Keyword Search not acting as expected.

[Guest]

Hello

I'm using RoboHelp8 and generating WebHelp Pro to RoboServer8.  I'm trying to improve the end user's experience when using RoboHelp's keyword search.  I've found that even though I add a keyword term to a particular topic, that it does not appear in the list of topics returned.  In some cases, no topics are returned, even though I'm positive I have a assigned that keyword to plenty of topics.

Anyone out there experiencing this same problem?  Am I missing something here?  I switched from FlashHelp Pro to WebHelp Pro because the search feature in Flash wasn't working much at all.  The keyword search works much better in WebHelp Pro, but still trying to figure out this particular issue.

Ok experts, let me have it!!

Thanks

Lana

[Captiv8r]

Hi Lana

I think before anything worthwhile can be offered, we need to define exactly what it is you are doing and where you are doing it.

Where specifically did you add the keyword?

• In the Topic Properties on the General tab in the Keywords section?
• In the Topic Properties on the Index tab?
• In the Project Set-up pod in the External Content Search area? (RoboHelp 9)
• In the Index designer pod?

Depending on your answer we can then move forward with sleuthing what may be happening.

Cheers... Rick

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[Guest]

Hi Rick

From your list of choices above, the keywords were added "in the Topic Properties on the General tab in the keywords section."  We do use the index feature, adding topics for keywords as well.

Hope this helps.

Thanks,

Lana