What browser are you using? Might test in a different broswer just to see if it helps.
It might be the issue with the web browser you are using.
Try deleting the browser cookies and then try and even check with a different web browser and see if that works or not.
It's not the web browser. I've tried Chrome, Safari and Firefox, all of which do exactly the same thing (Firefox hadn't even been opened before, so no cookies). Step 3 just reappears over and over and over.
I also tried from a couple of different computers. Nada.
i'm having the same probem. i've tried safari and firefox.
i can update all of my personal info. payment info shows up as an option for a second and then disapears as the page loads - again on both safari and firefox.
is it possible to buy a key over the phone? or is there some other way to complete the payment?
Is the address and country associated with the Adobe ID the same as the one on the credit card?
Maybe contact the Adobe sales department and have them complete your order over the phone?
Not sure if you are in the US, but if you are here is the contact info
Desktop and consumer products
6am-7pm (Pacific Time)
In the US you could choose to buy a 3-month or 12-moth prepaid card from Amazon.com or Staples.com, but I'd like to figure oout why you and others are failing at the point of piurchase.
Can you send me your AdobeID so I can take a look at the account to troubleshoot the issue?
email to email@example.com
I managed to work around the issue by purchasing through the Adobe store (as opposed to through the upgrade process within creative cloud). What you want to do is go to the Adobe store for your region, and find the product page for Creative Cloud which looks like this one for Australia: https://store1.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=724 0459&store=OLS-AU. In fact, I believe you can just switch the country at that link using the dropdown labeled "International Stores". By doing it this way, you'll never be taken to the page with the infernal loop of death.
I have the same issue and spent about 2 hours over two days on the phone to Adobe with no luck. I have used IE, Firefox, Chrome, and Safari on three different computers. Rebooted, removed cookies, tried a rebuilt PC, etc, etc. After the first time when it gave me the upgrade button it no longer gives me an option to upgrade. I log out and try to purchase creative cloud as an upgrade and I get an upgrade option again but it gets to the credit card screen and wont go further. It goes into a loop just like this user had. It's obviously an issue at Adobe's end given all the browsers and even trying a newly rebuilt computer. I just wish they would fix it because I have to have time off work to call their business hours only sales help desk. It's already a very expensive upgrade with the time I have spent on the phone to them.
I wish they would just upgrade me from their end and stop wasting my time.
We are working on this issue that effects some users outside the USA.
It should be fixed soon but feel free to contact me directly if you have further concerns.
Include your adobeID and send me an email at firstname.lastname@example.org