      CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997
                      data_flow.dll   AIF   3.0   62.490293
                      dvaaudiodevice.dll   DVA Product   6.0.0 
                      dvacore.dll   DVA Product   6.0.0 
                      dvamarshal.dll   DVA Product   6.0.0 
                      dvamediatypes.dll   DVA Product   6.0.0 
                      dvaplayer.dll   DVA Product   6.0.0 
                      dvatransport.dll   DVA Product   6.0.0 
                      dvaunittesting.dll   DVA Product   6.0.0 
                      dynamiclink.dll   DVA Product   6.0.0 
                      ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
                      FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
                      filter_graph.dll   AIF   3.0   62.490293
                      hydra_filters.dll   AIF   3.0   62.490293
                      icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615 
                      icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615 
                      image_compiler.dll   AIF   3.0   62.490293
                      image_flow.dll   AIF   3.0   62.490293
                      image_runtime.dll   AIF   3.0   62.490293
                      JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
                      libeay32.dll   The OpenSSL Toolkit   0.9.8g 
                      libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A) 
                      libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0 
                      LogSession.dll   LogSession   2.1.2.1640 
                      mediacoreif.dll   DVA Product   6.0.0 
                      MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
                      msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195 
                      msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1 
                      msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1 
                      msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0 
                      msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195 
                      msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1 
                      msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1 
                      msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4 
                      msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195 
                      msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1 
                      pdfsettings.dll   Adobe PDFSettings   1.04 
                      Photoshop.dll   Adobe Photoshop CS6   CS6 
                      Plugin.dll   Adobe Photoshop CS6   CS6 
                      PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383 
                      PSArt.dll   Adobe Photoshop CS6   CS6 
                      PSViews.dll   Adobe Photoshop CS6   CS6 
                      SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
                      ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
                      shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300 
                      ssleay32.dll   The OpenSSL Toolkit   0.9.8g 
                      tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406 
                      tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406 
                      TfFontMgr.dll   FontMgr   9.3.0.113 
                      TfKernel.dll   Kernel   9.3.0.113 
                      TFKGEOM.dll   Kernel Geom   9.3.0.113 
                      TFUGEOM.dll   Adobe, UGeom©   9.3.0.113 
                      updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
                      WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
                      wu3d.dll   U3D Writer   9.3.0.113 


                  Required plug-ins:

                  removed for brevity.


                  Optional and third party plug-ins: NONE

                  Plug-ins that failed to load: NONE
                  Flash:
                      Mini Bridge
                      Kuler
                  Installed TWAIN devices: NONE

                  • 6. Re: Photoshop CS6 Immediately Freezes
                    razgriz942 Community Member

                    64-bit version completely freezes when trying to do anything. So I also had to do it from the 32-bit version of Photoshop. I imagine Pattont85's system info and my own are largely the same.

                     

                    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32

                    Operating System: Windows 7 64-bit

                    Version: 6.1 Service Pack 1

                    System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                    Physical processor count: 4

                    Logical processor count: 8

                    Processor speed: 1596 MHz

                    Built-in memory: 8126 MB

                    Free memory: 2978 MB

                    Memory available to Photoshop: 3255 MB

                    Memory used by Photoshop: 60 %

                    Image tile size: 128K

                    Image cache levels: 4

                    OpenGL Drawing: Enabled.

                    OpenGL Drawing Mode: Advanced

                    OpenGL Allow Normal Mode: True.

                    OpenGL Allow Advanced Mode: True.

                    OpenGL Allow Old GPUs: Not Detected.

                    Video Card Vendor: ATI Technologies Inc.

                    Video Card Renderer: ATI Mobility Radeon HD 5850

                    Display: 2

                    Display Bounds:=  top: 0, left: -1920, bottom: 1080, right: 0

                    Display: 1

                    Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

                    Video Card Number: 1

                    Video Card: ATI Mobility Radeon HD 5850

                    OpenCL Unavailable

                    Driver Version: 8.820.5.1000

                    Driver Date: 20110331000000.000000-000

                    Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                    Video Mode: 1920 x 1080 x 4294967296 colors

                    Video Card Caption: ATI Mobility Radeon HD 5850

                    Video Card Memory: 1024 MB

                    Video Rect Texture Size: 16384

                    Serial number: Tryout Version

                    Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\

                    Temporary file path: C:\Users\Cristian\AppData\Local\Temp\

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      C:\, 640.2G, 336.7G free

                    Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\

                    Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\

                    Additional Plug-ins folder: not set

                     

                     

                    Installed components:

                       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                       adobe_caps.dll   Adobe CAPS   6,0,29,0  

                       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                       aif_core.dll   AIF   3.0   62.490293

                       aif_ocl.dll   AIF   3.0   62.490293

                       aif_ogl.dll   AIF   3.0   62.490293

                       amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                       boost_date_time.dll   DVA Product   6.0.0  

                       boost_signals.dll   DVA Product   6.0.0  

                       boost_system.dll   DVA Product   6.0.0  

                       boost_threads.dll   DVA Product   6.0.0  

                       cg.dll   NVIDIA Cg Runtime   3.0.00007  

                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                       data_flow.dll   AIF   3.0   62.490293

                       dvaaudiodevice.dll   DVA Product   6.0.0  

                       dvacore.dll   DVA Product   6.0.0  

                       dvamarshal.dll   DVA Product   6.0.0  

                       dvamediatypes.dll   DVA Product   6.0.0  

                       dvaplayer.dll   DVA Product   6.0.0  

                       dvatransport.dll   DVA Product   6.0.0  

                       dvaunittesting.dll   DVA Product   6.0.0  

                       dynamiclink.dll   DVA Product   6.0.0  

                       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                       filter_graph.dll   AIF   3.0   62.490293

                       hydra_filters.dll   AIF   3.0   62.490293

                       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       image_compiler.dll   AIF   3.0   62.490293

                       image_flow.dll   AIF   3.0   62.490293

                       image_runtime.dll   AIF   3.0   62.490293

                       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                       libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                       LogSession.dll   LogSession   2.1.2.1640  

                       mediacoreif.dll   DVA Product   6.0.0  

                       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       pdfsettings.dll   Adobe PDFSettings   1.04  

                       Photoshop.dll   Adobe Photoshop CS6   CS6  

                       Plugin.dll   Adobe Photoshop CS6   CS6  

                       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

                       PSArt.dll   Adobe Photoshop CS6   CS6  

                       PSViews.dll   Adobe Photoshop CS6   CS6  

                       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       TfFontMgr.dll   FontMgr   9.3.0.113  

                       TfKernel.dll   Kernel   9.3.0.113  

                       TFKGEOM.dll   Kernel Geom   9.3.0.113  

                       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                       wu3d.dll   U3D Writer   9.3.0.113  

                     

                     

                     

                     

                    Required plug-ins:

                     

                     

                       removed

                     

                     

                    Optional and third party plug-ins:

                     

                     

                       Photoshop Touch 10.0

                    Plug-ins that failed to load: NONE

                    Flash:

                       Mini Bridge

                       Kuler

                    Installed TWAIN devices: NONE

                    • 7. Re: Photoshop CS6 Immediately Freezes
                      pattont85 Community Member

                      It looks like by updating the video card drivers I was able to fix it. I posted before I was able to finish the download. I went to ATI's website and had it auto choose the best driver for me, installed it, rebooted, and now 64-bit is working great.

                       

                       

                      I to have the 5850M and this is what it says for me under device manager now:

                       

                      ATI Mobility Radeon HD 5800 Series

                       

                      Driver Date: 4/5/12

                      Driver Version: 8.961.0.0

                      • 8. Re: Photoshop CS6 Immediately Freezes
                        razgriz942 Community Member

                        Wow, and I swear I had just tried to update my driver just a few weeks ago. I really don't like the way AMD handles drivers through their Catalyst Control Center. Would rather have manual control over driver installation. Oh well, I got it to install the latest driver, and the 64-bit version is working wonderfully now. Super happy.

                        • 9. Re: Photoshop CS6 Immediately Freezes
                          pattont85 Community Member

                          Agreed. I love the laptop for the most part. ATI is a major weakness IMO. Glad we were able to figure it out. Thanks for posting your problem, I honestly saw your post and was so excited about someone else actually sharing one of my problems. :-)

                          • 10. Re: Photoshop CS6 Immediately Freezes
                            pattont85 Community Member

                            Well..... I found another issue. In the 64-bit photoshop if you try to do Blur > Iris Blur and click the image as you do in the 32-bit version the screen where the image is goes black and you cannot go back. If you close the image and try to re-open you get nothing. The only way to get back is to restart 64-bit. The blur works great in 32-bit though.

                             

                             

                            UHHHHHH.... Any ideas Adobe?

                            • 11. Re: Photoshop CS6 Immediately Freezes
                              Chris Cox Adobe Employee

                              Yes, you're looking at another video card driver bug.

                              • 12. Re: Photoshop CS6 Immediately Freezes
                                pattont85 Community Member

                                Is there anything that can be done on my end to alleviate the issue? Will Adobe be looking into this as this is going to prevent me from purchasing CS6.

                                • 13. Re: Photoshop CS6 Immediately Freezes
                                  Noel Carboni Community Member

                                  I'm having problems with the latest ATI display driver set as well, and an contemplating going back to Catalyst 12.2.  I believe I'll do that now, which involves uninstalling the latest drivers then installing the older set (which is available on their web site).

                                   

                                  In my case, OpenCL has become unavailable in the 64 bit Photoshop, and things like Oil Paint just come up and disappear immediately.  Plus the 3D functions are snagging on something.  12.2 worked really well, and they haven't come out with 12.5 yet.

                                   

                                  -Noel

                                  • 14. Re: Photoshop CS6 Immediately Freezes
                                    pattont85 Community Member

                                    Will you post back if everything is ok with 12.2? I will be going back as well if that fixes the issues with 64-bit.

                                     

                                     

                                    I may try the 12.5 beta when I get home:

                                    http://www.notebookforums.com/t/239606/amd-catalyst-12-5-beta

                                    • 15. Re: Photoshop CS6 Immediately Freezes
                                      Noel Carboni Community Member

                                      Uninstalling 12.4 and installing 12.2 solved the problem I was having where Oil Paint wouldn't even stay on the screen, and I've been able to make a couple of 3D renderings, though there seem to be occasional delays I can't explain.  Funny thing is that Photoshop now says that OpenCL is not available (it was before when I had 12.2), but the various programs that rely on it all seem to work.  The "to work" feature is what's important to me, so I'm happy to have gone back to 12.2.

                                       

                                      Iris Blur works perfectly (and very fast) in Ps CS6 x64 for me with 12.2.

                                       

                                      Shouldn't be too many days before AMD actually releases 12.5.  I'm certainly going to try it when it comes out.

                                       

                                      -Noel