1 2 Previous Next 47 Replies Latest reply: Nov 27, 2014 7:45 AM by Feierwoon Branched to a new discussion. RSS

    Answers to common Bridge problems.

    PECourtejoie ACP

      Here are user-submitted answers to common Bridge problems.

      I invite all suggestions to addition/corrections/improvements.

        • 1. Re: Bridge FAQ work in progress.
          PECourtejoie ACP

          No thumbnails in Bridge.

           

          Make sure that Camera Raw is correctly installed.

          In Photoshop, go to Photoshop/Help/About Plug-ins/Camera Raw (pc) or Photoshop/About Plug-ins/Camera Raw (mac), it should give you its version number

           

          Check that you are using the current version of Camera Raw:

          http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows (PC)

          http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Macintosh (Mac)

           

          Make sure that there is only one instance of Camera Raw installed in the correct location:

          (check in the path if another version has not been moved by accident)

          Program Files(x86)/COMMON Files/Adobe/Plug-ins/CS5/File Formats (PC) (note that common files is localized on non-English installs)

          /Library/Application Support/Adobe/Plug-ins/CS5/File Formats/ (Mac)

           

          Purge the Cache through Tools/cache/purge cache for xxx folder

          • 2. Re: Bridge FAQ work in progress.
            PECourtejoie ACP

            Troubleshooting Bridge.

            Check in Bridge>About Bridge (Mac) or Help>About Bridge (Win) that you are using the latest version of Bridge: http://www.adobe.com/support/downloads/product.jsp?product=108&platform=Macintosh (Mac) or http://www.adobe.com/support/downloads/product.jsp?product=108&platform=Windows (PC)

            Reset Bridge by holding Option(Mac) or Ctrl (Pc) as soon as you click on the icon to start it.

            • 3. Re: Bridge FAQ work in progress.
              PECourtejoie ACP

              Photo Downloader freezes when Selecting Folder (CS5)

              Update Camera Raw to 6.6, there is a bug in 6.5 that causes the issue.

              • 4. Re: Bridge FAQ work in progress.
                PECourtejoie ACP

                White Labels instead of colored ones.

                You updated from another version of Bridge, or have attributed labels in Lightroom where the labels had another name.

                Make sure that you attribute the same name to the labels in Edit>Preferences>Labels (Pc) or Bridge>Preferences>Labels (Mac)

                • 5. Re: Bridge FAQ work in progress.
                  Yammer Community Member

                  No thumbnails in Bridge.

                  This is all good stuff, PE, but it does not stress that people using Bridge versions older than CS5 might not be able to view thumbnails for more modern cameras, unless they are converted to DNG using DNG Converter.

                   

                  This Adobe document states which minimum version of Camera Raw supports your camera, and this Adobe document states which versions of Camera Raw are supported by your Adobe product.

                  • 6. Re: Bridge FAQ work in progress.
                    Yammer Community Member

                    Another FAQ is about image thumbnails not looking like the camera JPEG.

                     

                    In the case of raw files, extreme non-standard develop defaults can generate strange HQ thumbnails/previews, as can bad monitor profiles in Windows.

                    Bridge can be configured to display thumbnails using the embedded JPEG, or generate an HQ thumbnail/preview, automatically or on demand (toolbar).

                    Many users do not understand that the embedded JPEG represents the manufacturers' processing of the raw data, which may be using non-standard in-camera picture rendering settings which are unread by Adobe. This is one explanation of why embedded thumbnails can be so different from HQ thumbnails/previews.

                    • 7. Re: Bridge FAQ work in progress.
                      Curt Y Community Member

                      In addition to - Reset Bridge by holding Option(Mac) or Ctrl (Pc) as soon as you click on the icon to start it.

                       

                      ADD -  If done properly you will get a reset window with 3 options.

                       

                      Note:  Uninstalling are reinstalling Photoshop wll not affect the preferences file.  If there were errors there before they will still be there after a re-install.

                      • 8. Re: Bridge FAQ work in progress.
                        Curt Y Community Member

                        Cache is confusing to many.  Here is what I understand.

                         

                        There is a Central Cache which is the main cache and always active.

                         

                        If you choose the option to Export Cache to Folder the Central Cache stays active, so now you have 2 cache locations for each folder.

                         

                        If you choose purge cache from edit/preference/cache you only purge cache the central cache.

                         

                        To purge the Central Cache AND the Folder Cache you have to use Tools/Cache/Purge Cache for xxx folder.

                         

                        Compacting cache in cache preferences is a good idea as it gets rid of trash.  When you click on it wait awhile as it can take a minute or so to start working, and can take several minutes to finish.

                        • 9. Re: Bridge FAQ work in progress.
                          Curt Y Community Member

                          Thumbnails don't show raw edits.

                           

                          If you use embedded thumbnails they are the smallest file size and fastest to load.  But they wll not show edits to raw images.  Edits will show in preview.

                           

                          The embedded jpeg thumbnail is generated by the camera no matter what format you shoot in. 

                           

                          Using 100% previews can take a lot of disk space and take time to generate so evaluate your needs vs resources.

                          • 10. Re: Bridge FAQ work in progress.
                            Curt Y Community Member

                            Thumbnails show correctly for a second then becomes - dull, oversaturated, bad color, etc.

                             

                            At first you are seeing the embedded thumbnail, then you get the thumbnail generated by Adobe camera raw.  Raw is the correct term as it is unprocessed when shot and you have to set the proper default settings to generate thumbnail and image.  Here is an excellent article that describes how to take control of auto function in camera raw. LINK

                             

                            Also, in edit/camera raw preferences there options for defalult settings that should be considered.

                            • 11. Re: Bridge FAQ work in progress.
                              RWSP Community Member

                              Cannot update Bridge - Message to close Bridge after you have exited Bridge - Most recent folder not retained

                               

                              Check to see if Bridge has been set to start at with system start.  Uncheck Preferences > Advanced > Start Bridge at Login; then reboot computer.

                              OR open Task Manager, click on the Processes Tab and look for any instance of bridge.exe.  If found, close.

                              • 12. Re: Bridge FAQ work in progress.
                                Curt Y Community Member

                                Bridge does not remember my settings

                                 

                                You have Start Bridge at Login enabled ( preferences/advanced).  Either disable this option or close Bridge with File/Exit rather than closing window the red X.

                                 

                                Not sure if same on Mac for closing.

                                • 13. Re: Bridge FAQ work in progress.
                                  Curt Y Community Member

                                  Pierre, since Bridge is a 32 bit program guess we should specify the location of ACR is C:\Program files (x86)\COMMON files\Adobe\Plug-ins\CS5 rather than Program files/common files

                                  • 14. Re: Bridge FAQ work in progress.
                                    PECourtejoie ACP

                                    Thanks! glad to see most of the usual suspects show up.... I'll update later. See you tomorrow!

                                    What you say, I keep this one as the WIP, and compile in another sticky thread? (everyone would be credited, of course!)

                                    • 15. Re: Bridge FAQ work in progress.
                                      Curt Y Community Member

                                      Permisson Problems with External Drive

                                       

                                      In post #12 of this post the OP provides a step by step proceedure on how to solve the problem.  Don't know whether to include link http://forums.adobe.com/thread/957401?tstart=0, or have OP rewrite a condensed post to serve as "how to". 

                                       

                                      Also, don't know how this relates to the Mac.  I know they have permission problems but probably not these steps.

                                      • 16. Re: Bridge FAQ work in progress.
                                        PECourtejoie ACP

                                        Relevant KB documents:

                                         

                                        Errors using scripts:

                                        Make sure that no hard drive (even networked ones) bears the same name as an OS folder (Users, Applications...)

                                        http://kb2.adobe.com/cps/852/cpsid_85275.html

                                         

                                        Error: Suite Color Management is not enabled | Bridge CS3, CS4, CS5:

                                        1. Ensure that Bridge is part of a Creative Suite install

                                        2. Launch a qualifying product.

                                        3. Fix permissions on the Adobe color cache folder.

                                        4. Clear the Adobe color cache folder.

                                        http://kb2.adobe.com/cps/861/cpsid_86171.html

                                         

                                        Error "Not enough storage" | Bridge CS5:

                                        Update to the latest version, as 4.01 and .02 had a conflict with Norton's virtual disks

                                        http://kb2.adobe.com/cps/864/cpsid_86416.html

                                        • 17. Re: Bridge FAQ work in progress.
                                          PECourtejoie ACP

                                          This Bridge Cache Knowledgebase document explains what are:

                                          Keep 100% Previews In Cache

                                          Automatically Export Cache To Folders When Possible

                                          Location

                                          Cache Size

                                          Compact Cache

                                          Purge Cache

                                          http://kb2.adobe.com/cps/405/kb405357.html

                                          • 18. Re: Bridge FAQ work in progress.
                                            PECourtejoie ACP

                                            Bumped. I'll convert to document once it will be possible to do so. I have great addendum by CurtY:

                                             

                                            Windows and Mac FAQ and Translation Key

                                             

                                            Keystrokes

                                            ALT on a Pc = Option on a Mac (On some keyboards (UK), the Option key is labeled with Alt. )

                                            CTRL (Control) on Pc = Cmd (Command) on a Mac, the key has the following symbol: ⌘

                                            Right-click on a Pc = Right-click on a Mac, or Control+Click on machines without a mouse.

                                             

                                            Menu differences

                                            Preferences (CMD+K) are found on the Photoshop menu on a Mac, at the bottom of the Edit menu on a PC, and the shortcut is (CTRL+K).

                                            On the same Photoshop menu on a Mac, one can find About Plug-ins... and About Photoshop, while they are located on the Help menu on a PC.

                                            Quit Photoshop (CMD+Q) is also on that Photoshop menu on a Mac, while Exit (CTRL+Q) can be found at the end of the File menu on a PC.

                                             

                                            Preferences location on the hard drive. There is a full document on that topic: http://kb2.adobe.com/cps/828/cpsid_82893.html

                                            but basically: The main preference file, is on both plaform  Adobe Photoshop CSx Prefs.psp it is located, alongside most other preferences on:

                                            Mac location: Users/[user name]/Library/Preferences/Adobe Photoshop CSx Settings

                                            Windows XP: Documents and Settings/[user name]/Application Data/Adobe/Adobe Photoshop CSx/Adobe Photoshop CSx Settings

                                            Windows 7 and Vista: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CS5/Adobe Photoshop CSx

                                             

                                            Settings Keywords

                                            pc = C:/Users/user name/AppData/Roaming/Adobe/BridgeCSx/  (note: to view AppData  turn on hidden file option)

                                            Mac = (your computer name)/ Library / App Support / Adobe / Bridge CSx / Adobe

                                             

                                            Camera Raw location  NOTE:  Should be only one file here.

                                            PC = Program Files/COMMON Files/Adobe/Plug-ins/CSx/File Formats which gives you Camera Raw.8bi

                                            Mac = /Library/Application Support/Adobe/Plug-ins/CSx/File Formats/

                                             

                                            Photoshop Actions

                                            Mac -  Actions (not saved) Actions panel.psp  Users/[user name]/Library/Preferences/Adobe Photoshop CSx Settings

                                            Mac -  Actions (saved) Actions panel.atn   Program Files/Adobe Photoshop CSx(64bit)/presets/actions

                                            PC -  Actions (not saved) Actions panel.psp  Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CS5/Adobe Photoshop CS5 Settings

                                            PC -   Actions (saved) Actions panel.atn   Program Files/Adobe Photoshop CSx(64bit)/presets/actions

                                            • 19. Re: Bridge FAQ work in progress.
                                              PECourtejoie ACP

                                              From C.Pfaffenbichler & Golivefan:

                                              Location of the custom document output settings:


                                              Mac: user/Library/Application Support/Adobe/Bridge CS5/Adobe Output Module/UserTemplate

                                              PC: C:\Users\(myname)\AppData\Roaming\Adobe\Bridge CS5\Adobe Output Module\UserTemplate\ContactSheet

                                              • 20. Re: Bridge FAQ work in progress.
                                                Hudechrome Community Member

                                                I'm still uncertain about what all this means.

                                                 

                                                1) Why have two locations?

                                                 

                                                2) If I delete the files in App Data>Roaming>Bridge>Cache, which is now over 22G, what would be the result, since I do have the second cache set? I was under the impression that Export Cache  to Folder stops the buildup of central, but it doesn't.

                                                 

                                                3) I watched the Central cache while purging, and aside from a blink of the screen, nothing changed. Same was true for compacting.

                                                 

                                                4)The jpegs are all slightly less than 1MB in size. Why so large? Can anything be done to change that?

                                                 

                                                5) I notice that there are several folders in Cache, two prominent folders seem to indicate the bit size of the contents: 1024 and 256. 1024 is the biggie, but there is content in 256. So what is the determination here? The jpegs in folder 256 are 39KB or so, not the nearly 1 M, but looking at the files, I don't see any problems with the 256 folder files, at least visually.

                                                 

                                                I would rather not have to invest in a bigger drive (although it is tempting as an excuse to go SSD!) so I need more intel on these matters.

                                                 

                                                Thanks!

                                                 

                                                Lawrence

                                                • 21. Re: Bridge FAQ work in progress.
                                                  RWSP Community Member

                                                  Hudechrome wrote:

                                                   

                                                  ...

                                                  5) I notice that there are several folders in Cache, two prominent folders seem to indicate the bit size of the contents: 1024 and 256. 1024 is the biggie, but there is content in 256. So what is the determination here? The jpegs in folder 256 are 39KB or so, not the nearly 1 M, but looking at the files, I don't see any problems with the 256 folder files, at least visually.

                                                  I think the jpegs in 256 folder are thumbnail images that Bridge displays in Content (tab), and the 1024 folder jpegs are preview image files that Bridge displays in Preview (tab) and when viewing selected image(s) from content (such as by pressing space bar).

                                                   

                                                  There can be another cache folder <full> that will contain folders of full-size jpeg image files if any have been produced and cached (such as by checking Bridge Cache Preferences: Keep 100% Previews In Cache).

                                                  • 22. Re: Bridge FAQ work in progress.
                                                    Hudechrome Community Member

                                                    Correct. I have it but it is just under 1G. I'm concerned about the 1024.

                                                     

                                                    I unchecked "Keep 100% Previews..." in Prefs, did a purge and observed very little, if any file size change in the Active Cache on C drive.

                                                    • 23. Re: Bridge FAQ work in progress.
                                                      RWSP Community Member

                                                      If you do not want to keep full sized previews you can just erase the <full> folder or selectively erase folders in <full>.  Also you can selectively erase older large folders in <1024> folder.  Bridge will rebuild its cache folders if and when they are needed (albeit you'll have to wait for the preview extractions whilst Bridge is doing this).

                                                      • 24. Re: Bridge FAQ work in progress.
                                                        Hudechrome Community Member

                                                        I surmised this to be true. Just wanted a verification

                                                         

                                                        Well, I guess I go order another drive. Maybe a hybrid instead of a full SSD.

                                                        • 25. Re: Bridge FAQ work in progress.
                                                          Yammer Community Member

                                                          '256' contains jpeg thumbnails 256 pixels, longest side

                                                          '1024' contains jpeg previews, either 1024 or display width, longest side, depending on your setting in preferences (use monitor-sized previews). If using monitor-sized previews, these get bigger for bigger displays (obv).

                                                          'full' contains 100% jpeg previews, generated on the fly, or every time, again depending on your set preferences. Obviously, these are going to be big for downloaded high MP camera images.

                                                           

                                                          Any of these can be deleted at will, without causing application problems - they are just regenerated if they are missing.

                                                           

                                                          You can Compact Cache from Bridge preferences, and this removes orphaned cache images (allegedly).

                                                           

                                                          The purpose of exporting cache to folders is that folders can then be shared and previewed without the recipients having to generate their own caches. It does not replace the central cache.

                                                           

                                                          Finally, if you decide to change the location of your Bridge cache, the old cache will be left untouched and should be deleted to save space.

                                                          • 26. Re: Bridge FAQ work in progress.
                                                            Hudechrome Community Member

                                                            Thanks, Yammer P

                                                             

                                                            I recently changed HD storage Configurations and for some reason, I neglected to redo the Cache. I don't know all the reasons behind the happening, but even though I have my Cache set to a different HD than C, the Cache in C started building again and the Cache in N was pretty empty.

                                                             

                                                            So I deleted Cache in C, purged the system and opened a folder in Bridge. It built the Cache correctly in N and C has no Cache Folder.

                                                             

                                                            What is curious is that there are identical files in 256 and 1024. Bridge has been reset unchecking 100% and Checking Monitor sized in Advanced. I would have expected either/or between 256 and 1024, but not both. So I am not clear on that aspect. Why both?

                                                             

                                                            I have "Automatically Export...." checked as well but from your description, since I am not doing file sharing, it seems redundant to do so, and also bloating those folders, unless having the cache located in the associated folder also speeds up access in Bridge.

                                                             

                                                            Bridge has been a set it and forget it process here, and the effect was to forget everything, including how (and why!) to configure it correctly!

                                                             

                                                            So now I am not needing that new drive!

                                                             

                                                            Message was edited by: Hudechrome

                                                            • 27. Re: Bridge FAQ work in progress.
                                                              RWSP Community Member

                                                              Hudechrome wrote:

                                                              ...

                                                              What is curious is that there are identical files in 256 and 1024. Bridge has been reset unchecking 100% and Checking Monitor sized in Advanced. I would have expected either/or between 256 and 1024, but not both. So I am not clear on that aspect. Why both?

                                                              Are the files in 256 and 1024 identical files (same file size) or identical file names?

                                                               

                                                              Bridge uses both 256 and 1024: it will use the files in 256 for thumbnails in Content tab display, and use the (usually larger) files in 1024 to display images in Preview tab.

                                                              • 28. Re: Bridge FAQ work in progress.
                                                                Hudechrome Community Member

                                                                Identical file names, and you explained it.

                                                                 

                                                                Thanks!

                                                                • 29. Re: Bridge FAQ work in progress.
                                                                  Curt Y Community Member

                                                                  Even though I have embedded thumbnails checked I have files in 256 and 1024.  Assume like Robert this is to display images in preview.

                                                                  • 30. Re: Bridge FAQ work in progress.
                                                                    frank connolly Community Member

                                                                    thank you

                                                                    • 31. Re: Answers to common Bridge problems.
                                                                      Pedro Cortez Marques Community Member

                                                                      In this weeks, I am structuring important data collecting to XMP and I am creating some Bridge scripts and panels.

                                                                      I have also some UI windows that have to bee much more restrictive using code because there are several bugs that started on CS6, remain on CC.

                                                                       

                                                                      Is there some hope that this UI bugs on Bridge will start working again (at least like it was working on CS5)?

                                                                       

                                                                      For exemple, I can't use images on UI windows, or fonts with color, or ... there are many.

                                                                      • 32. Re: Answers to common Bridge problems.
                                                                        Curt Y Community Member

                                                                        Many users claim "bugs" becasue program does not respond as they expect.  In many cases these expectations prove to be wrong because of faulty workflow.  Can not say in your case as there are no details.

                                                                         

                                                                        You need to start your own discussion thread and outline your problems specifically.  This thread is for common problems and differences between Window and Mac OS.

                                                                        • 33. Re: Answers to common Bridge problems.
                                                                          Pedro Cortez Marques Community Member

                                                                          Regarding Bridge UI bugs they really exist and PECourtejoie did not gave me any anwser besides reporting it.

                                                                           

                                                                          I have also several times report this specifically on singular questions and also many other people like me had the same bugs.

                                                                          UI code on bridge does not work as it should work. It just doesn't work like on photoshop.

                                                                           

                                                                          But some of it works. I'm using only that one that works and from my last question on August until now I have discovered also some others workarround techniques that are still resulting well.

                                                                           

                                                                          Just 1 example, I can´t use images on iconbuttons on UI bridge. Only on Photoshop.

                                                                          • 34. Re: Bridge FAQ work in progress.
                                                                            holtusmaximus Community Member

                                                                            So, is Bridge being phased out? Unless I'm misreading these posts, it appears Adobe isn't interested in fixing these problems -- and hasn't bothered with them for years. I have CC (which is supposed to provide regular support and updates). Today Bridge just started freezing up when choosing a destination folder. It worked fine last night and this morning it won't work at all. I did some research and this problem was occurring back in 2011, too. The only solution was some kind of detailed workaround involving moving files and changing system files.

                                                                            • 35. Re: Answers to common Bridge problems.
                                                                              Community Member

                                                                              Maybe not necessarily being "phased out", but Bridge represents really a very, very low priority within the Adobe internal universe.

                                                                               

                                                                              Remember that Bridge is nothing but the old Photoshop File Browser, jerry-rigged to accommodate other applications to some degree.  This dooms it.

                                                                               

                                                                              Inconsistency between or among applications in the artificial "suites" should come as no surprise.

                                                                               

                                                                              The "suite" concept is a fabrication of Adobe marketing and bean-counting types.  The engineering teams are totally independent of each other, they are not only in different buildings but in different cities and states of the American Union, even in different countries.

                                                                               

                                                                              The fact that they have little if any communication among them is highlighted by requests occasionally made in these forums by top Adobe engineers to let the other teams know when there are problems in one application that impact our workflow in another one.

                                                                               

                                                                              Imagine the pathetically understaffed Bridge team having to work under those conditions.

                                                                              • 36. Re: Answers to common Bridge problems.
                                                                                Hudechrome Community Member

                                                                                I personally have few problems with Bridge. Once I got the Cache files moved off C drive, I see no gradual buildup as I once did.

                                                                                 

                                                                                I did purchase an SSD and, concerned about this problem, chose the 256G model. I needed have spent the extra cash.

                                                                                 

                                                                                The real problem comes due to the long use of Bridge and the consequent difficulties in mapping everything to Lightroom. They don't talk well to each other and when you add the differences between running  ACR and LR RAW, well, you get the picture! (And sometimes I don't get the picture! It's in limbo somewhere!)

                                                                                 

                                                                                So I stay with obsolescence.

                                                                                • 37. Re: Answers to common Bridge problems.
                                                                                  Hudechrome Community Member

                                                                                  Well, I see I am now back to my name and not Hudechrome.

                                                                                   

                                                                                  I also lost all my points which also happened when the first switch, from LH to Hudechrome was done.

                                                                                   

                                                                                  To the hosts:

                                                                                   

                                                                                  Good move folks. Now, can I have all my points back, going all the way to when I first started, Photoshop 5.5? 135 points is rather niggardly!

                                                                                  • 38. Re: Answers to common Bridge problems.
                                                                                    Community Member

                                                                                    Larry,

                                                                                     

                                                                                    You appear as "Hudechrome" to everyone else but yourself.  Log out and check any of your posts to check it out:

                                                                                     

                                                                                    Screen Shot 2014-05-16 at 7.24.38 PM.png

                                                                                    • 39. Re: Answers to common Bridge problems.
                                                                                      Hudechrome Community Member

                                                                                      Well, then why did my "points" go away? That's what happened when Adobe changed to Jive and I went from Lawrence to Hudechrome on this site. Now it happened again.

                                                                                      1 2 Previous Next