6 Replies Latest reply: Sep 11, 2012 1:09 PM by Joey Kaboey RSS

    Acrobat X 10 in Creative Cloud fails install on Win7

    Digital Rust

      I've just subscribed to Creative Cloud 6, and all apps apart from Acrobat X downloaded and installed correctly.

       

      I am using Windows 7 SP1, 32 bit.  Plenty of spare disk space. 4GB memory.  Latest Windows 7 patches applied. Acrobat x does not appear in the Start menu, nor was a desktop icon installed.

       

      I tried to install via Adobe Application Manager .  The following error messages are produced:

       

      Exit Code: 6

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 3 error(s), 2 warning(s)

       

       

       

      WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

       

      WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

       

      ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

       

      ERROR: Error 1310.Error writing to file: C:\Config.Msi\PF227.tmp.   Verify that you have access to that directory.

       

      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

      MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\PF227.tmp.   Verify that you have access to that directory.

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       

      ERROR: DW050:  - Acrobat Professional: Install failed

       

      How do I get Acrobat installed?

       

      Please help.

       

      Rusty.

        • 1. Re: Acrobat X 10 in Creative Cloud fails install on Win7
          Dpakch Employee Hosts

          Please try this. Hope this helps.

           

          Login with the Admin Account on your machine. Now, rename the C:\Config.Msi folder. Restart the machine and try to install Acrobat again.

           

          It may be possible C:\Config.Msi folder is hidden. So, un hide it first.

           

          Regards,

          Deepak

          • 2. Re: Acrobat X 10 in Creative Cloud fails install on Win7
            foldedword

            Dpakch, I got almost identical errors with similar system configuration to Digital Rust, so I would like to attempt your suggestion. However I don't understand what you mean by "rename the C:\Config.Msi folder". Rename it to what?

            • 3. Re: Acrobat X 10 in Creative Cloud fails install on Win7
              foldedword Community Member

              P.S. I have tried to install it twice, getting different error messages both times. They are included below. I MUST have a working way to print to PDF in order to deliver by deadline.

               

              I'm on Windows 7, 91.2 GB free on drive C, 3 GB RAM, 64-bit OS, Pentium Dual-Core 2.20GHz processor

               

               

              1st try:

               

              Exit Code: 6

              Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF037, DW050 ... WARNING: DW017, DW066 ...

               

               

              -------------------------------------- Summary --------------------------------------

               

              - 0 fatal error(s), 4 error(s), 4 warning(s)

               

               

               

              WARNING: DW017: PayloadPolicyNode.SetAction: DN payload {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 is required by {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 but isn't free. Reason: Required dependency

               

              WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

               

              WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

               

              ----------- Payload: {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 -----------

               

              ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\PCF". Error 145 The directory is not empty.(Seq 2)

               

              WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)

               

              ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

               

              ERROR: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\PDFMaker\Mail\LotusNotes\Lcppn30.dll.   Verify that you have access to that directory.

               

              ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

              MSI Error message: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\PDFMaker\Mail\LotusNotes\Lcppn30.dll.   Verify that you have access to that directory.

               

               

               

              ERROR: DW050: The following payload errors were found during install:

               

              ERROR: DW050:  - Acrobat Professional: Install failed

               

              -------------------------------------------------------------------------------------

               

              2nd try:

               

              Exit Code: 6

              Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...

               

               

              -------------------------------------- Summary --------------------------------------

               

              - 0 fatal error(s), 3 error(s), 2 warning(s)

               

               

               

              WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

               

              WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

               

              ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

               

              ERROR: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Multimedia\MPP\Flash.mpp.   Verify that you have access to that directory.

               

              ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

              MSI Error message: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Multimedia\MPP\Flash.mpp.   Verify that you have access to that directory.

               

               

               

              ERROR: DW050: The following payload errors were found during install:

               

              ERROR: DW050:  - Acrobat Professional: Install failed

               

              -------------------------------------------------------------------------------------

              • 4. Re: Acrobat X 10 in Creative Cloud fails install on Win7
                Dpakch Employee Hosts

                C:\Config.Msi folder name it something like C:\Config.Msi.older

                 

                Download Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) from http://www.microsoft.com/en-us/download/details.aspx?id=5582

                 

                I also see few permissions error, so create a new admin account on your machine and install again.

                 

                 

                 

                • 5. Re: Acrobat X 10 in Creative Cloud fails install on Win7
                  foldedword Community Member

                  Thanks so much Deepak. That worked!

                  • 6. Re: Acrobat X 10 in Creative Cloud fails install on Win7
                    Joey Kaboey Community Member

                    I'm also getting an error about the PCF folder being not empty. other programs in the suite installed okay. can I delete the files in the PCF folder or try something else?